Caring & Professional - bradcoul
The General Manager, Dave, and sales person, Suzette, were both amazing. We needed to buy a car to transport my recently paralyzed son and they were both warm, welcoming, and made it fast and easy to buy the car we needed. I appreciate their caring professionalism in a very stressful time. I will definitely go back to this dealership!
To a New Year 2018!!! - wednesdays
My cars Awesome!!! I'm very Happy!! I bought what I wanted w no Pressure to Upgrade!!Thank You & Happy New Year ya all!!!! And again I live my little car!!
Great Experience - hillaryalarid
Thank you! It was a nice, smooth experience buying my new car. All the employees I delt with were very nice and professional. It was greatly appreciated.
Unprofessional service - trenee13
The overall purchase process was okay. I'll admit, there are things that could've gone better, but I wasn't unsatisfied. I left my rental car there and was assured it would get back to Enterprise, that this was a normal thing. It was not returned for 11 days. I'm not sure if you know how much money that is, but 11 days of a car with insurance through Enterprise is HUNDREDS of dollars! I had no idea until I was charged by Enterprise almost two weeks later. I called the dealership to complain. I spoke to a supervisor in the wrong department. He wrote down my complaint and all my information, said he'd forward the information to the right person. He asked me not to fill out the survey until I heard back from them. I feel like two and half weeks is more than enough time to contact someone. They obviously don't care that they totally screwed me over, which leads me to believe that they don't care about their customer service. I would not recommend this dealership to anyone. There are others within a 20 minute drive. If you're going to buy a brand new car, go somewhere that values you.
Hostile - Tretower027
Hostile and unwilling to negotiate. Ended up very frustrated and started yelling. Found the same car, newer, for the same price at Poway Hyundai and they helped us out way more. Would not recommend this dealership.
great experience - junedouglas1936
the staff was very knowledgeable and helpful with the purchase and set up of my car. i will definitely be recommending poway to my family and friends