Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Best buying experience - Mthompson
This was by far the best buying experience ever! The sales staff was courteous and made the entire process seamless! Highly recommended! We came in with our kids which is usually a headache but they made it easy!
Scheduled service - GOFuller
Came in to drop off the car for service the next day. Surprisingly our service adviser said that they would get right to the work and I could pick up the car in 90 minutes which we did. Services were completed in a quality manner.
Knowledgeable and Reliable - CPrepeat10
I can always depend on The Ford Store's Service Department to find the problem and fix it. Over the years I've taken my car there for a wide range of service repairs, big and small. If there's a replacement part needed that's not in stock, they can get it. The Service Advisors are friendly and professional.
Satisfied Customer - jogi007
Had a great experience at Napa Ford. Saw a great car online; phoned to see it was available. Drove out to Napa and was treated respectfully throughout the process. KC Carpenter, took us for a test drive and then guided us through the buying process. The car was competitively priced. Thanks to all the staff for helping us to a great experience. Highly recommended.
Worst ever - Magma
Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running fine. When engine light came on I bought my car right in. Have extended warranty and diagnostics showed a warranted part needed to be replaced which would have been no cost to me. Instead they did a quick fix by greasing some wires and charged me $200. Roger promised me that if the faulty engine light came back on they would do the bigger repair. (Choose Kevin!)
Within 10 days the car was shuddering again and the faulty engine message was up. I took a picture of it and took the car back in. They ran Diagnostics but since the check engine light wasn't on they said there was nothing they could do. They said I have to bring the car in when it's actually shuddering and shaking with the faulty message on like I could just stop in the middle of everything I'm doing and point the car while it's shuddering and shaking and drive to Livermore.
I called Ford customer service and spoke with Marisol and Janet they said I had to go back and talk with Dominic the service manager Dominic said he could do nothing without Ford approval and he hung up on me. Ford denied that Dominic needed their approval and ping ponged back and forth.
I was finally told to pick up my car that nothing was wrong with it I was able to get a refund when I pointed out that their initial fix did nothing.
My best advice, do not buy an extended warranty as they do not want to honor it, if you can, do not purchse a Ford and never come here for service!
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.