Easy transaction. - Janethgamez
I got what I wanted hassle free. Helped me with my trade in explaining everything very detailed. Requested Spanish speaker so my husband understands everything that was going on
Top Reviewed Specialists At This Dealership
sales and customer care
Pre-Owned, Certified & New Car Sales Manager
Friendly service - Honda guy
I'm very pleased with the friendly, courteous service I receive at Poway Honda. Al Rodriquez is and excellent service advisor. I have recommended Poway Honda to many people looking for Honda service or to purchase a car.
Worst experience ! - DontGoToHondaOfElCajon
Do not come to this dealership . Being a young adult they took advantage of me. Stole my 2,000 that were supposed to go to my car value and ended up being put into some other crap in the contract ! My cars price was supposed to be 20,000 and something hundred dollars . Needed up being over 24,000 ! My payments are not even fully going towards the value of my car after all the math has been done ! Horrible horrible scamming people . Desperate for sales ! NEVER RECOMMENDING THIS PLACE TO ANYONE! every time I call I get hung up on ! Took them 5 hours to sell me a xxxx car and won’t even answer a phone call . Always hang up and didn’t even give me the student / military discount . Scamming brothers and sisters they have at this dealership . Yadira and Daniel Holcomb! Thief’s ! I was also told I would have maintenance included and work done on my car for the duration of my lease and all that was left out of my contract ! Money gone , time wasted , stole from me and can’t even return a call ! DO NOT GO HERE EVEEEEEEEERRRRRR
Great service - 3gomez3
Great service, friendly, fast, very genuine and honest. Aubrey was awesome!! Highly recommend working with him on any repairs needed. He definitely went above and beyond.
Great customer service and honest workers. - Xtremelatino83
I took my vehicle in before 9am on a Saturday morning for an oil change without an appointment and was assisted in less than a min . Later in the afternoon i was ontacted abou some suggestions that the vehicle needed some minor attention ie fluids, filters , brake with recommendations and was explained throughly what needed attention and manufacturers suggestions on mileage. Tj was very knowledgeable and never tried to upsell me.
Dishonest Management and Finance closers - whatupdun
I will NEVER recommend this dealership. This is my last time dealing with Pacific Honda and Honda in general. I WILL NEVER BUY OR LEASE FROM YOU AGAIN! Twice I've leased from Pacific Honda and twice I've been TOTALLY RIPPED OFF! There are 4 of my family members in Texas that drive Honda's. After hearing about another horrible experience with Pacific Honda.
Not only did I stay loyal to the same brand. I stayed loyal to the dealership as well. In addition to this, I rented a hotel room in San Diego, paid for a dog sitter, and drove all the way to San Diego from LA to pick up this car. Why did I do this? First and foremost to stay loyal. Second, to receive this amazing discount that was noted/sent to me. Not only did I not receive this discount, but I paid more than the initial price of the car. I came to San Diego expecting to pay less than the $282 I was paying for my previous car (which was more expensive), but I left with a lease that is $327 a month. That's $45+ more than my previous car. This after being told that I would receive this amazing discount no matter what. Initially I was told that my lease would be the same amount as my previous lease. This after they tried to lease the car to me at 3 different prices before this price was quoted. This, also after testing the car, thinking about it, making sure it was the one for me instead of the Lexus I nearly leased. This, also after thinking I was getting the car at one price for 2 hours (until they ran a credit check). Negative credit check or not, I rented a hotel room in San Diego, paid for a dog sitter, and drove all the way to San Diego from LA to pick up this car. Why not just do a credit check before everything else? Before 'me' driving to SD, before paying for a dog sitter, before renting a hotel room. I am absolutely FURIOUS, and HATE how these criminals CHEATED me. In addition to all of this, it was a Honda Financial credit report, not an actual credit report that is used for everything else. If Honda would have used the official credit report, I would have been able to negotiate a lower price than the $282 that I agreed on. Although I extended my lease to a fourth year, Made every single one of my payments + late fees, I'm still treated like someone who has never walked into your dealership.
OH! Don't let me get started on the finance closer. After explaining my horrible experience, she STILL tried to push all of these extras on me. I sat there for over an hour while she tried to sell all of these extras to me 3 different times. Why she kept pushing after the 2nd go around, I could not tell you.
Rip off after sales service - Memento
My AC was not working very good as the system was low on freon.
I returned to Hoehn Honda in Carlsbad and they charged me $163 for the service of recharging freon and chaning a $25 relay. This was in July 2016.
Fast forward June 2018 when I returned for the same issue, they charged me $434.
When confronted, the manager told me that you have agreed over the phone, that was the price.
Tremendous price inflation or blatant rip off, you decide, that was my last visit in this garage.
Bad experience with this unprofessional dealership. - unsatisfied customer
I bought a brand new Honda CRV lately from this dealership through Costco Auto Purchase program. Within a month (less than 300 miles), the car got oil leak problem (I really don;t know how they did their pre-delivery inspection and don't want to speculate if they might know the problem before the delivery). The fact is I got a new car with defect. I brought the car back to them for a inspection and repair. The server adviser took more than five days to get the job done. During the inspection and repair, they damaged the engine turbocharger support, without promptly notifying me. During the repair, I seldom get calls and updates from them. Instead, I have to call the the service adviser multiple times a day to get his response, the most passive service adviser I ever met. The issue is the dealer and service adviser did not notify or communicate with me with the turbocharger issue they created until the end of the service. Although they finally got all jobs done and replaced the damaged parts with my car's warranty. The dealership without gave me the apology until I complained to their Customer Relationship Manager. Speaking of the experience with the Customer Relationship Manager, her attitude is cold and apathetic with my complaints. I don't feel her sincerity at all. I came to Honda with good expectations through Costco Auto Program but my confidence was totally destroyed by what they did to me.
I would strongly suggest Honda USA review the representative ability of this dealership to fulfill customer-satisfied sales and service. Before this dealership is willing to make efforts to improve their service, I would definitely NOT recommend anyone to purchase and service vehicle through this dealership, Take your business to another place who may treat you better.
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!