Fast and Thrilled! - SAV9693
Livio was fantastic! Told him we were looking to trade in a car and what kind of budget we were looking at for monthly payments. He reviewed the cars that were available on his phone and showed us each one that fit our criteria. Because I'm not too picky I weighed out the options and test drove my top pick. After that I was sold ! Went right in and did the paperwork with ease! He was professional and personable it was great working with him to find a car. Tim was hilarious while signing paperwork, he made sure there were no awkward silences. I'm definitely going to recommend Franks auto specifically to my friends and family!
Top Reviewed Specialists At This Dealership
Good experience - Harith R
Had an issue with this dealer & I was impressed by the fast response at a high management level , the issue was solved & I was offered an immediate help without appointment.
Special thanks to Saad Saleem, Tracy Tapia(General manager) , Edwen Tor(Service department)& Chris foster(Sales manager), Anthony (GSM).
Highly recommended dealership , the best customer service so far.
HORRIBLE experience - UnhappyCustomer
I've been coming to this location since I moved to San Diego but today I had a HORRIBLE experience and don't want others to go through anything similar. I came in for a simple oil change and after the man helping me checked the mileage on my car he proceeded to tell me about a 30,000 mile inspection. He made it seem like an included service. He then wrote up some paperwork and when I asked about the estimated charge he said I would not be charged that. I signed the paper and waited about two hours for my car to be ready. Then, I got screwed with essentially $300 in labor cost for the service I specifically confirmed I wasn't being charged for and I got zero benefit from the unnecessary service inspection they preformed. Biggest rip off EVER! I won't be back....
Amazing - Robwest_32
Alex Peterson did everything to make sure I walked away with a car the day of, great service, really appreciate the dealership period for getting it done, great car, great deal, and great customer service 10/10 recommend.
New car purchase - Brant Phillips
I was interested in a 2018 Hyundai Elantra GT Sport. The website showed one on the lot so I called to verify it was still there and schedule a test drive. I arrived about an hour and a half later and test drove that vehicle and a new Tucson. I purchased the Elantra. John the salesman was awesome. Gabriel the guy that handled the financing was also awesome. I left very happy. A week later I got a call about a specialty part that had came in. I scheduled an appointment with the service department unsure of what it was exactly. I was pleasantly surprised to learn they were replacing a rim that was partially damaged. Very impressed with their integrity and would recommend buying a car there without question.
great experience - junedouglas1936
the staff was very knowledgeable and helpful with the purchase and set up of my car. i will definitely be recommending poway to my family and friends