Kind, helpful, awesome! - gamerbaseball4life
Our salesman, Derrick was very knowledgeable of the car we wanted. The dealership experience was quick and pleasant and all were very helpful. The owner, Brian Greenwood is a great guy and they have an amazing group of people there to help you.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Sales Manager
More Cars to Choose From! - Corvette12
We went to the Roseville Auto Mall thinking that they would have a big selection on the Fiats, they only had one color & style. Not very happy! Next day we went on the Web Lithia Chrysler Dodge Jeep Ram of Concord and saw that it had more Fiats on the lot to look at. We meet Sidney and he was very helpful & went over the cars details with my daughter who was very happy! She saw the color she wanted. Sidney was the best salesman that we had encounter with. We would recommend him to our friends and family.
Thank You again Sidney for a wonderful experience!
Great experience. - Sandra Valcho
Our experience was great. Steven, our sales rep was very nice. He was knowledgeable, and patient. My husband and I purchased two vehicles. A Cherokee Sport for him and I got a Patriot. Steven took us both on a test drive. He also stayed with us and talked through the whole process. Steven has a great personality and we would definitely refer Steven to our friends and family. Steven also told us if we have any questions about our vehicles to come back and he will be happy to help us.
My husband and I are very happy with our new vehicles.
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Best ever - Checoii
Get a hold of Ernesto he will absolutely do all he can to help you buy your vehicle while being sincere and you will notice this sincerety , you will feel very comfortable with him which is the main thing !
Over and beyond - Ron Bettinelli
As usual the folks here at Litha Dodge in Santa Rosa go far beyond what you would expect from a service dept. They are here to work
and take care of your vehicle needs. Thank you Kyle Hoffman!
Picking up my 2017 Jeep GC Trailhawk - Sandrals75
Super excited...ordered a 2017 Jeep Grand Cherokee Trailhawk and I am picking it up today!!! Scot Eichenbaum is the best; really cares about his clients! If you are want quality service see Scot at Putnam Jeep in Burlingame.
Terrible Service - DarinJBrown
My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student!
I attempted to contact the service department about it before posting a review, but they didn't bother to respond.
Poor service!!! - T-rooper
I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the phone to make an appointment, and then to check in for your appointment you have to wait in line with people who don't have an appointment. My advise for people that bought a vehicle here is to find another dealer for service work!
Gross Incompetence - Keri Arnold
To say that this dealership is grossly incompetent is truly understating the extent to which they lack any common courtesy, customer service, and, quite frankly, general competence. My husband bought a *BRAND NEW* Jeep from this atrocious dealership in July of 2016 and, since then, it has been riddled with issues. The process of buying the car alone should have been an indication as to how poorly managed this "business is." Shortly after buying the car, there was an electrical issue that took several days to resolve, so our *brand new* car was undrivable. Most recently, the thermostat in our, again, *BRAND NEW CAR* needs replaced. Several weeks ago, they ordered the part and my husband scheduled an appointment for a Saturday with the person whom is in charge of scheduling appointments. We get there at 9:00AM and they state that no one is there to install the new thermostat, even though the woman that scheduled the appointment assured us it'd be done, so a new appointment had to be made that following Thursday. On Thursday, my husband dropped the car off and was told it'd be done by around 3. He received a call around 4:00 that the car was not yet done, despite having had it all day, and that it could be picked up the next day (today). My husband received a call today and was told that it STILL wasn't done and the car is not yet fixed, but it could be done tomorrow, even though we were told before that they don't do installations on Saturdays. Regardless, we are going out of town and can't wait YET AGAIN for the car to be fixed.
In summation, AVOID THIS "DEALERSHIP" AT ALL COSTS!!! They're incredibly incompetent, have shady business practices, and don't value customer service. It's infuriating that one can spend so much money on a car only to receive this level of ineptitude and general complacency toward doing the right thing. Seriously, DO NOT GO HERE. TAKE YOUR MONEY ELSEWHERE.
What an amazing experience - angiejoe08
After our AWFUL AWFUL experience at Carmax of pleasanton, we decided to give Stoneridge Dodge a call to talk to them about seeing what they can do to help us out. I originally spoke to Hondo Gutierrez, who was super nice and took all my info and had a sale rep reach back out to me. A few minutes later I received a call from Shelby Gutierrez and from the start was very warm and inviting to speak to. I told her what had happened at carmax and she assured me that she would definitely do what she could to help us out and took all our info. Shelby called me back in about 10 minutes and her exact words " We can 100% help you out and give you a better deal than carmax ever could" So off to the dealership we went. The dealership is very super nice as soon as you walk in and within a few minutes Shelby was there and had the car already waiting for us. From Shelby to Hondo and Michelle, My husband and I could not have asked for more stellar service. Shelby and Hondo did everything they said they would and more and understood the situation we were in and my god the deal we received was AMAZING!!!!!!! If you need to purchase a car PLEASE PLEASE PLEASE go to Stoneridge Dodge and ask for Shelby or Hondo, they are amazing people. Thank you guys for what you did for our family!!!
Horrible Service Department - A232
My Wife and I brought both our Jeeps in for warranty service over the last few years. We experienced poor communication, ineffective service, and a lack of follow through on many occasions. its a relief that our warranty services are up. Now we can go to a private auto garage to get our cars serviced. This service department needs a serious reorganization.
You wont believe this - Mike9876
Found a truck I wanted on the Dodge/Ram inventory search = San Leandro Dodge/Ram. Went to the dealerships website and the truck was still there. It was marked as the hot deal of the day with a reduced price. Stated dealership had discounted the truck by 10k, then there was a 3k Ram incentive. This was a 2500 4x4. Talked to a salesman and got an online quote. I used the Kelly Bluebook app on the Dodge/Ram website to determine how much trade in value I would have before leaving. Wife and I drove down there and arrived at 215PM. Dealership couldn't find the salesman for 30 minutes. When my wife and I found him he took us for a ride to look for the truck in storage parking lots because it wasn't at the dealership. Couldn't find it. At about 4pm I suggested that they start looking at my trade in to save time and run my credit. At about 5pm they found the truck but it wouldn't start. The finance manager said we were all approved and to come sign the paperwork. I told him I wasn't signing a contract to buy a truck I hadn't seen or driven yet. He asked me if the salesman knew that. Uh....duh? Eventually the salesman gave us a ride to go look at it then back to the dealership again. Salesman said they were going to jump start it. One of the many people identified as a manager of some sort came to talk to us and lowballed my trade in value by less than 50% of Kelly Bluebook. We agreed on a interest rate. Still no truck. Salesman shows up again it still wouldn't start. I told him to go put a new battery in it and he said the shop was closed and locked up. I then told him to go take a battery out of another truck and get it running. At 8pm he comes back saying he has been working on changing the battery for hours and doesn't have the right tools. I told him to take me to an auto parts place and I would buy tools. He doesn't want to do that and leaves again. 9pm, the time of night when the dealership closes, he comes back and said he cant start it. I told him again to take me to the auto parts store. This time he agrees. I buy some tools and he takes me to the storage yard. The truck is stuck behind 3 other vehicles and is backed up against a wall with ivy growing on the bed and landscaping shrubs growing up through the axle and rear bumper. I swap batteries with another truck and it starts but it can only be moved 5 feet because of the other parked trucks. Another salesman leaves to go get the keys to the other trucks so they can be moved and we can finally go on a test drive. It has been about 5 1/2 hours now and in that time the battery couldn't be changed and all the other trucks couldn't be moved? I see that the bed of the truck has a mound of sticks, leaves and paper in it. An opossum climbs out of the bed of the truck onto the rear bumper then onto the ground. It wanders in circles confused then takes off. The other salesman comes back with keys but they are the wrong ones so we leave. I tell the salesman to get the truck running and cleaned and I will come back the following day. We get home at 11pm. The next day when I call to see if they are ready for me the phone disconnects twice? The salesman and the sales manager are not available. I go onto their chat window on their website and ask if the sales manager is there and am told they will go get him. My chat session is then disconnected. Huh?
I find another truck 4 hours away from me in Nevada and happily drive there because they gave me full bluebook value on my trade in truck and offer me a Ram 3500 for less than the price of the San Leandro Ram 2500. They also get me an interest rate 1% lower than San Leandro said I could qualify for.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
vehicle service/ride home,but wont give you a ride back? - darthvader-123
whats up with this? No ride back to dealership. I was told that they no longer provide a ride back to pick up your car. I also have an air bag recall but the young service rep was getting on my nerves. everything was negative that came out of his mouth.I asked for my keys back because he was wasteing my time and I got the xxxx out of their. The next day I made an appt across the street at serramonte ford for service,talk about night and day as far as service. I hope that stewart Chrysler goes out of business no one should be treated the way I was treated at stewart Chrysler.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!
South County Chrysler Dodge Jeep Ram Fiat