Excellent straight talking deal - surfrat
Adam knows his product well & kept the conversation in a productive mode as to what rebates I qualified for --- no pressure at all ----after talking to him about a preowned van I decided to go brand new to protect the investment with factory warranty.2 drivers delivered the van took me on a test drive & provided useful advice for maintanence .I give them all high marks.
While it is too soon to evaluate the service department ,it is my hope that I can continue to give high marks as servicing ,maintanence, & warranty issues can arise..
It is my belief that good service & honoring the warranty keeps customers, & recommends repeat business. & that will earn respect.--- More later
Top Reviewed Specialists At This Dealership
RAM Sales Manager
Internet Sales Manager
Great and fast service - vic858596
Walked in Daniel was quick to help me with my serivce dropped it off got a great deal on a oil change for my hellcat quick and easy thanks !!
More Cars to Choose From! - Corvette12
We went to the Roseville Auto Mall thinking that they would have a big selection on the Fiats, they only had one color & style. Not very happy! Next day we went on the Web Lithia Chrysler Dodge Jeep Ram of Concord and saw that it had more Fiats on the lot to look at. We meet Sidney and he was very helpful & went over the cars details with my daughter who was very happy! She saw the color she wanted. Sidney was the best salesman that we had encounter with. We would recommend him to our friends and family.
Thank You again Sidney for a wonderful experience!
Great experience. - Sandra Valcho
Our experience was great. Steven, our sales rep was very nice. He was knowledgeable, and patient. My husband and I purchased two vehicles. A Cherokee Sport for him and I got a Patriot. Steven took us both on a test drive. He also stayed with us and talked through the whole process. Steven has a great personality and we would definitely refer Steven to our friends and family. Steven also told us if we have any questions about our vehicles to come back and he will be happy to help us.
My husband and I are very happy with our new vehicles.
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Amazing dealer - jsaavedra24_
Scott was an awesome salesman ! I would recommend him to everyone ! He really works miracles and makes you feel worry free! Thanks to him I have an amazing car that I love ! Thanks Scott!
Service on my Fiat - Ncoming
Jimmy kept me up to date throughout the service time period my car was there. We had to leave it overnight and it was ready the next day at the time I needed it.
Worst service center!! - Reggied86
Avoid this dealership at all costs!!
I hope this goes to someone high up that cares about their customers. I used to swear by this dealership and have had many of my members purchase vehicles over the last 2 and a half years from here. I will no longer be bringing my vehicle or any of my members to this location. Nothing but issues with the service department. No customer service skills. I had to call multiple times and speak with a manager to even set up a date in January instead being told to go somewhere else. Dropped off my car on 1/24/2018 when I expressed please let me know ASAP and I will pay for it. Called in today, spoke with Larry who couldn’t offer any diagnoses for my car or estimate of costs. Instead he blamed aftermarket parts for noises. One that is in the transmission but Larry blamed the shifter? They have lost a loyal customer and lots of business. I will no longer give your location or DGDG motors any business. This is probably why all your locations have been closing down. This will be sent to yelp and any other place I can express my displeasure!
Terrible Service - DarinJBrown
My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student!
I attempted to contact the service department about it before posting a review, but they didn't bother to respond.
Hector in parts dept= AWESOME. - LibbyLance
Jeep Liberty parts needed. Some out of stock. Got parts #'s, to locate, printout of all features/options my Libby came with. Bought an oil filter. Hector, knowledgeable went out of his way to help me locate ALL parts needed.
Thank you! Great job.
Poor service!!! - T-rooper
I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the phone to make an appointment, and then to check in for your appointment you have to wait in line with people who don't have an appointment. My advise for people that bought a vehicle here is to find another dealer for service work!
Terribe service department - April
I really wanted to like this service department because it's much closer to home than my old service department in Walnut Creek. But, my recent service was so terrible I don't think I will be able to return. When I arrived at 9:45AM for my 10AM appointment, they asked if I would be staying with my car. I told them 'no,' but that I would be back around 2PM to pick up the car. I asked them if that would be enough time to provide an oil change and a coolant flush. They assured me it would indeed be enough time. They quoted me a price of approximately $300. They then asked if I needed a shuttle and they paged their shuttle driver. The shuttle driver said he would be there in 2 minutes. 20 minutes later, the shuttle driver was still nowhere to be found. He was reportedly at the gas station (more on this later). Another kind employee offered me a ride. They updated me at 1PM confirming again that the car would be ready by 2. I showed up at 2:15, and the car was not ready. They told me it would probably be another half hour. I gave them 45 minutes. Car was still not ready. They then kept telling me "just a few more minutes" until about 3:30, when I told them I had to leave or I would be late to pick up my kids at daycare. Finally, they released my car to me. The grand total was now closer to $600 for services--twice of what they quoted me and an hour and a half past the promised time. There were no surprises in services needed when they first began service, nor where there any surprises from when they called me at 1PM to confirm everything would be ready, so it is unclear to me why services subsequently cost double what they quoted me and well past the time they said it would be done. Based on my observation, they just did not start working on my car until the afternoon, even though I dropped my car off in the morning for a pre-scheduled appointment. Oh yeah, and when I was leaving, I overheard someone asking for the shuttle driver. They replied, "oh, he's at the gas station." Ha! Just indicative of the entire experience. One last shady thing about this experience...I always receive a survey asking about my experiences post-service. This time I did not receive a survey from them--I can only assume they know it's because I would report on the abysmal service I received from them. I guess it's back to the Walnut Creek Jeep Service Center. A long drive, but at least they provide consistent, quality service.
This place is a nightmare - William Kraemer
Save yourself some frustration and go somewhere else. I would suggest driving to the Fremont Dodge or the Boardwalk dodge in Redwood City... You may have better luck. This "business" provides terrible customer service. In November I paid $60,000.00 for a 2018 Durango R/T. The sales process was what everyone expects from a car sales process, therefore, I don't have any complaints about the ACTUAL sale of the automobile, but that's the extent of my satisfaction with this place. Upon the finalization of the sale, they could not adequately wash my vehicle and remove some adhesive from the body of the vehicle itself. They were unable to rewash the vehicle at that time, so they asked me to return. I scheduled time out of my day to do so in which they rewashed the car and still did not remove all the adhesive. I understand that it is not about removing the adhesive (I did it myself)... It was more about the idea of being able to take care of a minor detail that I would think was important when making a significant purchase. I cleaned it myself and hoped I was done with it. Less than 2 months in, my driver side seat began to creak whenever I hit a bump or accelerated/decelerated. I scheduled an appointment on Feb 7th and brought the car in. They acknowledged the issue and said there was some plastic rubbing against some metal that they "shimmed down" and put foam between. It did not sound like a permanent solution to me, but they said it would work. on 2/9 I realized that now my seat memory was not holding the driver's settings. Also, I got an alert through my system that claimed there was "Engine System Malfunction. The vehicle onboard diagnostic system has detected a malfunction" I called again to make another appointment. When I explained to the rep what was happening, he said they could not reproduce the issue and asked if I just wanted to ignore the issue. Understandably I said no, I don't want to ignore it and he replied by saying it could take up to a month to diagnose and asked if I was alright waiting. I explained that I felt that was ridiculous but they would have to provide me a rental car for the amount of the time that they would have the car. He said they would not do that. This is when Yolanda stepped in, she explained they would run a diagnosis and we would go from there. As it turns out, they fixed the seat memory issue, and the "Alert" is a known issue that has to do with the Radio. (I got it in writing). I took the car back. Now the seat squeaking is back. I tried to call the service department and got sent to voicemail twice, then put on hold and eventually transferred to voicemail again. I called and left the message with the General Manager and have yet to hear back from him. A friend of the family is looking to switch to Dodge 2 of his leases and needless to say, unless something changes drastically, I am steering him WAY clear of this place. If you value your time, energy, effort, sanity. It is worth the drive to another dealership. The only decent experience I have had since the purchase was with Yolanda who is the only person that seems like she actually cares. I very much hope this can be resolved.
Bought a new Dodge Journey here because of great price. - Bummed
We had gone to a dealership in Vallejo but couldn't afford because of all the "extra's". They were even going to give me a .9% loan. Saw a cheap Journey online at San Leandro. I called told them which one I wanted etc...told me to come on in. It was day after Thanksgiving 2017. Went in and they called the salesman and I told him who I was. Happy to see me, my husband & I went with him. He looked up the vehicle, he asked us a few questions & said he would be right back. Next, I hear him talking to a couple that came in and he tells them to hold on. Then he leaves. We sat at his desk for almost an hour. No one tells us anything. I ask someone if I can get some water. He shows me where to go. Then our salesman comes back and asks us if everything is ok and tells us to sit where the tv room is that they are getting the vehicle and the manager will here in a minute. 20 mins later, we fill out the paperwork then find out the lowest interest rate is 4.99% because we have excellent credit. Told him abt Vallejo. Tells me its a different dealership, etc...I ask them what good deal are they giving on day after Thanksgiving and says 90 days no payment. Ok, we decided to take vehicle anyway. Have to wait another 40 mins while they make sure vehicle is washed. The other couple that he helped have already bought their vehicle & are gone. Not us! Go to loan area & do more paper work. After we are done, Mr. Brown wants to know if we like our new vehicle. I told him we havent seen it yet. He couldnt believe it. Called the salesman over. He gave him an excuse and we went to look at vehicle. He opened door and told me that everything is self explainitory. We were there from 10:30 am til 5:00pm. Then, the salesman kept begging me to PLEASE give him a good review!!! A couple weeks later, we get a notice of how much our monthly payment will be and guess what?! They never gave us the 90 days as promised. Left message with Mr. Brown. Still waiting for a call back! 5 & 1/2 mos. later! Wish I had gone back to Vallejo! Horrible experience. I wish Mr. J still worked there!
Lied to and Misled - Duane Davis
If I could give 0 stars I would. I found a car that I wanted online and inquired about its availability. I arranged to see the car the next day and told the sales person that I would be there late in the morning (I was driving from about 3 hours away specifically to see this car, so I got there as early as I reasonably could). Upon arriving, I was told that the car I was interested in had been sent on a 2-day test drive that morning. When I complained, the salesperson (same one I talked to the night before) just shrugged and said "you should have gotten here earlier." He didn't even offer an apology.
I obviously didn't buy a car here, but if this is the way this company treats potential customers, I probably dodged a bullet.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!