Best car buying experience. - Jess727
Oscar delivered great and very professional customer service to me and my fiance on our first time vehicle purchase. He was also very courteous and patient with us when going back and forth between our car options. We will definitly be recomending every family and friends your way to BALL HONDA and Oscar.
Top Reviewed Specialists At This Dealership
sales and customer care
Excellent!! - BigHondaFan
Fast, friendly, and inexpensive! :)
They inspected my vehicle for a potential transmission problem and found that it was fine so they didn't even charge me for the inspection.
Best service, great price!! - NC
I had great service at this dealership with Joseph De La Cruz. He was very professional and completely thorough in explaining what type of servicing my car required. Thank you!
Happy customer. - Jasonryan
I'm a very happy customer. At Mossy Honda Lemon Grove there no pressure salesman. My sales person Name Tom youngblood he is very helpful. This is my 2nd cars buying at Mossy Honda.
Buyer beware - Cursing Salesmen - Shady Mickhail
Salesman Darnell Jackson cursed while my family and friends were in the room. Its one thing to say "No" to a reasonable offer, its another to offend a family.
Also, beware of TJ who will promise one thing then surprise you with "that's not what I said".
Go see Jeff McPike - kevkav33
Today I bought my second Honda from Pacific Honda. I had such a great experience with Jeff McPike the first time (when he was the only person on the west coast that was able to get me the exact car I wanted) that was sure to return. I was not disappointed. I absolutely dread the car buying experience. Negotiating, add-ones, bait and switch... you will get NONE of that with Jeff. He’s honest, transparent, quick, and ultra professional. He even came in on a Sunday (his day off) to finalize the sale of a high-demand car because I couldn’t make it in sooner. I have and will continue to recommend to all my friends and family to visit Jeff McPike at Pacific Honda. He’s seriously the man.
Crooked crooks! - Never again Hoehn!
Edgar the service advisor tried to rip me off and take advantage of my situation. Said $250 for a $125 diagnostic test. The manager Skip acknowledged his scam. xxx Edgar??!!
Bad experience with this unprofessional dealership. - unsatisfied customer
I bought a brand new Honda CRV lately from this dealership through Costco Auto Purchase program. Within a month (less than 300 miles), the car got oil leak problem (I really don;t know how they did their pre-delivery inspection and don't want to speculate if they might know the problem before the delivery). The fact is I got a new car with defect. I brought the car back to them for a inspection and repair. The server adviser took more than five days to get the job done. During the inspection and repair, they damaged the engine turbocharger support, without promptly notifying me. During the repair, I seldom get calls and updates from them. Instead, I have to call the the service adviser multiple times a day to get his response, the most passive service adviser I ever met. The issue is the dealer and service adviser did not notify or communicate with me with the turbocharger issue they created until the end of the service. Although they finally got all jobs done and replaced the damaged parts with my car's warranty. The dealership without gave me the apology until I complained to their Customer Relationship Manager. Speaking of the experience with the Customer Relationship Manager, her attitude is cold and apathetic with my complaints. I don't feel her sincerity at all. I came to Honda with good expectations through Costco Auto Program but my confidence was totally destroyed by what they did to me.
I would strongly suggest Honda USA review the representative ability of this dealership to fulfill customer-satisfied sales and service. Before this dealership is willing to make efforts to improve their service, I would definitely NOT recommend anyone to purchase and service vehicle through this dealership, Take your business to another place who may treat you better.
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!