Excellent Experience - Spansini
I would recommend this dealership to anyone, They treated my son great when buying his truck. When Martin asked what I was looking for, he made it happen fast and found me exactly what I was looking for. He even delivered the car to me (WOW) now I call that customer service. Please anyone looking for a car , go see these guys and asked for Martin. I promise your experience will be the best you have ever had. Thanks again guys for all your help .
Great fast experience - Jaygirl
I always go to this spot because they always help me with my needs & what cars I want. Always provide excellent customer service and nice
Under staffed, messages were ignored...tech forgot to cover - Driver1219
Oil changed service performed, next day I noticed my car started leaking fluid which was determined it was coolant and they replaced water pump. The air filter was dirty and it was replaced as it was noted and printed on my receipt. When I pickup my car for the second time my check engine came on, first I called and left a message for the service advisor-no call back. I made appt online and I got charge $180 for finding "hose from air cleaner to valve cover off, reinstalled, cleared code." More to this story but I will end my review here. I will write a letter to the GM and post more complaints online. I will never buy another vehicle related to Cadillac/GMC due to overall customer disatisfaction. Thank you for taking time to read.
Bad deal-no help from dealer - Yogi
I bought a brand new corvette last year and had two torque tubes fail and now an engine fail. Been without the car for five weeks and the dealer has been zero help in the repurchase process. I would expect that buying the flagship GM product would allow for more support at the local and manufacture level. I sure was wrong. I will be telling every person I meet not to but a car from Winter or GM.
Got it at the a price that I still am happy with. - chevydudefan
Sales and manager were real no strings and we made a quick good deal. Just beinformed before you go and do your research. Chevrolet top store for a Silverado is Here and I'm still happy 7 months later with them. My truck I got with them is a 2017 Silverado Crew 2wd v6 flexfuel with convenient package. No extras. The only thing I got after was a heavy duty tow package 3 months later at a good price too. Took a long time to install but was worth the wait. That is what it was like for me.😎
Great! - Wardm
Alina was great! The experience there was easy and I would recommend Novato Chevy to anyone looking for a new Chevy! Very easy and friendly service!
Terrible customer service. - PP
Service center has terrible customer service. Sarcastic attitudes from employees, as well as a general bad demeanor. Arguing semantics of corporate offices, that's a fun way of starting my experience.
So we're not going to honor what we talked about on the phone? No? Ok, can I speak to the person I had spoken to? "Well, she's just an adviser also." So, I guess that's a no? Cool. Grab a manager then? Nope? Cool.
Take 10 minutes just to bring my car forward. COOOOOOOOOOL.
Garbage place, with garbage people.
Terrible Service - DarinJBrown
My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student!
I attempted to contact the service department about it before posting a review, but they didn't bother to respond.
Professional and competent - MichaelC
I take my Corvette there because their mechanics are top notch. A noise I tried to identify for some time in other places took 3 min for them including getting in the car. Their mechanic knew exactly what the problem was and it was an easy fix. They also reserved a car for me right next door so I didn’t have to be without a vehicle at all.
Great Experience - ChrisUSF
Bought my new Camero here last week. I love this car! I don't usually leave reviews but my experience was exceptional here from start to finish. I met with Richardo and did a test drive of the car once done I was handed over to a manager name Jonathan who guided me to a price I could afford. He even called me twice this week to see how my new car is. Do yourself a favor and buy a car here.
Lovin my new truck. - Silveradoblue
Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first and completely ignored me until my brother made them aware that I was the purchaser. Buying a new car is huge for me so it took me a bit to figure out time to visit the dealership again. The perfect truck was there for me. I thought a Monday would be good to make this transaction. Loreen worked with me and fought for me. Word to the wise don’t go in on a holiday! Turned out that Monday was a holiday. As it seems many people that day had the same idea as me so consequently it took many hours to complete. All in all I’m happy with my purchase and am looking forward to working with Platinum Chevrolet in the future.
Good Prople - Easy to Get Service - John Doe
The dealership is very conveniently located. You can often get an appointment the same day. They staff is friendly and helpful. I was using Platinum Chevrolet- they were terrible. I now go to Victor and will buy my next car from them too.
Super happy corvette owner - MAGA13
I bought a corvette here. Overall a great experience no complaints. Everyone was nice to my family which means a lot to me. I only have experience with the sales department not the service as of yet. Mike in sales was 10/10 I completely trust him. I will be going back for scheduled maintenance soon so I really hope dealing with the service department will be positive.
Great Customer Service and Friendly. The Best!! - CHARLENE DIAZ RUEDAS
You all are the best. I would highly recommend Dublin Chevrolet. Great customer service. I also sent a survey that you all emailed me. I give you all a 100% . F.H Daily is terrible rude and they have attitude and they get over on customers never again will I go there I'm gonna stick with Dublin Chevrolet for all my services and needs. Great job to all of you at Dublin. You the best and I was very satisfy with everything. Keep up the great work. Thanks to the lady that help me setting up the appointment to bring my car in very nice, friendly, and helpful. And thanks to Rick in service dept. and also thanks to Robert for the service on my vehicle and for explaining the outcome on the service you performed. Great Customer Service and you all know how to treat your customers. Highly recommend you all.
Cheated and Insulted!!!!! - bharathr88
PLEASE PLEASE PLEASE read my review in detail before WASTING your valuable time at this dealership. This is by far the WORST experience I have had, leasing a car. I have had many leases in the past from Honda, BMW etc. and all of these had been a breeze. Let me explain what happened here.
I contacted this dealership regarding a BOLT EV LT 2018 lease and was promptly given numbers on the phone. The numbers looked good to me. As soon as I received the numbers, I scheduled an appointment for the very next day and drove all the way in heavy traffic from San Jose. I then test drove the car, liked it and began the paperwork. The salesman even setup logins, took copies of all documents etc. All positive till here.
Now comes the NEGATIVE part. Once the initial paperwork was complete, my salesman went to meet his manager, (Isaac) to get his final approval. At this time, Isaac, informs that this deal was agreed with another manager, Matt, who was not in the office and that this deal cannot be agreed on. If the deal is to be agreed with Isaac, I have to pay 44 dollars higher, monthly. I really felt that there was something fishy. It felt like one of those dealerships who call you in promising to get you a cheap number and when you come in, they raise the prices.
My salesman did his best to convince him, however he came back unsuccessful. I then told my salesman that I would talk to Isaac myself. Isaac refused to come and meet us and asked our salesman to have us LEAVE and come back when Matt was here. This is by far the worst someone can treat you, especially when you are their customer. By this time, even the car had returned from the detailing department and was all cleaned up and ready to be driven. We were at the delearship for almost 2 hours!!!!
When I walked out of the showroom, they realized that I am not ready to pay 44 dollars more monthly. Today my salesman called and asked me to pay another 700 dollars more in the downpayment to get the agreed monthly price.
In simple words, the managers except Matt ( I have not personally spoken to Matt yet), are big time crooks. They try their best to squeeze every single penny from their customers. They are too arrogant to even come and talk to their customers in person. I wasted my valuable time on Friday evening coming to this dealership. Hope the readers of this review will save their time.
I will surely post this review to other sources as well, like Facebook, Yelp, cargurus etc. This will surely raise awareness. Bottomline: If you commit to a price, honor it. Don't fool your customers. Also, learn to talk to people before calling yourself a so-called manager.
I really feel cheated!!!!
Doubly bad customer service - David Steinberg
I brought my Chevy Bolt to FH Dailey for service under warranty. I was offered a loaner car, which I accepted. On the "rental agreement" (no charge as it was under warranty), it clearly said NO SMOKING (charges apply). I don't smoke, no problem.
When the service was completed I was out of town so my housemate returned the vehicle. He was told that there was pet fur in the car, which violated the rental agreement. No one told me pets weren't allowed in the loaner car, and I wouldn't have put my dog in the car if I had known, as I have another car. Unfortunately, my friend said he had no choice but to pay the $160 penalty.
This is ridiculous -- first, we never would have had the pet in the car if anyone had told us; second, we would have vacuumed the car had we known it would have been an issue. I called to complain and was bounced to a couple different people. The final person, an assistant manager, said he felt confident that the rental staff would have told me there were no pets allowed. Well, they didn't. He didn't have any evidence that they had said anything, but said he discussed the issue with them. He then "monitored" their actions for a day or two to see if they routinely issued the warning to customers. He said he observed them telling every customer that pets weren't allowed. Well, that doesn't prove anything, other than the fact that: 1) he had just told them this information was required, and 2) the Boss was watching them while they signed out cars. It's not remarkable that the counter "girls" (as he referred to them) were careful to issue all the required warnings. Being my word against theirs, he refused to reverse the $160 charge.
What makes this all the more frustrating is that it is the second bad customer service experience I have suffered at FH Dailey. When we bought our Bolt, the salesman goofed and ordered the car in the wrong color, despite our clear instructions. Because we wanted to close the sale before the end of 2016 in order to get the tax credit that year, we had just two choices: Accept the car in the color we didn't want or wait three to four months for a new car with the color we had ordered, and thus delay our tax credit by about 15 months.
Totally unacceptable customer service on both occasions, and very little concern expressed by the dealership. I would never buy a car or get service from this business and feel they have engaged in deceptive practices.
Poor communication and service - Eric21
Set up an appointment on Friday for Sunday morning. The vehicle i was interested in was sold Saturday which is understandable. What is not is that I drove 3 hours with a pregnant wife to see a vehicle that was no longer available. A simple phone call would have solved this issue. Once at the lot, service was poor and was not greeted for 15 minutes. The sales manager Dj or Aj tried to convince me into a new vehicle, his effort was half assed and an apology was never given only the excuse that they can not hold the vehicle. Poor communication and terrible service, even if there was a vehicle that would have met my needs I would not have purchased one out of the pure principal. Please educate your staff on being sympathetic to their customer. For note I spoke with both cristal and dj on Friday in regards to this vehicle so it is not as if he did not know I was coming.
I have purchased cars from dealerships in the past, but... - Qwnbee
I have purchased cars from dealerships in the past, but this was the easiest purchase experience. I worked with "Kaci" from "beginning to end". Kaci handled the sale and the financing. There was no time wasted haggling back & forth between salesperson to finance/manager. He didn't try to push unnecessary extras, ex. added warranties, paints sealants, & accessories.
I left Bay City GM stress free and with a brand new car!
This dealer is a nightmare to deal with. They took six... - JjayM
This dealer is a nightmare to deal with. They took six weeks to pay off my trade-in, causing me to make a payment on a car I no longer owned. Everytime I called they would lie and state that the check had been sent to the bank. I dealt with the owner Robin Groth-Hill who was rude and an outright liar. I guess that is typical in car sales. I will never buy anything from this dealer again.
I phoned and visited many dealerships looking for a Jeep... - LindaWright
I phoned and visited many dealerships looking for a Jeep Grand Cherokee. I received a lecture from the person answering the phone at this dealership for not shopping locally. After giving me a bid on a vehicle and not budging on the price I wonder how they stay in business at all.
Walked out of there with a smile :) - bre11217715
I thought I would never take the time to write a review but my experience buying a car here was amazing. Please ask for Jonathan Garcia if you are planning to buy a car. I am super picky and I shopped around everywhere to find the best deal. Prior to speaking to Jonathan we were going to buy a car that evening at a different dealership but the problem was it was not the color my husband wanted. It had everything we wanted and we thought the price was good. Four different Chevrolet dealer sales men told me that the color we were looking for was no where to be found. I went online and inquired this particular dealership (Putnam Chevrolet )to give it one last try to see if they could help me locate the color we were looking for. Within three minutes I got a call from Jonathan and I explained our situation to him and he said he would call me back. Within 5 minutes he called me and I was expecting for him to tell me that he couldn't find the color. To my surprise he said he found it. He said it was a ways away but he promised he could have it delivered. Not only did he beat the other dealerships prices he also found the same exact car with all the features we wanted and my husband got his dream color. I just have to say that I was giving up thinking that all sales men were dishonest because I have to say omg! some of the salesmen I encountered tried to pull fast ones on us. Jonathan drove over an hour to deliver our car with a full tank of gas. He made sure to explain every single detail of the car very patiently right out side our home. He is not just professional but honest. I would like to add everyone there was nice and friendly. It was worth the 1 1/2 hour drive to the dealership. Thank you so much for the great experience and we will be referring friends and family.
Brought in vehicle early Monday morning with relatively... - MongotheLloyd
Brought in vehicle early Monday morning with relatively minor issue that, while minor, did limit the use of the vehicle. I waited at the servicer desk for my turn. "Matty" asked if he could help me. I described the problem and let him know that the failure just occurred, and I drove the vehicle straight to the dealership. He asked me if I had an appointment. An appointment? For something that just failed? I told him no, I did not have an appointment. At this, I got a snort of air from his nose, and a roll of the eyeballs. He then asked what was wrong with the vehicle, and I had to repeat what I had already told him. At this point, he apparently decided to play word games with me about which indicator light was on. I told him who really frigging cares; that the light probably only indicated the REAL, QUANTITATIVE failure that the car is now disabled by. As it turns out, this clown likely knew exactly what the cause of the issue was. When I got home that morning, it took me 30 seconds and an internet connection to find out that my model-year is plagued by this same exact failure. Assuming he has worked at a GM service facility for longer than a week, he has likely seen this issue repeatedly. I guess he gets his kicks screwing with people. He filled out the forms and then went to my car to get the VIN, etc. At this point, he told me that there was no failure light. Of course not. He failed to start the car, and the failure light would not be on. He then told me it would be $100 for an estimate. I told him that I had a warranty, if it mattered. He asked me to present my documentation. I informed him that the warranty status was readily available in my records, searchable by my VIN, in his system. I had been told this my two GM dealers. I got a blank stare. As stated, I guess he gets his kicks screwing with people. So, I went out and rummaged through my glove box, and retrieved the warranty info. He studied one page, then the opposite side, then back again. On and on it went. Finally, he handed me my papers and told me he would call the insurance company to see if the vehicle was covered. Afterwards, he would call me with an estimate. After I was done with Matty, I went to the cashier. I asked the cashier if they could find the complete GM service history of my vehicle, along with the current warranty status of the vehicle, by accessing their system, searching by my VIN. I was told that yes, this could be done by anyone in the Service Department. So... the whole "papers please" nonsense about needing to see my warranty documents... that was just a masturbatory exercise to screw with me. Why? Are they that hard-up for entertainment that they need to screw with customers?
I must say also that, on my first visit to Thurston a few months before, they did an even more minor job on my car. A day later, I discovered that they failed to re-assemble the area where they did the work.
They had the car all day Monday and Tuesday. Late Tuesday, at the end of the day, I get a call telling me that they had isolated the problem and it was covered by my warranty. It would take 2 more days to get the parts, and then it should be ready the following day (Friday). Come Friday, I called in the morning. I was told that it should be ready later that day. I called in the late afternoon. I was told the car was being worked on and, when it was done, I would get a call.
So... I have been without a vehicle for 5 days now... and I have to wait the weekend and into Monday before, maybe, I will get my car back. Over 7 days... for a relatively easy repair. I am not talking about an engine overhaul... or extensive body work after an accident. That should take time. I am talking the replacement of one easily replaceable assembly.
I am a first time GM owner. It will probably also be the last time I own GM vehicles... not because of the failure. Cars fail. It is just a fact of life. I will not own another GM simply because I don't like getting screwed with by some flunky that thinks he has the "Power of Greyskull". I need another vehicle; mainly because I cannot afford to be without one for 8 days over a minor issue. I paid CASH for the vehicle being serviced. CASH. I will be paying CASH for the next one; it will not be purchased from Thurston, nor will it be a GM.