A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
I would give Jaguar of San Jose a minus 200 if I could. - Not Happy Smith
We leased a $79,000 J. for 3yrs. At the very end of agreeing on price, seller said when we turn the car in, there is a $300 fee, we had to buy new tires and replace or repair the alloy rims. At that time we were outraged, but we basically had no choice because of needing to get back to work. The extra cost could be a around be around $2000.00.
During our lease period, we had problems with the service department. 1. Our battery died for no apparent reason. We had it towed to the dealership.
They told us they would replace it that day. Three days later we got the car back. 2. We had two other bad service experiences, but I am running out of time now.
The staff was not pleasant at any time we took the car in, and always made us wait for over one half hour almost every time we were there, and usually no customers waiting but us.
Fast forward to turning the car in when car expired.
We went to turn the car, but
still liked the car, but the sales person made the purchase so high-approx $10,000 on top of what we already paid. We found out later they scammed us and did not tell us we could make a deal with Chase Bank, who owned the car. We also found out from Chase that the car was put into auction and probably purchased back by the same dealership.
These people are nice before you purchase or lease a car, and rude, dishonest and I believe probably breaking the law or just unethical!!
Now I find myself being charged $1400 for over mileage, which is a lie, because I was never given a closing mileage document. Chase bank does not have a mileage document either.
This, San Jose Jaguar is the worst company we have ever dealt with. By the way, my wife is a retired Teacher of 40 years and I owned a painting contracting business, retired after 40 yrs. we always pay our bills and are debt free. We both came from lower income families. We are honest, and hard working people.