Joe Reid Shines - xharity47
I had the best car buying experience possible thanks to Joe Reid and the finance guy...I am greatful and hope you know how much of a uplifting gift this is. sincerely charity
Top Reviewed Specialists At This Dealership
Lease & Purchase Specialist
Worst service department - Handel
I left my car for a warranty check up because my rear tires were cupping. Was told they might need to keep it overnight ( the appointment was made 3 weeks in advance). The advisor sent me a text to check on status. Sent him a text towards the end of the day. No response. Called back the next day. He is off and cannot get an answer on the status until he comes back to work. What a bogus answer.
Worst service that I have ever seen.
Worst customer service - asalak21
DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after half an hour because i left my sunglasses. They first said they send the car somewhere else. When my boyfriend went inside he found out AFSHIN MOTALEBI or he put a name for himself SEAN MOTALEBI steals my sunglasses.
Do not go with him. Dont trust him!!!!!!!!!!! He pushed my boyfriend and told us to get out. And abused us the way he talk to us. I WILL FOR SURE FOLLOW UP AND MAKE SURE HES NOT WORKING THEIR ANYMORE. HE IS A THIEF!!!!!!!!!!!!! And the other guy he was unrespectful and he said hes the manager. Michael lopretta (all of them pretend to be the manager).I have never seen a customer service like this before in my life. For a sunglasses they abuse you. And kick you out.
I feel bad for them. When they steal a $400 sunglasses im sure they STEAL LOTS OF MONEY FROM CUSTOMERS. DO NOT TRUST THEM. THEY WILL RUIN UR CREDIT TOO. THEY DONT KNOW HOW TO RUN UR CREDIT. WORST EXPERIENCE EVER!!!!!!!!!!!!
Excellent experience! - DaveD
I almost did not go to All-Star Hyundai because of the distance. But because their internet manager, Rezaul, replied to me in 5 minutes (after 7pm!) with his best price, I totally took a ride and got the deal I was promised. Rezaul set me up to buy a new Hyundai and Don the finance manager got me signed off in 15 minutes. Don was very friendly. Rezaul was awesome...he got the 2018 Elantra SE detailed and sat with me in the car to show me the safety features and the operational details. Thanks Rezaul, Don, and All-Star Hyundai.
Nice place to buy from - bisonhill
These days when everything costs too much, we were able to find a car that meets our needs in a color we like with all the new hi-tech features that we hope will make us a little safer, and the dealer was able to get us a fair price for the Hyundai Santa Fe Sport Ultimate 2.0T
Check engine light? Earliest appointment is two weeks. - jb
My three month old Hyundai Ionique plug-in has the "engine malfunction" light on and the lady scheduling service says the earliest appointment she can make is two weeks out? I'm not impressed.
Very bad After Sale Customer Service - PaulH
I purchased a 2015 Genesis from Dublin Hyundai, it was late in the evening and I had just got there before the dealership closed.
The next day I noticed that the rear driver side passenger door was missing the sun blind, (it was just inside the door, it was just missing the clip to hold it up.)
That day I called the dealership and asked for my sales person he was busy with a guest so I left a message for a return call. This was the first of 9 phone calls over a week, out of which only one was returned.
Finally when I did get hold of the sales person he told me he would have the service advisor call me, which did not happen and after following up he did get back to me.
When I did talk to the service advisor he informed me that any work to repair the blind would have to be authorized by the sales department, at which time I was transferred back to sales and put on hold, this time a gentleman by the name of "Ibrahim" spoke with me and transferred the call back to the service advisor, the service advisor told me I could come in and he would inspect the car but if any work was required it would have to go back to the sales department.
Given that I'm not local I told the service advisor that doesn't change anything and there's no point driving all the way there to not have it repaired, so he transferred me back to Ibrahim, Ibrahim was with a guest so the receptionist told me she would have him call me back.
I waited three hours, once again no return call, so I called back again, the receptionist put me on hold, after five minutes she got back on the phone with me and said that Ibrahim said I needed to talk to the sales person but I said no I want to talk to Ibrahim since he had spoken with the service advisor and I did not want to have to go around in a circle again, at which time I was put on hold again.
This time I was put on hold for 42 minutes after which somebody else picked up the phone and did not give me a name, I explained the situation to that person and he said. "what do I want?" and I said that I want the blind repaired given that it was not disclosed at the time of the sale that the blind was missing, if it were we would not be in this position. I bought a used car "As Is" but was not informed about the blind.
He then proceeded to tell me that I should have inspected the car thoroughly and I exclaimed that I bought the car from the dealership where I expect to be treated professionally and that they would have inspected the car prior to sale given that I'm buying a Hyundai from a Hyundai dealership. I'm not a mechanic / technician.
In addition the sales person checked to see if the repair could be done under warranty but unfortunately it was not covered according to the service department. So I reached out to customer relations.
Customer relations replies by apologizing for the way the issue was handled but then tells me about their used car policy, but that they would like to resolve the issue but to do so they need to inspect the vehicle, so I agree and drive 2 hours to the dealership, would have been nice if they did that pre sale.
Make matters worse their was no appointment made, then when service got through with the inspection they said customer relations would follow up, and you guessed it, that never happened. Then when I follow up by email she tells me it is not covered by warranty which I knew all along, then when I reply via email she then refuses to correspond via email and wants me to call the dealership.
Finally she did respond and said that I need to deal with Ibrahim Yusuf, I asked her to give me his email but no response so I used their live support, they said they would follow up with the email, guess what, no follow up.
In conclusion - In my experience Dublin Hyundai does not inspect their used car vehicles thoroughly, if there is something wrong with the car and you miss it and they miss it, giving them the benefit of the doubt that they miss it rather than just not disclose it, if you discover the issue after the sale even within 24 to 72 hours they're not going to take responsibility for it - That's their used car policy.
You're now an owner, good luck and thanks, so you may think you're dealing with a main street professional Hyundai dealership thereby buying a car that is thoroughly inspected when in fact they don't.
If you encounter an issue after the sale they will just blame you for not inspecting the car at the time of sale. Lastly even though you may spend over $22'000 which includes a warranty they will not fix the issue for you even if it just costs $291, because a policy is a policy, forget about the human being and the way you treat them. Forget about the fact that they don't inspect their used car vehicles.
As a professional outfit one would think they would stand by their product, I mean we all know that when you buy a used car that after the fact things can go wrong but if something is wrong at the time of the sale it should be taken care of.
Just Go Somewhere Else - jls@674
There are lots of dealers in the Bay Area so there is really no reason at all to deal with this one. For a large purchase it's worth it to go a little further to get an infinitely better experience.
The dealership itself is dirty and the bathrooms are absolutely disgusting. If that doesn't turn you off, the service sure will. The "closer" was completely dismissive of my wife, wouldn't even shake her hand or look her way even though the car was for her. We walked out and that should have been the end of it. Unfortunately for us, we felt bad for the salesperson and decided to let them try again.
They finally got the car we wanted and after pulling teeth I thought we finally agreed on a sale price before rebates (ex. 30,000). At the time, there was only a $500 rebate available (net price 29,500). We come in and buy the car a few days later. After getting home I look over the paperwork and I realize that the dealer found an additional $750 rebate that no one mentioned or gave me credit for. The sale price changed to $30,750 with the same net price of $29,500 but now the dealer pockets $750 more and I pay sales tax on that $750. Thanks...
I'm still dumbfounded at how long it took to actually get through the paperwork. I already had my financing in place elsewhere and had a check in hand. Three hours later we finally were able to leave the dealership. Everyone moves likes snails at this place and could care less. There was literally no one else in the dealership buying cars but us. At least we were able to sit in "lounge" and eat 3 day old popcorn while watching the employees go in and out of the disgusting bathrooms without washing their hands since there was no soap or paper towels.
Helped solve a problem without selling me anything. - Tom S
Service was excellent. They fit me into their schedule and were very helpful in diagnosis and suggesting alternative vendors to fix a problem that they recommended would be too expensive for them to fix with factory replacement parts. Trustworthy and ethical. Much appreciated.
Received quality service - Shirlee19
I took my car in for servicing and received excellent professional service.. Alexei kept me informed of what additional services were needed. Victor was the shuttle driver and was extremely courteous and professional in handling my transportation needs.
Horrible experience - Boris
Took 5 months to get refund for Maintenance Agreement cancellation. Only happened when threatened with Legal actions. No apologies, no answers, just completely ignoring customer communications pocketing the money. Finance Manager Ray Uhri and Director of Variable Operations John Donawho are the most rude and incompetent people. Never work with them!
Bad service - Santosh
Save your time and never ever go do this dealership .This is the worst dealership I have never visited.The service is unbelievable bad.
The Twilight Zone! - nobodyhone
Looks like a war zone on that block now.I had to get my car serviced. They did not pick up the phone. So I drove down to Hyundai of Oakland. When did they close shop? Why did management never tell the car buyers who bought a service agrement because the location was convenient? Appalling!