Not satisfied - Unhappy
At first I was impressed with the crew at the dealership. I wasn’t so sure about my interaction with the sales manager. He did not seem like he wanted to sell me a car and basically told me to find something else. After looking and looking and having owned several Buick’s I decided to give them another chance. I did end up buying a Buick. I felt duped at the final transaction and was lied too. The price changed as well as the terms and it was all fast talked into believing it was standard procedure. It was not ethical. Within a week of owning the vehicle I knew it was the wrong car for me and tried to trade it out or upgrade.(at their dealership no less) I was not taken serious and basically told I have to keep the car. The offered me a ridiculous amount to trade it back in. I don’t believe they really wanted to help me at all. I then had it in for service, twice and nothing was done. They kept it for two days and told me they switched out the seat bottom. It was simply not true. The exact seat bottom was still on the vechile when returned. I called them out on it and he said he would order another but would take a week to get. Haven’t heard a word back. They also returned it with a stain on the passenger seat that was not there prior.
Absolutly LOVE this place, no where else I would go! - Sarnsab
The staff here is so helpufl and courteus. They are family friendly and aleays readyt o help! Ask for Robert when you stop by the dealership!
Customer Service Non-existent - JT
This dealership is something out of a 1970s used car lot. The people and the attitude are extremely disappointing and dates. This is my first GM vehicle, a Buick Verano, and I really like it, but the experience in purchasing the vehicle and my recent service experience has been completely discouraging. If you plan to purchase a GM vehicle, purchase it elsewhere, and get ready for absolutely no customer service or support. Greg White, the service manager, actually lectured me, instead of helping me. They are worried more about their bottomline then interested in supporting their customers.
Terrible Experience! - Mike Ramey
Had my car for 4 days and couldn't diagnose the problem. Told me that they think that the last mechanic made a mistake and if they fixed that, then it "might" solve the problem, but weren't sure.
They wanted to charge me $750 to find out. Instead they charged me $148 for not being able to diagnose it properly, and so I had my car towed to my local mechanic who diagnosed in a day and had it back to me the next day running and working fine. He just followed the GMC troubleshooting book and solved the problem and documented what they did which had nothing to do with what GMC told me that "might" be the problem. I would never trust this dealership to do any service on any of my vehicles again.