Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Easy and awesome - Dudeabides88
Peter made the entire experience painless and quick. He was knowledgeable, funny, and not pushy whatsoever. The time it took from arriving to driving off the lot was less than 2 hours which impressed me. Doesn't get much better than that!
New car buying experience - Sherry10150
We had an amazing experience when buying our new transit van from Billy & the rest of the team. Very friendly, professional & expedient! Five stars!! Would highly recommend!
Everybody from Sales to Financing are experts. - Dron Singh
I found this van I was looking online and called the dealership for test drive,,,I met Marci who showed me the van all around nd took me for a road test,,,loved it..Then Don, John and Kevin from Sales helped me every way they could to properly suit my payments nd trade-in values,,also with extended warranty nd free oil changes,,,then comes Financing,,,Mr Tony took no time helping me get over with all the paperwork necessary faster then I could imagine,,,I have bought several vehicles elsewhere but nothing compared to this dealership,,,they are the best of the bestesss out there..will recommend this Dealership to everybody who needs to purchase from their Used nd New inventory .
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Worst service ever - Kris East
When I bought the car, the salesman said they would take off an additional $1000 for paying cash.
after signing all the paperwork and writing the check for the whole amount, the finance guy said, no...we don't do that. Then they apologized because the salesman was in training and got his facts mixedup. That should have been my red flag!!! Then there was rodent damage to the wiring which I couldn't prove was done on their property. Then the engine transmission/brakes computer crapped out and left me stranded in a parking garage at Kaiser blocking traffic. It took them 3 weeks to do all the repairs and had to call 5 times just to get one call returned. Then when time for scheduled maintenance, couldn't get anyone to call me back or to answer my on-line request for an appt. Don't ever try to take your car here to be serviced. I went to Livermore...totally better service.
Horrible service. Used Lemon Law to get rid of Ford Fusion - NOFUSION
Horrible service. If you make the mistake of buying a Ford, take it to Walnut Creek for service. Car would receive error 'FOB not found'. They could not fix problem then said they would need to charge a $700 diagnostic fee. Final straw was the error 'FOB not found engine shut off in 30 seconds' while on the freeway. Finally returned car thru the Lemon Law after the warranty had expired.