Buy your next car at Carlsbad Lexus - Manny Grijalva
From my first text to signing the last form by experience was enjoyable every step of the way. A special thanks to my sales professional Gary for his help. As extra shout out to the management team, led by a woman-owner, who have created a knowledgeable, caring and professional culture. Oh, and love my new Lexus as well!
Excellent service. - Happy customer
My sales person Joey was the best car salesman I have ever dealt with. Honest, efficient, knowledgeable and quick to make a fair transaction. No BS and he brought the car to my house so I didn’t have to wait. Just awesome service!!
GREAT CUSTOMER SERVICE - Pacificpar
This is our third Lexus (First from Escondido). We’re from Ventura County, but would defiantly recommend this dealership. It was easy-peasy. From sales, F&I to Management at 10+!
Worst Service Ever - lexcar1
I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly opening and killing/injuring passengers, so I brought my car in with the recall notice for service. I was told that the fix was not yet available but they would call me. Today, after reading Takata was filing for bankruptcy, & never having heard from the dealership, I called them. They told me they had "a list" that was very long, to get the new airbags. They said my name was not on the list, despite the fact that I'd been there a year ago. They suggested that perhaps I should try to get "someone else" to do the repair for me. I couldn't believe that! I bought my car there, not from "someone else'! I told them to put my name on the list. Then I asked when I could expect to hear from them and the answer was: "Not until after October, if you're lucky".
Do yourself a favor and go to the dealership in Carlsbad. I personally will NEVER buy another car at this one.