Highly disappointed - tomicajb
I have done business with Wright Hyundai in Wexford in the past and have been 100% satisfied. I do not know what has changed from 3 years ago, possibly management because I definitely notice a huge difference in service and I am very disappointed!
Although I have impeccable credit and a clean lease history, I was sort of dismissed, rushed, unappreciated, and unimportant. As if the staff would rather be anywhere else than trying to work with me to get into a car I like and could afford.
I was very clear about my budget and the price/terms I was willing to obligate to. Wright staff came off as if I bothered them for needing help in obtaining the lowest priced car deal! Wright's came back with extremely high estimates! I was shocked! The staff had the attitude that because I already pay a certain amount for my SUV then I should be willing to pay the same amount for something else.
I even went so far as to explain why I know they are giving me too high of an estimate and my dissatisfaction towards it! They were not phased and could care less. They definitely had a "take it or leave it" demeanor.
I ended up just going to another Pittsburgh Hyundai dealer and GOT the brand new car I was originally inquired about and I got it for a much better price! Apparently, it's not an issue with Hyundai but an issue with Wright Hyundai in Wexford! I guess if you don't look the part, save yourself the trouble and negative experience and go somewhere else!
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