Ripoffs - ukiss
They just expect you to pay what they want.. bait and switch tactics, dont believe a a word they say.
BE WARNED - DONT COME HERE.
Unresponsive and unprepared. Will not fulfill obligations - RenoCarBuyer
Negotiated a deal for a Certified 2015 Infiniti QX50. Agreed in advance to pay the asking price and agreed to a price for my trade. All arrangements were made a week in advance as I was driving down from Reno, NV to San Francisco to purchase the vehicle. Left Reno at 5:30am on a Thursday and arrived at the dealership at 10:15am. Called Rafael in route and let him know when I would be arriving. Upon arrival, none of the paperwork was prepared and and the vehicle had not even been through the certification process as advertised. It took four and 1/2 hours to complete the deal as nothing had been done to prepare in advance of my visit resulting in my return trip to Nevada in rush hour traffic. Left the dealership at 3:45pm and arrived in Reno at 9:30pm. Since we arrived too late in Nevada to visit a Fedex/Kinkos store to get a $5.00 notary for delivery, I was forced to pay $55.00 for a mobile after hours notary to complete the sale. I was promised a set of all season floor mats for the vehicle and received a due bill stating this. The certification process was also was supposed to include and owners manual, which was not present on delivery. I have sent multiple emails, texts and phone calls to both Rafael Olimpiada and Dara Sok and none of them have been answered. One month later, I have received no communication from either of them and have not received the all season floor mats or the owners manual. Dishonest and unprepared. One of the worst buying experiences I have ever had.
They are dishonest - Jason Uyder
This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.
You’ll get swindled with their shady sales tactics - M M
I got screwed over for my lease at Peninsula Infiniti and on hindsight, ended up paying a few thousand dollars more over the term of the lease compared to other dealers. Here are the tactics that they use for new car leases or sales so DON'T fall for them.
1) If you email them or call them to inquire about a new car, they will heavily push for you to come into the showroom. They'll maybe send you an estimate but never exact quotes. Talk to a few dealers to get EXACT quotes on EMAIL for the car and model you want over BEFORE going into the showroom! You'll skip the entire price negotiation process below which is designed to swindle you.
2) At the showroom, the sales person will go over the car in detail, explain all the features in detail and really encourage you to take a test drive and get a feel of the car. Throughout the showing and the test-drive, he'll constantly be talking about how great the car is while keep degrading your existing car.
TACTIC: He is trying to get you EMOTIONALLY invested into the car. You HAVE to have it. Once emotion comes into the negotiation, you'll stop thinking clearly and rationally.
3) Now the fun part (for them). Price!
a) First he'll get you seated at his desk. He'll ask what down payment you want. He has a BOSS in the back room whom he will go to get the quotes.
TACTIC: This is a negotiation tactic. You never talk to the boss directly. The salesman pretends to be your friend and messenger. His hands are "tied", he can't work on the quotes but he has to "convince" his BOSS for you.
b) He'll make you wait... a lot. They want to start frustrating you so you eventually come to a point where "you want to be done with it".
c) He'll come back with the first quote. This will be almost DOUBLE of what you were expecting to pay! This quote is meant to INSULT you and put you on the DEFENSIVE. If you were thinking $400/month, he'll come back with $750/month. With a straight face, he'll go over those terms.
d) You'll protest at the price and he'll say "We want to do something special for you" and pull up the deal on their website (which is inflated anyways as I realized later). Plus you want the x package and the y package so the price is much higher.
TACTIC: During this process he'll ask you how much you were willing to pay. Since you're on the defensive already, there's a good chance you'll tell him (and not lesser than that like you should).
e) He'll generously add way more than he should for the additional packages in the car and whatever other reason he makes up. Then he'll write it down on a piece of paper and say this is your offer to his BOSS. Then he'll ask you to initial next to it. Most people won't object to initialing on the piece of paper.
TACTIC: Even though that paper is not legally binding, people have a tendency to commit to whatever they sign against. Also since he wrote them, they'll be higher than if you wrote them.
f) Once he gets your signature, he'll take the paper back to his BOSS.
g) He'll make you wait.. and wait.
h) He'll come back with another inflated quote. He would have maybe dropped the quote from the $750 to $650 and go another round.
i) He'll finish off with the "10/20 tactic". "Can you increase just by $20 (or $10)"? On monthly payments, $10 or $20 may not seem like a big deal but you'll be paying this over your entire term which is about $500 or $1000 more. He'll make you initial.
j) When he comes back, he won't ask if you want to go ahead. Instead he'll say "Congratulations on your new car". You don't have time to think if you want to go ahead in the first place, but most likely you'll shake his hand and then are quickly shoved into the Finance department to sign.
Once the paperwork is done, you have no recourse. Legally, there's no "Cooling off period". You can't return the car if you change your mind and Infiniti won't allow you to completely transfer the lease either.
This process sucks! In today's day and age, dealers shouldn't be allowed to torture and swindle customers like this especially with no recourse at the end.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Everybody is very useful! A question, flat tire, service... - fabien
Everybody is very useful! A question, flat tire, service of the car, everything is great!
Each time I go to this garage, I am always welcomed with free coffee and the service is fast!