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Bad experience - Bad experience
We bought a new 2018 Volvo XC90 last month and from the we picked it up, we addressed the problems with the idiot salesman Grant Broadwell about the scratches on the front left fender and the rattling inside the rear cargo compartment. We paid extra for the interior enhancements package and the return the car to us in a deplorable manner. We had to return the car several times to correct the problem. Now the car with less than 1500 miles on it has a torn weather stripping on the left drivers side door. Don’t believe the sign in front of the dealership (Hassle Free, up front pricing) Go somewhere else to buy a Volvo. What a deplorable dealership.
Misrepresented used car - Mechanic 1
usually don't write reviews but very disappointing road trip from Arizona to purchase a used car.Went back and forth with the salesman on pictures , videos and phone calls on the quality of the vehicle, specifically any rust since it was on the upper end of the value. I was assured I was getting the cleanest car ever seen and I would be reinbursed for the rental car. This is what I would expect.i made a deposit , rented a car and brought the balance owed with me for a cash deal.when I arrived the car was out front , the outside and inside was as described. I opened the hood and Omg! Rust and oxidation everywhere. I was told it was from being by the ocean, Really!!! The next disappointment was the battery was dead, after jumping it the check engine light was on and the track light, I pulled out and it had no power , I turned around and parked it for a full refund, you would think out of good faith they would cover the rental car fee since they failed to mention any rust , If the engine was as clean as the rest of it I would have let them put a new battery in , clear the codes and been happily on my way back home.
I went in to get a recalled part installed. They... - lovevolvo
I went in to get a recalled part installed. They refused. 1 1/2 years later, the fuel pump broke and the car was inundated with gasoline. They expected me to pay for the towing and were absolutely difficult to work with at every turn. I had to get Corporate Volvo involved in the process and they weren't much better to work with, to be honest. I had to threaten with a lawsuit and it wasn't until I got the name of the person to whom the legal papers were served that they took me seriously. I would caution anyone needing recall or warranty work done on their Volvo to STAY AWAY!!!! This is not the first issue I have had with their service department. They were asked to work on the handbrake while the car was under warranty. They sent me away stating that it was normal for a car to roll a few inches after the handbrake has been applied. Guess what? It isn't. Also, when I bought my XC-90, they were ready to send me on my way without the registration that goes in the corner of the window. I had to bring up to the manager why I didn't have anything showing that I had purchased the car - you know, the legal paperwork that police officers require you to have in the window. The manager acted like he was shocked that the salesman could mess up like that. And it wasn't like it was busy. We were the only ones there. Never again will I darken the doors of this dealership. The same owner owns Carlsbad Volvo and boy, could I tell you some stories I have heard about them. Stay away from both. There are other good Volvo dealerships around.