Continued excellence! - Princess
As a long term customer of Marin Acura, I continue to receive excellent customer service. Eddie Gutfeld has gone above and beyond for me. He searches for the best deals for me and on behalf of me....this is unheard of in the car dealer world. I am now in my 4th Acura thanks to Eddie and the great team at Marin Acura. They are flexible and understand my unique needs. I can’t imagine getting a car anywhere else. Fan for life!
Top Reviewed Specialists At This Dealership
Great job - SUZRUDISILL
The service department staff are the best and why I keep coming back! I trust they will do their best every time I need service.
Internet Sales Manager
Finally, an honest dealership - Km_was
I have long dreaded using a dealership for parts; as I have a storied history of being screwed by the vast majority of dishonest dealerships out there. Hence my reluctance to utilize the parts department of Acura at Serramonte. To my pleasant surprise my interactions with Kris changed my attitude altogether. Which prompted this review. It’s not everyday you come across someone that’s actually knowledgeable. Someone whose passion for everything automobiles is apparent within the first few seconds of your conversation. Kris was able to provide me with the right part, rather then take me into the deep underbelly of BS to which I have become accustomed. For that I’m thankful. Thankful for a renewed trust in dealership part departments.
Excellent Purchase experience - Banu Nagrani
If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
competent dealership with excellent customer service - Dad23
First experience leasing a new RDX. The Employees are knowledgable and courteous. Excellent cooperation among employees. Josh and John were a pleasure to work with.
Loves holding on to inventory - PB from Fresno
Spoke with the internet manager on a 2013 Toyota Sequoia that they had in inventory for 60 days. The Carfax showed a goofy second owner that had put on 8k miles on the car in two months. They were asking $35,888 which is on the high end of what the car was worth. I offered $32,500, which was really at the top end of what the vehicle was really worth. The counter offer?..... Nothing!!! Our advertised price is as low as we will go. I sent Kelly an e-mail letting them know that I think they are crazy and moved on.
Heading to Anaheim to purchase a 2012 Toyota Sequoia with 4x4 which is also something we really wanted. It is a year older and has 6,000 more miles. The price? $27,000. It is almost like they think the internet doesn't exist and we only can find cars from them. After reading the other reviews on their poor service, I am glad I didn't end up dealing with these folks.
If Only there was a way to give a zero - snowbell8
A weekend test drive appointment and no interest or time was given to lay out the specifics of the car looked for. The initial contact handed us over to another salesperson to accompany us for the test drive, so that he could attend to another appointment, which was still okay. The guy accompanying for the test drive could not stop himself from saying how he was doing the other person a favor by helping him and that we should come on a weekday when it is quiet for them! How nice, because we are only too jobless to be visiting them on a weekday simply because its quiet for them. No effort was made to schedule an appointment on the spot after a test drive, and neither did the initial salesperson come out to see us out.
During the test drive itself, the person accompanying us was listing out the pros and cons between and MDX and RDX and one of the pros listed by him on the RDX is as "RDX is easier to manuoevre for Miss sitting compared to the MDX. Letting that go with benefit of doubt, he asks Miss to get through a tight parking space in the dealership calling it "Miss" test. I wonder why that wasnt a test for the "Mr".
Given their terribly unprofessional behavior, we are not going back. They can keep their cars.
Avoid this dealership! Deceptive financing practice - ppaz98
What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past their dealership hours at 8:30 PM. At that hour I was only interested in the final price for the car and the monthly payments which were acceptable. My wife and I signed and initialed the docs and would read the details after we left during dinner. I let my guard down and trusted that the pertinent details would be described by Zarif Saeed the finance director as we signed each document. Only while eating dinner at a nearby restaurant did I see that a $2000, 2yr optional service agreement had been added and texted Tim Tyler immediately who responded that he would instruct Mr Saeed to remove that and we can re-sign the documents when we return to pick up the car. However I stewed all night about the non-disclosure of the $2000 service agreement and after listening to my recording of the 20+ min conversation with Zarif, it is clear he intentionally omitted describing this big item while he spent some time describing the discounted oil change program, the $750 incentive, and “free” excess wear and tear addendum. He even took the time to point out the tax and doc processing charge but somehow left out the $2000 service contract with the line he had asked me to initial??? How convenient of him. So I felt very deceived after reading the contract during dinner and eventually just pissed off all night for being duped. I set an ultimatum that now I want them to not just remove the service agreement but also knock down the sales price another $2000 so they'll know what it will feel like to give up $2000. At least I was transparent with me taking $2000 out of their pockets.
The following day Tim set up a phone call with the GM Mark Dowling to discuss the situation. My conversation with Mark Dowling the dealership GM was cordial and he apologized for the "misunderstanding". In his 15+ years with the dealership, he apparently has not encountered such a complaint. I was told I should have received a copy of that signed service agreement but conveniently that was also not included the packet. Mr. Dowling's claim and the absence of that service contract only confirmed that this dealership cannot be trusted and clearly do not know how to nurture the customer loyalty. Needless to say, I instructed them to void the contract due to deceptive finance practice. I fully accept the need for profit but not ever through deception.
It's unfortunate that Tim Tyler who is a straightforward, no-nonsense client advisor is working for such a dishonest dealership. We told him what we were looking for, he delivered in a clear and timely manner, and we were happy to get the car a couple of weeks earlier than planned. But unfortunately, as the process escalated thru finance and finally to management, the true colors of Concord Acura emerged. AVOID this dealership! I went to Acura Marin the next day and got our TLX and I will be writing their praises.
Lack of knowledge or customer service - WIlliam WIse
Came in looking for a new SUV because I am a single dad with 5 children. I found the lack of customer service apparent almost immediately. My questions were ignored. I was talked over. I was not listened to. The young salesman seemed completely disinterested in my business, which I eventually took elsewhere.
Acura of Serramonte