For the customer - Jcbalek
The team at Vasser Chevrolet was quite simply awesome. I never thought I would be able to get in the truck I wanted. Brad did everything in his pier to make it happen. His focus is sales, however when a customer leaves feeling as if they were the only person to purchase a vehicle was priceless.
Thank Vasser Chevy!!!!
Thank you Javier in Service - MikelovesZR1
Took my ZR1 Corvette in service for a quick oil change and look over the car and was very happy with the work and service.
Found the perfect truck for us! - Susiemom
We gad a VERY specific truck in mind and Kurt found it down to the minor details we mentioned! Great to work with and he worked for US to get the best deal.
Truck Purchase - BH
I previously left a review when I was frustrated but my outlook has changed and I am now a happy customer! Thank you for being flexible and helping me pick a truck off the lot instead of continuing to wait for delivery of the one that was stuck in transit. Truck is awesome! Again thank you for making this all happen in just a few hours!
Great service at a great price. - JohnG
Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy or Cadallic.
Fantastic customer experience - Happyvoltowner
I just bought a Chevy Volt from Novato Chevrolet. From the minute I walked in the door until the moment I left in my beautiful new car, the sales staff were helpful, knowledgeable, patient with all my questions, courteous, low pressure, and made the experience easy, enjoyable and like they personally cared. I also felt like I got a great deal. All the people I encountered were great. I highly recommend this dealership!
Terrible Service - DarinJBrown
My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student!
I attempted to contact the service department about it before posting a review, but they didn't bother to respond.
Extremely bad experience when leasing new vehicle - shahman
Sales agent (Ricky) was not at all honest in his negotiations and was more worried about his rating and getting his commission as explained below
We went to get the 2018 Chevy volt and wanted to get it under the 'Asia conquest' promotion. Even though we told the sales agent about this, he started by showing us lease deals with down payment etc which even GM says on its website that there is no down payment with that promotion.
At one point, he negotiated with us and we agreed on a price of $x050 and he went in to talk to someone and came back and said he can't do it and it will be $x200 now... huh? Why give us a number and negotiate if you can't keep your end of it.
Second, the sales agent and us agreed on a price for the lease for a one-time payment. After that, he said the care package would cost another $800 which we agreed to. Turns out that in our finance documents, the care package was only listed as $595. Agreed that part of the fault was ours in that we didn't double check when signing the lease agreement but just shows that the agent was not honest in telling those numbers
Lastly, when we were about to leave.. instead of asking us if we had any questions, he was more concerned that I activate OnStar so that they get their commission.
Great dealer and salesperson - Newcar6
McCabe Huntley was our sales person and he was excellent., as was the entire experience. After-sales service outstanding.. Recommend this dealership for both sales and service.
Poor communication and service - Eric21
Set up an appointment on Friday for Sunday morning. The vehicle i was interested in was sold Saturday which is understandable. What is not is that I drove 3 hours with a pregnant wife to see a vehicle that was no longer available. A simple phone call would have solved this issue. Once at the lot, service was poor and was not greeted for 15 minutes. The sales manager Dj or Aj tried to convince me into a new vehicle, his effort was half assed and an apology was never given only the excuse that they can not hold the vehicle. Poor communication and terrible service, even if there was a vehicle that would have met my needs I would not have purchased one out of the pure principal. Please educate your staff on being sympathetic to their customer. For note I spoke with both cristal and dj on Friday in regards to this vehicle so it is not as if he did not know I was coming.
Great Customer Service and Friendly. The Best!! - CHARLENE DIAZ RUEDAS
You all are the best. I would highly recommend Dublin Chevrolet. Great customer service. I also sent a survey that you all emailed me. I give you all a 100% . F.H Daily is terrible rude and they have attitude and they get over on customers never again will I go there I'm gonna stick with Dublin Chevrolet for all my services and needs. Great job to all of you at Dublin. You the best and I was very satisfy with everything. Keep up the great work. Thanks to the lady that help me setting up the appointment to bring my car in very nice, friendly, and helpful. And thanks to Rick in service dept. and also thanks to Robert for the service on my vehicle and for explaining the outcome on the service you performed. Great Customer Service and you all know how to treat your customers. Highly recommend you all.
You cannot trust a word that Jonathan Bruyn, the SM, utters - MH, SF
My "loaded" 2017 Volt, delivered July 13 '17, was not equipped as promised, absent the Adaptive Cruise Control that I specified from the moment I walked into their dealership. Despite repeated assurances that it was, indeed, included, it turned out, after nearly a week of experiments and searches, that it was not. Jonathan Bruyn, the Sales Manager, confirmed that yesterday (July 28, '17), then proceeded to lie to me about everything else: I never made such a specification, no one at the dealership had heard of it, I wrecked "his" car (the very one I am driving, without a scratch on it), that Mike had gone over the car with me line-by-line (totally false), and on it goes. Sad, even pathetic story, as everything else about this car is fine - they just refused to correct their mistake. Bottom line: go somewhere else, don't have business with these people.
New Purchase Horrible Experience - CGodfrey
Bought a brand new 2017 Silverado and the truck has been in the shop more days than we've been able to enjoy it. Experience with how Sales Manager, Damien, has handled this was below average. Extremely unprofessional and rude. Truck has already had multiple repairs and dealership unwilling to work with us to resolve all issues. Won't even offer a rental for the time necessary to fix all repairs. The multiple issues have not all been resolved and we're expected to drive it with what they think is a "transmission" issue on top of having a door latch and switch replaced, bad brake fluid switch and a high speed shimmy issue. Huge safety concern for a Mom driving her children! Complaints will be filed with the States Attorney and the Better Business Bureau. Would never recommend this dealership to anyone.
TERRIBLE CUSTOMER SERVICE - Jaasmine23
Had an appointment and waited 30 min at my car before I was helped on Wednesday. Told him my camaro was making a rattling noise and it did not make the noise in front of him so he accused me of lying. He also kept making me uncomfortable by calling me love and saying that he is treating me like a daughter in front of my dad. Was told my car would be ready at 2pm on Friday. I called at noon on Friday just to confirm with my service adviser, Benny. He answered and said “i told you 2 o clock.” In a very rude voice and hung up on me. It’s now 4:30pm and I still have not even received a call telling me that it may take longer or anything. I have been bringing my car here to be serviced since I got it and I will not bring it back here because I am in utter disgust with Benny and his rude tone and accusing me of lying. Why would I bring my car in and spend money for no reason???? Terrible customer service.
Run, Do Not Walk, Away from Boardwalk Chevrolet - cohenfive
If I could give less stars to this review I would...The dealership are thieves, pure and simple. And for what, it amazes me the dumb decisions people make sometimes.
On the plus side, we bought a car from Boardwalk Chevrolet a couple of months ago. They wanted to get the deal done at end of month so the agreed to deliver it to us. I made sure to tell them to make sure it was clean inside and out, and one other thing we negotiated was a full set of rubber mats. Delivery comes, and the car is really, really dirty. Not happy. Also no mats. The dealer rep agrees IN WRITING to reimburse us for the cost of having the car cleaned (not full detail) and they would send us the mats.
Needless to say, no mats every come, and although we were in contact with them several times and sent them the receipt for the $53 to get the car cleaned, zero response. We were never hostile in tone, but they stopped even calling/texting us back. So on principal I went to GM corporate to complain. After a few weeks of back and forth, they eventually sent the mats..but they refused to reimburse us the measly $53 wash they agreed in writing to give us back. GM eventually gave up, and so we are out the cost of the cleaning.
My conclusion is that there are lots of Chevy dealers around, and my suggestion is that you run, not walk, away from dealing with these guys. If they cheat customers on small stuff like this, imagine what they might do on bigger stuff. Caveat emptor imo.
Doubly bad customer service - David Steinberg
I brought my Chevy Bolt to FH Dailey for service under warranty. I was offered a loaner car, which I accepted. On the "rental agreement" (no charge as it was under warranty), it clearly said NO SMOKING (charges apply). I don't smoke, no problem.
When the service was completed I was out of town so my housemate returned the vehicle. He was told that there was pet fur in the car, which violated the rental agreement. No one told me pets weren't allowed in the loaner car, and I wouldn't have put my dog in the car if I had known, as I have another car. Unfortunately, my friend said he had no choice but to pay the $160 penalty.
This is ridiculous -- first, we never would have had the pet in the car if anyone had told us; second, we would have vacuumed the car had we known it would have been an issue. I called to complain and was bounced to a couple different people. The final person, an assistant manager, said he felt confident that the rental staff would have told me there were no pets allowed. Well, they didn't. He didn't have any evidence that they had said anything, but said he discussed the issue with them. He then "monitored" their actions for a day or two to see if they routinely issued the warning to customers. He said he observed them telling every customer that pets weren't allowed. Well, that doesn't prove anything, other than the fact that: 1) he had just told them this information was required, and 2) the Boss was watching them while they signed out cars. It's not remarkable that the counter "girls" (as he referred to them) were careful to issue all the required warnings. Being my word against theirs, he refused to reverse the $160 charge.
What makes this all the more frustrating is that it is the second bad customer service experience I have suffered at FH Dailey. When we bought our Bolt, the salesman goofed and ordered the car in the wrong color, despite our clear instructions. Because we wanted to close the sale before the end of 2016 in order to get the tax credit that year, we had just two choices: Accept the car in the color we didn't want or wait three to four months for a new car with the color we had ordered, and thus delay our tax credit by about 15 months.
Totally unacceptable customer service on both occasions, and very little concern expressed by the dealership. I would never buy a car or get service from this business and feel they have engaged in deceptive practices.
I have purchased cars from dealerships in the past, but... - Qwnbee
I have purchased cars from dealerships in the past, but this was the easiest purchase experience. I worked with "Kaci" from "beginning to end". Kaci handled the sale and the financing. There was no time wasted haggling back & forth between salesperson to finance/manager. He didn't try to push unnecessary extras, ex. added warranties, paints sealants, & accessories.
I left Bay City GM stress free and with a brand new car!
This dealer is a nightmare to deal with. They took six... - JjayM
This dealer is a nightmare to deal with. They took six weeks to pay off my trade-in, causing me to make a payment on a car I no longer owned. Everytime I called they would lie and state that the check had been sent to the bank. I dealt with the owner Robin Groth-Hill who was rude and an outright liar. I guess that is typical in car sales. I will never buy anything from this dealer again.
I phoned and visited many dealerships looking for a Jeep... - LindaWright
I phoned and visited many dealerships looking for a Jeep Grand Cherokee. I received a lecture from the person answering the phone at this dealership for not shopping locally. After giving me a bid on a vehicle and not budging on the price I wonder how they stay in business at all.
Walked out of there with a smile :) - bre11217715
I thought I would never take the time to write a review but my experience buying a car here was amazing. Please ask for Jonathan Garcia if you are planning to buy a car. I am super picky and I shopped around everywhere to find the best deal. Prior to speaking to Jonathan we were going to buy a car that evening at a different dealership but the problem was it was not the color my husband wanted. It had everything we wanted and we thought the price was good. Four different Chevrolet dealer sales men told me that the color we were looking for was no where to be found. I went online and inquired this particular dealership (Putnam Chevrolet )to give it one last try to see if they could help me locate the color we were looking for. Within three minutes I got a call from Jonathan and I explained our situation to him and he said he would call me back. Within 5 minutes he called me and I was expecting for him to tell me that he couldn't find the color. To my surprise he said he found it. He said it was a ways away but he promised he could have it delivered. Not only did he beat the other dealerships prices he also found the same exact car with all the features we wanted and my husband got his dream color. I just have to say that I was giving up thinking that all sales men were dishonest because I have to say omg! some of the salesmen I encountered tried to pull fast ones on us. Jonathan drove over an hour to deliver our car with a full tank of gas. He made sure to explain every single detail of the car very patiently right out side our home. He is not just professional but honest. I would like to add everyone there was nice and friendly. It was worth the 1 1/2 hour drive to the dealership. Thank you so much for the great experience and we will be referring friends and family.
Brought in vehicle early Monday morning with relatively... - MongotheLloyd
Brought in vehicle early Monday morning with relatively minor issue that, while minor, did limit the use of the vehicle. I waited at the servicer desk for my turn. "Matty" asked if he could help me. I described the problem and let him know that the failure just occurred, and I drove the vehicle straight to the dealership. He asked me if I had an appointment. An appointment? For something that just failed? I told him no, I did not have an appointment. At this, I got a snort of air from his nose, and a roll of the eyeballs. He then asked what was wrong with the vehicle, and I had to repeat what I had already told him. At this point, he apparently decided to play word games with me about which indicator light was on. I told him who really frigging cares; that the light probably only indicated the REAL, QUANTITATIVE failure that the car is now disabled by. As it turns out, this clown likely knew exactly what the cause of the issue was. When I got home that morning, it took me 30 seconds and an internet connection to find out that my model-year is plagued by this same exact failure. Assuming he has worked at a GM service facility for longer than a week, he has likely seen this issue repeatedly. I guess he gets his kicks screwing with people. He filled out the forms and then went to my car to get the VIN, etc. At this point, he told me that there was no failure light. Of course not. He failed to start the car, and the failure light would not be on. He then told me it would be $100 for an estimate. I told him that I had a warranty, if it mattered. He asked me to present my documentation. I informed him that the warranty status was readily available in my records, searchable by my VIN, in his system. I had been told this my two GM dealers. I got a blank stare. As stated, I guess he gets his kicks screwing with people. So, I went out and rummaged through my glove box, and retrieved the warranty info. He studied one page, then the opposite side, then back again. On and on it went. Finally, he handed me my papers and told me he would call the insurance company to see if the vehicle was covered. Afterwards, he would call me with an estimate. After I was done with Matty, I went to the cashier. I asked the cashier if they could find the complete GM service history of my vehicle, along with the current warranty status of the vehicle, by accessing their system, searching by my VIN. I was told that yes, this could be done by anyone in the Service Department. So... the whole "papers please" nonsense about needing to see my warranty documents... that was just a masturbatory exercise to screw with me. Why? Are they that hard-up for entertainment that they need to screw with customers?
I must say also that, on my first visit to Thurston a few months before, they did an even more minor job on my car. A day later, I discovered that they failed to re-assemble the area where they did the work.
They had the car all day Monday and Tuesday. Late Tuesday, at the end of the day, I get a call telling me that they had isolated the problem and it was covered by my warranty. It would take 2 more days to get the parts, and then it should be ready the following day (Friday). Come Friday, I called in the morning. I was told that it should be ready later that day. I called in the late afternoon. I was told the car was being worked on and, when it was done, I would get a call.
So... I have been without a vehicle for 5 days now... and I have to wait the weekend and into Monday before, maybe, I will get my car back. Over 7 days... for a relatively easy repair. I am not talking about an engine overhaul... or extensive body work after an accident. That should take time. I am talking the replacement of one easily replaceable assembly.
I am a first time GM owner. It will probably also be the last time I own GM vehicles... not because of the failure. Cars fail. It is just a fact of life. I will not own another GM simply because I don't like getting screwed with by some flunky that thinks he has the "Power of Greyskull". I need another vehicle; mainly because I cannot afford to be without one for 8 days over a minor issue. I paid CASH for the vehicle being serviced. CASH. I will be paying CASH for the next one; it will not be purchased from Thurston, nor will it be a GM.