Straightforward, consistent and flexible. - gregorym
Edmund was a pleasure to work with. He was professional, friendly, and not at all pushy. He also provided great information and worked hard to earn our business.
Top Reviewed Specialists At This Dealership
Oil light on service - JINASER
The person who checked me in was efficient and very helpful. We discussed not only the required oil change, but also an intermittent issue. The service was performed promptly. The intermittent issue was looked for, but the cause could not be found. However, I was told what was checked and was suggested to write down when it happens and under what conditions. This would help in diagnosing the issue. After the service completed and the things on the service schedule were checked, everything was thoroughly explained to me. Throughout my time there, I waited while the car was being serviced, the person came a let me know what was being done and after completion of the service thoroughly explained everything. He was always very polite and professional.
Great Service - RNTM85
Friendly and Efficient! My go to place for all my Acura needs. Have had all my service needs there. Never any problems. Shuttle service to and from shop.
Amazing experience facilitated by Ron Andrews - timbo
We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry through CarGuru). After interacting with a shady sales guy at the Sunnyvale/Santa-Clara Acura, and San Jose not having the model we wanted, we wound up driving all they way up to Pleasanton to do business. And we are so incredibly happy we did - no haggling, the best deal of any of the 3 offers we got right out of the gate, and respectful the whole way through. We couldn't be happier.
Internet Sales Manager
Fast and easy! - Rhea_moe
Rudy was very helpful and respectful during my first visit at the dealership. My goal was just to look around that day and he was respectful of that. He was not pushy at all. So, after looking at other options, I decided to return to the dealership and had Rudy assist me. It was a fast and easy transaction!
Friendly welcome - ashmajid1
Went here to look into an Acura tl, the experience was overall good. I myself did not purchase the car but will recommend this dealership as everyone was welcoming and friendly.
Best Cystomer Service - TINNG28
Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great details. He provided me the car loaner so I can drive to work. He is the service adviser that I trust and recommended.
Los Gatos Acura Service Dept. is always Awesome! - Dcoy
There service department at Los Gatos Acura is consistently spot on!
Also dealing with service advisor Russ Saurer is always a refreshing and great experience!
Thank you again to the service team at Los Gatos Acura!!
Extremely disorganIzed and hostile attitude - wtc8208
COMPLETE WASTE OF TIME, DISORGANIZED and HOSTILE ATTITUDE from the manager JAY!! Absolutely the worst purchasing experience ever! My fiance and I were here for an RDX and we managed to get a pretty good deal from the sales associate but they had absolutely ZERO communication between the sales and finance managers whatsoever! First day we were there we spent 3.5 hours and they ended up putting a higher number on paper than what we ultimately agreed on with their sales associate. The finance manager flipped out, raised his voice when we questioned him about the number. We explained then he made a seemingly correct adjustment so we signed. After we got home we tried to work out the numbers again with the loyalty rebate and realized there was a big mistake in their calculations again with an extra $1000. Second day we spent another 3 hours at the dealers waiting for the Finance Manager to correct the numbers. They explained that the higher manager who gave us our deal left early hence all the confusion. However they never apologized and put us to the blame when we complained to their sales manager, Jay, about the ridiculously long wait to have the number finally fixed. His attitude was very hostile and said he refused our business for which we have already paid for! Clearly he was completely clueless. He even said it was our problem for making the numbers confusing and they needed to take their time to “help”. Jay, if you guys hadn’t taken the responsibility to correct it, it would have been a scam that you guys could potentially be sued for!
Lack of knowledge or customer service - WIlliam WIse
Came in looking for a new SUV because I am a single dad with 5 children. I found the lack of customer service apparent almost immediately. My questions were ignored. I was talked over. I was not listened to. The young salesman seemed completely disinterested in my business, which I eventually took elsewhere.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Acura of Concord