Outstanding! - Eve51088
Elsa is the best salesperson who as help me with a lot, feels like she's family. Elsa is very trustworthy showed me many options to get a car
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
85,000 mi service - SEBASTSM
I was also specially helped with my wheelchair, twice, by N---- (sorry can't remember, but he said his name started with N nor M). Yes, Jose was very helpful.
Fast and easy to work with - Silver
Matt was awesome to work with. He was fast and let me choose my options (not a push over, which you rarely find from a lot of dealers nowadays). He walked me through the process since it was my first buy. I still couldn’t believe i got my brand new honda accord after just about 3 hours dealing with him. Matt is a professional dealer and will make things happen for his clients.
Internet Sales Manager
Excellent and customized service!!! - Carguys
It was a great experience that just one day right after my car broke down, I could buy a new car, Honda Accord,by the sonic price which was awesome, helping me easily decide to purchase my new one. And Phil Ha’s help was great great too..
Internet Sales Manager/Fleet Manager
Amazing!!! - Darlene Sansing
Mr. Gardner was very helpful. He went over all of the options with my husband and I. We we're in and out in two hours! Mr. Gardner went above and beyond for us and we really appreciate it. We will definitely be coming back.
INTERNET SALES CONSULTANT
Jake - The Pinnacle of Service Excellence - Dlopro
I highly recommend Jake Haslemann in the service department. He always helps me with my accord and my civic and he has been nothing but excellent.
Excellent Sales Employee....... - sanfran960
Just wanted to say thank you Wayne Tarlton and Jason for their wonderful patience and understanding of what my needs where with purchasing a new 2017 Honda CRV EXL. They went out of their way to make sure I got exactly what I wanted. Thanks for everything you two where wonderful !!!!!!
Great experience - gromit
We bought a 2014 CRV (new) at the dealership, and then leased a 2017 Accord Hybrid. We worked with a salesman named Larry Silk both times. He was great. Very low pressure, turned paperwork around quickly, and was knowledgeable. I can't speak to the other sales people there, but he made what we usually dread (a trip to the dealer) into a more than tolerable experience. When it came time to haggle over price, we found the process went much faster and less painful than at other dealerships we've dealt with. We were pleased with the price both times - better than the going rates we had found on-line both times. They didn't aggressively try to upsell us on extended warranties and the like. We have thus far been happy with their service as well. And we love both cars!
Dest. Dealership. Ever. - Kalia Mussetter
My salesman, Kevin, and his Manager, Wes, went to enormous lengths to finance my new Honda Fit. I had some solid strengths in my overall financial profile, and some challenges: they made it work. Everyone I dealt with there was trustworthy, kept their word at every stage of the process, and was also authentically kind, friendly and polite---which is actually RARE in the car industry, and goes a LONG way in facilitating a purchase process. I had already shopped around at numerous other dealerships when I landed at Hansel Honda and had not found these qualities in any other setting. Hansel Honda folks were unique in their consistent level of great service. I have already sent friends and colleagues there, and will continue to do so. And I LOVE my Honda Fit!! It is perfect for all aspects of my life...dependable, speedy, great gas mileage (45+ highway; 39 in town), really cute/sharp, and SO spacious on the inside! This was just a great all around experience and outcome for which I am extremely grateful.
Great Experience - burtonboy1981
Had a great experience working with Mauricio Arce. He took the time to answer all my questions to find the perfect vehicle for me. Highly recommend.
Service - Cecilia Gomez
I have taken my van to Hayward Honda for years and very happy with service. the only issue I had was I advised service person that the driver-side window needed a new motor. he told me I had to pay for diagnose and for labor and part. Why couldn't they just change the motor or deduct diagnose fee from labor and part cost. Other then that I'm still happy with service.
Service - Theresa
Rich Johnson, Service Adviser is the best! He is kind, understanding and I would not go to anybody else. He has always taken care of me
Purchased a new Honda Civic EX-T. Great transaction. - Kevin B Ray
We worked with about six different Bay Area Honda dealers trying to purchase a car for my daughter this Christmas. We knew the car we wanted and we're mostly interested in a good price. Avery Greene was very no-nonsense and the price the first quoted me was the price we walked out with. Brian Foster was the salesman and Jeff Yung the manager and they did a great job getting the transaction finalized super fast. They were significantly cheaper than the other dealerships we visited. Definitely a 5-star experience.
Excellent servicewe - Mhernan
We are very happy with the Honda Pilot we purchased at San Francisco Honda this week. The service we received was great from this young man. He walked us through the whole process from the beginning to the end. We really liked his friendly and pleasant personality. We really recommend him.
Very rude service - yet
They come with a very high price and don't want to argue with the price. It seems there are a log of people will buy their car.
Never going here again - Venki
My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Doing some research shows its well know issue with hondas but honda does not acknowledge it and says its your driving. Anyway, many dealers would resurface them for free at-least once. All my odyssey services are done here (B13 just a week before).
Service rep says it will be 100$ for diagnosis and 300 something for resurfacing the front rotors. I went ahead and got it done thinking Honda will reimburse me (they raised a ticket and they can help). A day later honda customer service calls and tells they dont reimburse the rotors.
Coming back to the dealer, I am way dissatisfied with them that I am putting off the purchase of clarity and any Honda car in future.
Bad customer service - Sneh
I brought my car last year in February they told me it was covered under warranty. I brought is to concord for service they told me I am only cover in three different city which is San Bruno, Burlingame, San Francisco’s. I looked on my contract and it does not say that. I was told I can take my car to Any “Honda” dealer and am covered for 2 years. Thn I called to varify the service department the service manage gives a attitude of my car was not new. I have a 2016 Honda which is year and half old. They have no skills of be honest at first bad customer service they beg to sell you their cars then treat you to this level.
Miguel Perez, was very kind and professional. - Simplyblessed
He was very helpful and explained everything clearly. Even took his time to find me a discount. Which was highly appreciated. I will definitely recommend to a friend.
Great to work with Matthew Curran! - Srinivas Pisharath
My mom and I went to this dealership to buy a Honda CRV and Matthew was very professional, knowledgeable, friendly, and patient. He was very responsive with emails and phone calls/texts and was very upfront and reasonable with his quotes and negotiations. I would definitely recommend Matt Curran to other buyers.
Remote control busted - Einnos12
Bought a Honda accord 2010 and remote control is not working. They made us go back couple of times. Inefficent and doesn't care about their customers time.
Express Service Reveiw - carguy , janet123
Excellent service; Very grateful the shuttle to and from home or BART. I feel my Honda is well taken care of. Might be a little more costly, but they get it right!
Be aware - N t
Getting pricing via email...get to the dealer they will not honor the price. Trying to get you to lease the car instead of to buy. They just wasted my time and gas..be aware. Apparently I am not the only one that they use this bait and swicth method. I should check on yelp next time before driving to dealership
Sells a 2014 CR-V with only 30% oil life? - dana
Really, you're not going to change the oil? Also it takes a long time to actually buy the car even when you're paying cash. Woman handling the paperwork made racist remarks and didn't apologize after being called on it.
Service is a ripoff - Ligaya5
I brought my car for major service. Service advisor gave me estimate of about $2500 and promised to give me discount. When i picked up my car there was no discount and i paid $2497. They're very deceptive. Next time I'll try oakland.
dishonest rude - Donald Trunmp
I swear to God my comments are true and not faked - Do not go to their service department! It is a LIAR! I wished I could give them a NEGATIVE -5 star!
I scheduled an oil change and tire rotation some time ago. I came back after a whole afternoon waiting to pick up my car and the tires were never ever rotated. And the face-thick-like-a-wall advisor told me that he saw the technician rotated tire - a total lie! The front wheels were dirty(because near the engine) before I came in and still the same when I picked it up- this clearly showed the tires were NEVER rotated. The "generous" advisor suggested coming back and "put my tires back"- I really admired his adamant stiffness on their mistakes! What a great liar he is! They never rotated my tires and how on earth they could put the back?
A totally dishonest store! Extremely rude people! Do not go!
I have had two bad experiences, and now decided never to... - p.ken95
I have had two bad experiences, and now decided never to go back to this dealer.
My Odyssey mini-van has low mileage and works great. The vehicle has a service code indicator on dashboard about what type of service is due. The last two times I had gone was just for oil change, and both times, the service dept pointed out that I needed a small or intermediate service. It cost about $400 on my last visit. I told them that it it only needs an oil change at the current mileage (and the vehicle service code indicator also showed that only an oil change was required), but they said that the service was recommended by the dealer. I was in a hurry to get to work and did not have time to research, so went along with it. But later I realized that it was too much and un-necessary.
The worse part is this -- in spite of doing the expensive service which was not needed, they did not inspect the tires properly, rather gave my tires a clean bill-of-health (as part of their "free inspection" report). Then a few weeks later one of the tires burst. Not just flat, it actually burst while going at 65 miles per hour on teh freeway (101S). It was very scary. When pulled over and looked at it, it had burst very badly. AAA was very friendly and quick to respond, and replaced it with a spare. The next day when I took the mini-van to a local service shop (not the dealer) for getting a new tire, they told me that the other 3 tiers also needed to be changed, as they all had lots of mini-cracks, including a full circular crack that went along the entire side of the wheels on each tire. This was a major safety issue, and tires with such cracks can burst if weather is too hot, or if there is a nail, or some other damage, etc (which happened on the freeway for me -- AAA person mentioned that it was a nail that had been there from before, but had now gone in deeper). The tire service person was shocked to see how the dealer did not catch this. The tires are about 6 years old, and hence it is expected that they need to be changed a this point.
What was extremely shocking was that the Honda dealer had been happy to perform the other costly services when only an oil change was due, but neglected to point out the issue with tires which is actually a major safety issue. Fortunately, my family was safe and we did not have a major accident on the freeway will all the traffic going by so fast.
After these recent bad experiences, I have learned my lesson, and in future, will stay away from this dealer. From the above experience, either they are negligent or incompetent, and certainly not very honest about services required for the vehicle.
Allan Bentley made searching for and purchasing a used... - cdrj
Allan Bentley made searching for and purchasing a used car fun. Allan is a very nice person, easy to talk to and listened to what we were looking for in a car. Allan is very knowledgeable and shared information with us that helped us to broaden our search and make good decisions. I felt like he made it his mission to find us a car without being annoying or pushy. My whole family enjoyed working with him. When it is time for us to buy another car, we definitely go back to Honda of Dublin and ask for Allan.
Also, the detail department did a very nice job of cleaning up our car and made it look brand new. The gentleman (I believe his name was Alex) who processed the paperwork for us to purchase our vehicle was very nice and very accommodating in answering our questions.
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Honda of Serramonte
Honda of El Cerrito
Honda of Morgan Hill