Great Sales team - Gale
If I could give Ed Franzen and Christian Harding 10 stars, I would. I purchased a used 2017 Jeep Grand Cherokee. They were very very responsive to my needs and always quick to respond to my concerns or questions. No mater if it was via a phone call or email. The whole purchase from start to finish was done via email and phone conversations. I knew what I wanted the they had one at their dealership. They are honest and do not over sell their vehicles. They shipped it out to me and upon receiving it was much better than expected. Thank you, yes I would recommend you guys and your dealership.
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Great Experience!!! - Layla14
I purchased a GLC300 from Mercedes Benz of Scottsdale and worked with Steve Williams and it was such a pleasure! From the minute I walked in to the showroom to the moment I walked out I was taken care of. I would definitely recommend visiting this Dealership and working with the great staff they have!!
BEWARE - Mre28202
Horrible customer service. Service director laughed and said he'd pay for our oilchange if we never came back. Threatened to have police present when I pick up my vehicle because I a not satisfied. Said when we 1st started talking, that he knew the problem, before asking me what my complaint was, or what the issue was. This guy is a joke. So arragant, rude, disrespectful. How is this the face of your customer service. Sending this same review to corporate, BBB, and if possible dealership owners. DO NOT DO BUSINESS WITH THEM
Great people. full of free knowledge - Khurst
Awesome place. I came here to get oils and filters for my 2005 E320 CDI Diesel. $160.00 for engine and Trans services but I gotta do the work myself. Yeah it might seam too hard to do basic services on my MB but cmon, I am a Man and I can work on my own Toys. Common sense... GREAT place to get parts for my super reliable W211 45+mpg Diesel tractor with supreme Luxury. Thanks guys!
They did not perform - RZ
My engine light went on while on vacation in AZ in June 2018. We wound up going to Mercedes-Benz of Flagstaff and I gave a complete description of what had happened over the several prior days. They told me my diesel emission fluid was low, there was no problem with any sensors, there was no warranty coverage, allegedly simply filled the DEF tank and gave me a bill for over $230.
464 miles later the engine light again went on, we stopped at Auto Zone in Albuquerque where they did a computer check and discovered a problem with the exhaust (which, by the way is involved with the DEF). I returned to Houston, TX with the engine light still on told my Houston Mercedes dealer of the recent history, gave them copies of the Flagstaff bill and Auto Zone printout. Mercedes-Benz of Houston North did COMPLETE check, discovered two faulty sensors and covered it under warranty. I asked Flagstaff for some reimbursement and they denied any negligence, told me the engine light coming on again after their "repairs" was a coincidence and refused to provide any consideration. In my opinion either they had a customer from Houston they would never see again and took advantage of the situation or they simply did not perform a thorough examination of the problem or they were not qualified to work on a diesel engine Mercedes. Glad I do not have to depend on Mercedes-Benz of Flagstaff for any further work on any car.
poor workmanship never answer for. - Angrycustomer
So much for James Kelly getting back to me on my Toyota Tundra. He did talk to me once but has since the ignored my calls. Thanks Jim and thank your company for not giving a xxxx..
Mercedes-Benz of Gilbert