Got a new car from Honda steven creeks - Geetha
I had a really good experience buying a car from this dealership. I will highly recommend buying a car from this dealer.
Top Reviewed Specialists At This Dealership
Internet Sales Manager/Fleet Manager
In a crazy turn of events.... - HondaPilotMaster
I came in to browse and my cars transmission broke at the dealership. Through the help of Alex I found the best car for me.
Wing was Great - Sam Ng
We settled on a good price for new Honda CR-V and Wing was very helpful. He even found the specific model and color car that we were looking for from a separate dealership and personally drove the vehicle to us.
Internet Sales Manager
First car - GERARDOM18
Silvia and anna were amazing there customer service was outstanding...I’m a first time car buyer and well I got the car I really wanted and have done my research for almost 7 months ....silvia made everything easy and made me feel very welcome at El Cerrito honda....i will foresure recommend more people to come to El Cerrito of honda and speak to silvia and anna 10/10 customer service
Sales & Leasing Consultant
Excellent Sales Employee....... - sanfran960
Just wanted to say thank you Wayne Tarlton and Jason for their wonderful patience and understanding of what my needs where with purchasing a new 2017 Honda CRV EXL. They went out of their way to make sure I got exactly what I wanted. Thanks for everything you two where wonderful !!!!!!
Great experience - gromit
We bought a 2014 CRV (new) at the dealership, and then leased a 2017 Accord Hybrid. We worked with a salesman named Larry Silk both times. He was great. Very low pressure, turned paperwork around quickly, and was knowledgeable. I can't speak to the other sales people there, but he made what we usually dread (a trip to the dealer) into a more than tolerable experience. When it came time to haggle over price, we found the process went much faster and less painful than at other dealerships we've dealt with. We were pleased with the price both times - better than the going rates we had found on-line both times. They didn't aggressively try to upsell us on extended warranties and the like. We have thus far been happy with their service as well. And we love both cars!
Worst Customer Service - mjoiyah
I have to take my new car for oil change, the service advisor Rene Flores was very rude and disrespectful. He tried to overcharge me and deleted some paid oil changes from computer.
I will not go again to this Service Department for my service needs. He deserves minus one star over all.
Dest. Dealership. Ever. - Kalia Mussetter
My salesman, Kevin, and his Manager, Wes, went to enormous lengths to finance my new Honda Fit. I had some solid strengths in my overall financial profile, and some challenges: they made it work. Everyone I dealt with there was trustworthy, kept their word at every stage of the process, and was also authentically kind, friendly and polite---which is actually RARE in the car industry, and goes a LONG way in facilitating a purchase process. I had already shopped around at numerous other dealerships when I landed at Hansel Honda and had not found these qualities in any other setting. Hansel Honda folks were unique in their consistent level of great service. I have already sent friends and colleagues there, and will continue to do so. And I LOVE my Honda Fit!! It is perfect for all aspects of my life...dependable, speedy, great gas mileage (45+ highway; 39 in town), really cute/sharp, and SO spacious on the inside! This was just a great all around experience and outcome for which I am extremely grateful.
Awesome dealers - nova
From the time I entered through the door to the time I left, I had excellent service. They had given me the exact quote I was looking for, with no hidden fees nor did they pressure me to use their financing or leasing or fudge anything. Sam Samaha was the one who showed the car to me, was very courteous and went over every knob of the car making sure, I understood each functionality. He even answered some insurance questions I had with my own provider. The whole thing was wrapped up in 2 hours.
Best shopping experience - Luna1902
Knowledgeable and attentive. Polite and respectful. Those are the adjectives for Felix and Jay that helped us buy a new Honda Accord( 2018.)
The whole process was professional and smooth. And easy.
Great service - Markt
Great service, very timely. Was in an out for a few recalls. Had fresh coffee and fresh donuts to help pass the time. Definitely going back to the dealership when needed.
Service person - Preston Williams, very helpful. - NanaB
He provided recommendations on portions of service indicator that were needed, and those that could wait until next service based on the low mileage I have now that I am retired. Very professional and easy to work with. Accurate in time needed to complete work.
Transmission Oil Service of a 2004 Honda Civic. - Jay
I had my Honda Civic 2004 transmission service change oil in Dec 2017 and now in April 26th 2018, 4 months after I took back my same car for a regular motor oil service .The service advisor recommended an transmission oil change and when I mentioned to him that I think it was done already the advisor said, doesn't look like it so I went home to search my receipt. I went back to Avery Green and showed the service advisor the receipt and his response was that it might need to be redone again because it was probably very dirty first time around. I never heard of a car needing this kind of service done 4 months after again.
San Leandro Honda Sales & Service - Sarah J from Oakland
I bought my 2012 Honda Odyssey from Carlos at San Leandro Honda and have found it to be a great car. I have had it serviced regularly at SL Honda and love working with Jessica. I highly recommend this dealership and in particular these people. My car has 128,000 miles on it and is still going strong.
Very rude service - yet
They come with a very high price and don't want to argue with the price. It seems there are a log of people will buy their car.
Never going here again - Venki
My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Doing some research shows its well know issue with hondas but honda does not acknowledge it and says its your driving. Anyway, many dealers would resurface them for free at-least once. All my odyssey services are done here (B13 just a week before).
Service rep says it will be 100$ for diagnosis and 300 something for resurfacing the front rotors. I went ahead and got it done thinking Honda will reimburse me (they raised a ticket and they can help). A day later honda customer service calls and tells they dont reimburse the rotors.
Coming back to the dealer, I am way dissatisfied with them that I am putting off the purchase of clarity and any Honda car in future.
It was not a Honda but they fixed us up anyway. - Toyota from AZ
We were driving home to Arizona when our Toyota developed a flat tire just outside of the Marin Honda dealer. We rolled in and they offered to send a driver to pickup a matching Toyota radial tire for us from the Toyota dealership. Marin Honda picked up the tire and had it mounted onto our car in less than an hour. Nothing but the greatest of Service and a special thanks to Luz Garcia for making it all happen.
Excellent customer service... Alex Said salesman - Suzanne
Alex was very knowledgeable about the vehicle we purchased and it’s background. He was very professional and pleasant. Although we were preapproved with our own bank, he and the staff at Livermore Honda negotiated better financing for the vehicle with no money down! Saving us our down payment to put back in savings! We couldn’t be happier!!!
Becky Nazari - Beckynazari
2016 Honda Civic took it three times for Tpms light on. On June 5 , 2018 took it in around noon to winter Honda for same problem. Talked to Pradeep Singh Dhillon. At first he was good went to measure tire pressure and kept telling me it’s the tire pressure so my husband talked to him over the phone and he got extremely rood and handed me the he phone and said he couldn’t deal with this guy. I felt very belittled and offended. My husband wanted it in writing that that was the problem. Then I asked to talk to the manager and he changed and came back and acted totally different. He told me to drive the car and if you the light comes back on to bring it back. So I drive the car. Within a mile the light came on Ridiculous waste of time. Then. Came back and he was trying to tell me that there will be a $160 charge. For something that is covered under warranty. I found this entire experience very unpleasant to say the least and felt like since I was a woman I was discriminated against.
Express Service Reveiw - carguy , janet123
Excellent service; Very grateful the shuttle to and from home or BART. I feel my Honda is well taken care of. Might be a little more costly, but they get it right!
Remote control busted - Einnos12
Bought a Honda accord 2010 and remote control is not working. They made us go back couple of times. Inefficent and doesn't care about their customers time.
Excellent servicewe - Mhernan
We are very happy with the Honda Pilot we purchased at San Francisco Honda this week. The service we received was great from this young man. He walked us through the whole process from the beginning to the end. We really liked his friendly and pleasant personality. We really recommend him.
Miguel Perez, was very kind and professional. - Simplyblessed
He was very helpful and explained everything clearly. Even took his time to find me a discount. Which was highly appreciated. I will definitely recommend to a friend.
never again - future toyota
I bought a CRV in 2013,at that time the sales manager explained they are starting a new oil express service so I bought the pre paid package.My first time there I was refused service and told I needed an appointment. My second time there after 2 hours I complained to one of the staff in the garage and was laughed at and the guy suggested I get a lawyer . .The usual wait over the years has been 2 to 3 hours. This morning I called for an a appointment Also my tire pressure warning light is on, speaking to a very rude person I was told I can come in Thursday. .I explained I'm 70 years old a need the tire looked at at which time I was told take Thursday or I won't give you an appointment until next week..I will never buy another car or do any business at all with this dealership.BTW there was never plans for an express oil change service it was a complete lie.
dishonest rude - Donald Trunmp
I swear to God my comments are true and not faked - Do not go to their service department! It is a LIAR! I wished I could give them a NEGATIVE -5 star!
I scheduled an oil change and tire rotation some time ago. I came back after a whole afternoon waiting to pick up my car and the tires were never ever rotated. And the face-thick-like-a-wall advisor told me that he saw the technician rotated tire - a total lie! The front wheels were dirty(because near the engine) before I came in and still the same when I picked it up- this clearly showed the tires were NEVER rotated. The "generous" advisor suggested coming back and "put my tires back"- I really admired his adamant stiffness on their mistakes! What a great liar he is! They never rotated my tires and how on earth they could put the back?
A totally dishonest store! Extremely rude people! Do not go!
I was totally ignored - olive7
I went to this dealership wanting to get information on lease options. It was early afternoon on Thursday and there weren't many customers. Unlike what I usually experience when I walk into a car dealership (sales person or someone comes up to me immediately), no one greeted me or asked me a question. The receptionist saw me but didn't say a word to me. I intentionally didn't go to her - I wanted to see how long it would take for her to help me. I walked around the showroom for several minutes to see if there was anyone who could help me, but no one came to me or even appeared to notice my presence (or they just ignored me or didn't care why I was there). I got frustrated and lost interest in talking to them or doing any business with them. So I just left the room. I then spent some time walking around outside and browsing their new cars. Again, nothing happened, no one came to me. It was just bizarre. Are they short-staffed? Clearly, not a well-managed dealership. I'm not going back there again or recommend this place to anyone.
Certified Honda buyer beware! - Redwood City Honda Hater
My first Honda Ridgeline was such a fantastic truck that I decided to get another one just like it. It had given me 227,000 mostly trouble free miles where I had driven it hard and it JUST WOULD NOT BREAK. I had been thinking about the replacement a long time and decided that I wanted a white 2014 Ridgeline with low miles. I had searched closer to home, but wasn't having any luck, but finally found one here at Honda Redwood City in March of 2017. It was a certified vehicle with approximately 30,000 miles on the odometer. I asked that it be shipped to me via a carrier of the dealer's choice. The motor transport it was on had a mechanical problem somewhere along the way during which time the shipping company had to transfer the Ridgeline to a new motor transport. I received the vehicle about two or three weeks after sending the funds and required documents. My first Ridgeline was still holding up, so it didn't matter.
When the new Ridgeline arrived, I snapped a photo with my phone even before they took it off the truck. There was obvious damage to the front bumper cover which was not noted on the vehicle inspection report. It was dirty from the ride up which was to be expected, but it was also somewhat dirty on the inside, including a stained floor mats from a beverage spill and some food debris. Three out of the four wheels had a significant amount of curb rash on three out of the four wheels, larger "could be covered by a dime" (the standard that Honda uses for certification).
I wasn't impressed by the interior food and stains, but they were easily remedied. The curb rash I wasn't thrilled about either, but I would have let that go, too, as just the sales person doesn't have an eye for detail. I tried to start a conversation to get the bottom of what happened with the bumper cover. Because the transport driver had not noted the damage, I honestly thought that the vehicle had been damaged by the transport company during the transfer of vehicles that occurred during their break-down. I spent the next six months trying to talk to the dealer (Did they knowingly put a damaged certified vehicle knowingly on the transport?), the transport company (I made a claim for damage which was denied.) and Honda of America (to try to bring some pressure to bear with case #06248406). All of these attempts were futile with a bunch of finger pointing between the shipping company and the dealer.
The managers at both the shipping company and Redwood City Honda were unavailable, failed to return phone calls, respond to emails, failed to make any sort of offer to repair the vehicle. In fact, they acted like I was trying to find any reason to shake them down after the sale, instead of acknowledging that there was a problem that needed to be addressed.
From this experience, I learned that Honda of America gives free reign to the dealers to certify any vehicle that they wish. The certification is only as good as the dealer and how much they care about their own reputation. Honda standards are Honda standards, but in the end it is the dealer's certification and up to each dealer. That Honda of America certification means nothing when backed by Redwood City Honda or any other unreputable dealer. Do yourself a favor and shop anywhere else. There is not one sympathetic, professional or person of integrity that I can name in the entire interaction from top to bottom in the entire organization.
My new Ridgeline just got back from being repaired at a reputable body shop. It turns out that it was not damaged by the shipping company. My Redwood City Honda certified Ridgeline had been in an accident previously and the repaired bumper cover had failed. The cost to me was a little more than $1500. DO NOT BUY YOUR NEXT CAR HERE!
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Honda of Serramonte
Honda of El Cerrito