Great place to buy at - DVelazq2015
Patient Friendly staff was willing to look around all day at many different makes and models of vehicles trying to find what I liked best and get everything I wanted into one vehicle while staying within my budget. Fantastic job guys. Keep up the good work.
Top Reviewed Specialists At This Dealership
sales and customer care
Great Experience - achampoux
Poway Honda was wonderful to deal with and Mikey, our dealer, was informative and not pushy. This was a big purchase for our family and we felt as though we were in good hands. Highly recommended.
The most trouble free & smooth purchase we’ve ever had. - Idyllwild Happy Honda
Sales Manager (Jeff Chapin) was the most honest and fair experience we’ve ever had at a dealership. We knew what we wanted, we are previous Honda owners, were ready to buy and live 2+ hours away. He made the deal happen prior so our only time on day of pick up was paperwork and drive away. DONE!
Great Service! - SharonZ
I use Missy Honda in Lemon Grove to service both of my vehicles. Their prices are reasonable and always fast and friendly. I also bought my cars here and have always been treated fairly.
Buyer Beware - Blue
One star is not a low enough rating for this dealership. On a Tuesday afternoon in September, I went to inspect, and test drive a new 2019 crystal black Honda FIT. I decided to buy the car, wrote out a check for the full amount, and the car was delivered to me in the dark that day. I drove it home and parked it in my garage.
The next day, Wednesday, was the first time I saw my brand-new car in the daylight. I observed that there were water spots/stains in various places all over the car, as well as circular, vertical, and/or horizontal scratches in the paint and plastic portions, all over the car. What I saw was not the same car that I had inspected in the daylight, agreed to purchase, and had paid for in full on the previous day.
As soon as I made this discovery, I contacted Arcelia Vazquez, the Customer Relations Representative at El Cajon Honda, as well as the Costco Auto Program, with whom I had worked to purchase the car. Arcelia requested that we set up an appointment on Friday, so that she could see the vehicle and ensure that all the necessary repairs were made. We set up an appointment for noon on Friday.
I met Arcelia at the dealership on Friday. I showed her all the damage on the car, and again emphasized that there were water spots/stains and scratches over the entire car that had to be fixed. She assured me that it would all be fixed and showed me to the waiting room where I could sit while my car was in their shop.
After sitting in their waiting room for 2 ½- 3 hours, a technician came out and told me that my car was ready. I indicated that I needed to see Arcelia. She arrived, and we walked out to inspect the car together. I discovered that none of the damage on the car had been fixed, and I again pointed out to Arcelia the areas where the most damage had been done. She stated that if I wanted those repairs made, they would need more time, and she sent me back to the waiting room.
After waiting for a short time, I saw Arcelia standing by my car and talking to man I did not yet know. I walked out to the car and was introduced to Abe Nodarse, the General Sales Manager at El Cajon Honda. I showed him the damage, he took a few photos, and we discussed what would be required to repair the car. There were vertical and horizontal scratches over an entire portion of the hatchback, right under the glass. Abe indicated that they would have to hire a company with specialized equipment to come in and buff out the scratches in that small space, as they did not have the correct equipment to make the necessary repairs. He did not specify how they would fix the extensive scratches made to the paint and plastic over the rest of the car, but as he indicated they were hiring a company with specialized equipment, and he had taken photos, I assumed it would be taken care of. Regarding the water damage to the plastic part in front of the windshield wipers, he stated that if they couldn’t fix it, they would replace it. We agreed that Arcelia would contact me early the next week, once they had found a company that could do the repairs.
On my way home, I discovered 2 new gobs of a sticky substance stuck to the inside of the car: one on the passenger-side door handle and another on one of the dashboard dials.
Over the weekend, I realized that I had several questions that I needed answered before anyone did any more work on the car. I contacted someone from the Member Advocacy Group at Costco. She referred me back to Abe to get my questions answered. I called the dealership on Saturday and spoke to Jackie Ackeret, who told me that Abe wouldn’t be in until Monday. She said she would leave him a message to call me and that she would call me on Monday morning to let me know what time I should expect to hear back from him.
At around 12:00 pm on Monday, as I had not yet heard back from anyone, I called the dealership to speak with Abe. The woman I spoke with said he would be in at 1:00. I left an urgent message for him to call me when he arrived regarding the damage done to my car.
At around 4:00 pm on Monday I called El Cajon Honda again, as I had still not received a call back from Abe or anyone else (before I purchased the car, I was hounded by unrequested phone calls from multiple people at the dealership). This time Abe was in and I spoke to him. He could not answer my key questions, his other answers were inappropriate and inadequate, and his behavior and demeanor were completely unacceptable for someone in his role.
On Tuesday, I received 3 phone calls from Arcelia. The main message relayed to me through those phone calls was that both their head detailer and their General Manager, Michael Peterson, wanted me to come in again so that El Cajon Honda could put clear coating on the car to fix the damage. With more help from Costco, on Friday I returned the FIT, obtained a full refund, and got my trade-in car back. BUYER BEWARE AND THANK YOU COSTCO!
Mismatched tires - YueCao
I bought a 2015 Honda civic from Pacific Honda in June, 2018. This week when I went to the Pacific Honda Service for a reset in tire pressure checking system, a service guy told me that one of my tire is in different brand with the other three tires. That one is from Yokohama, and the other three are from Michelin, which is the original tire model. I was shocked that this could happen on a car bought from a serious dealership, not from a random guy trying to rip me off. The mismatch in tires is definitely causing different handling in tires due to the material, construction and tread design from different tire manufactuers, and therefore leading to long-term issues in car, such as alignment, suspension and transmission problems.
I went to the Pacific Honda to talk about this and asked for a replacement of the mismatched pair of tires, or at least that one Yokohama tire. The manager, Jose Rogrigues, was trying to convince me that the two mismatched tire are exactly the same without even going out to have a look at my car. He offers to cover only half of the price to replace the Yokohama tire, since it is "not a safety-related issue". How come they can define this is not related to safety? The car parts related to tires could fail earlier than they are supposed to be. When I bought the car, I was told all the tires are new, so I didn't ask if the tires are matched. Aren't the tires supposed to be MATCHED on a car? Another manager, Curtis Ringle, performed a "I have asked my boss and this is the best we can do" act. This is really annoying and disappointing. I am writing this down to let people know never go to Pacific Honda for used car shopping. They will only treat you well before you buy a car from them.
Great customer service - Jcamanyag
What a great experience I had in purchasing my new car! The salesmen, Alberto and Steve went above and beyond to get me exactly what I wished for. Very courteous and professional! Jorge Lee did a quick and thorough job doing the financial paperwork ..I was done within 2 hours! Highly recommend this dealership if you're in the market for a new car!
Hoehn lost out on my cash purchase! - 2ndGenHondaOwner
Game playing and not wishing to discount from MRSP because they said their cars sell themselves was a turn off, but once the salesman started bad mouthing other dealerships, I walked out, drove to Escondido and paid cash for the same model.
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!