Great service. - Bev Hall
All in all it was an easy experience buying a new car from Concord Mazda. There was no high pressure salesmanship, just friendly sales people who answered my questions. Everyone was great.
Awesome Experience! - Mayne@81
Great service. Gary from sales made made it really easy purchasing a new car. He was very informative and kind. He was very detailed about the car and its features. Overall very helpful. He even offered us snacks.
Excellent Post Sales Customer Service - Linda415
Samir Childers is a true example of Customer Service. In driving through Vallejo on my way home, I spontaneously stopped at the Vallejo Mazda dealer to get some advice in using my Mazda CX-5 Navigation System. It's not exactly a user friendly Navigation System - but Samir Childers dropped everything he was doing to help me. THANK YOU!!
When my new Mazda needs service - I'm going to to Team Superstore in Vallejo.
Amazing dealer - jsaavedra24_
Scott was an awesome salesman ! I would recommend him to everyone ! He really works miracles and makes you feel worry free! Thanks to him I have an amazing car that I love ! Thanks Scott!
Great customer satisfaction - Japanese Surfer
Capitol Mazda has lots of inventory. So, you can see full range of each car including model, color, 2WD/AWD, and etc. I had services by Victor Bradley to buy 2017 CX-5. He is a really kind person and gives explanation not only merit /positive points but also demerit / negative points. So, even though I'm not an native speaker, he gave me lots of suggestion and patience until I caught the meaning well. I could get a great car with sufficient price with smooth transaction. I think it is a good store if people want to buy Mazda car.
No professionalism demonstated. - mazda cx9
My name is Foh Ming. I own a White 2008 CX 9.
Verified by Oak Tree Mazda Stevens Creek CA.
I purchased an OEM credit card type remote control key & have it programmed by Oak Tree Mazda Steven Creek CA for my car back in 2013.
It is a separate key for my wife who never use my car.
For some reason, the key could not be use in March 2018.
3/17/2018 – Saturday
I took the key together with my car to Oak Tree Mazda Stevens Creek CA. I asked the usual question,” I do not know why but this key is not working”. Sean (service advisor) checked his computer & said we have no record that you programmed any key here at Oak Tree Mazda Stevens Creek CA. I can only see that you bought it here @ Oak Tree Mazda Stevens Creek CA. I can not help you. I have no option but to leave Oak Tree Mazda Stevens Creek CA.
3/19/2018 – Monday
I went back to Oak Tree Mazda Stevens Creek CA at 7.30 am. I spoke to Julian (manager of parts). I remembered that he was around in 2013 when I bought the OEM credit card type remote control key from Oak Tree Mazda Stevens Creek CA. I relate the 2013 situation to him & he then told me that he can speck to the service manager, Neff, about it but can not promise anything. He then came back with the service manager, Neff. Neff said the same thing that there is record that I bought the OEM key from Oak Tree Mazda Stevens Creek CA but no record that I programmed it with Oak Tree Mazda Stevens Creek CA. However, he is willing to help out the situation by programming my key again @ a discount. I told him Julian can vogue that I paid OEM money for the key & programming from this dealership (Oak Tree Mazda Stevens Creek CA). Neff then explained that even so the warranty has expired. I agreed and schedule an appointment for tomorrow to have that reprogrammed.
3/20/2018 – Tuesday
I dropped off my car with John, for the reprogramming of my ‘new’ key. At about 12.00 noon, John (service advisor) called that they key is confirmed an off market product (not OEM). The only way to fix MY ‘problem’ is to buy another OEM key from Oak Tree Mazda Stevens Creek CA & pay full price for programming the another new key. That means that I have to spent another $500 for the new key + $175 for programming. I spent 20 minutes explaining myself but to no satisfactory solution. This is ridiculous, I am now blamed for bringing a fake key for Oak Tree Mazda Stevens Creek CA to work on. John then brought Neff on the line and we spent about 15 minutes on the phone before he agreed to call corporate for a solution. Then 2 hours late, John, called and said good news, we managed to programmed you key. I said what happened? I thought my FAKE key can not be programmed! John then went on to say that it was their technician that did not know how to operate their computer. Eventually, the service department reboot the computer & it worked.
Here is my unpleasant experience:-
1. I can not control what is put & not put into Oak Tree Mazda Stevens Creek CA’s computer system. I only know, I went to a dealership & paid dealership price to get professional help & advise with warranty services.
2. Instead, Sean being a service advisor, he was a “postman” on duty. He literally read from the computer when he could offer advice/solutions.
3. Instead of making sure & exhausting all possibilities before freaking out & accusing customer’s keys as being off market/fake, John took the easiest way out (which do not require to be trained as a service advisor) by pointing his finger at customer.
4. I was not treated & give professional advise when I was @ Oak Tree Mazda Stevens Creek CA. I advise all those that reads this feed back to make sure you know Oak Tree Mazda Stevens Creek CA who you are going to deal with before getting yourselves into any $$$$$ payments to Oak Tree Mazda Stevens Creek CA.
Test drive appointment for car already sold - ato
I made an appointment to test drive a used Mazda car. On the day of the test drive, I called an hour before the appointment to confirm that the car is still available and he confirmed that the car is there and I can come for test drive. I drove all the way from south San Jose to Dublin and after reaching the showroom, he took me to his office, look at this computer for few seconds and tells me that the car was already sold and delivered yesterday.
It was a really really bad experience. Not going back.
Worst Nightmare! - Thema Tillman
This VW has the worst customer service I have ever experienced. We got some work done on our car at Marina Auto Body from the end of September 2017 to the end of October 2017 (I will also be reviewing them as well) due to an accident. There were a few things Marina couldn't do, so they sent our car to Royal to replace headliner and reprogrammed the EPC, driver assistance, etc. Johnson, our mechanic at Marina, emailed me saying that Fernando, a former mechanic at Royal, did not fix anything, and instead, him and his guys tore the new headliner that Johnson had just put on our car. They also did not replace two of the handles, and on top of that, double charged us for them. We tried to get in contact with Fernando for a month, but because he had a family emergency, the front desk staff at Royal VW said there was nothing they could do. One of the guys at the front desk even tried to convince us that the damage to the headliner happened at Marina and not Royal. WORST CUSTOMER SERVICE MOMENT #1. After Fernando came back to work, we were told to come in to get the car assessed. This was a month ago. We met the manager or the guy in charge, Jason Brown, and he calmly talked us through the situation and said they would fix everything and to stay in contact with him personally. He said he would give us a call when the headliner came in. This was 3-4 weeks ago. WORST CUSTOMER SERVICE MOMENT #2. Since then, we've called Jason Brown and left him several messages, which I'm sure he was not checked. We have not received any calls back. I will be going there Monday morning to finally deal with the damaged they've caused to my car. I'm disappointed to say my car came from this location. The people working here are slow, inattentive, they never return calls, they always try to deflect the blame and never want to take responsibility for things they've done. I never want to deal with this location ever again after this is resolved.
UPDATE: Since November 2017, I have had to take my GTI back to Royal THREE TIMES because of the headliner. In November, the headliner was too short on the driver's side and it was supposed to be a brand new one from the parts factory. In December, I brought it back to try again. This time, Jason Brown claimed it was a defect on VW's part, and that I would not have to pay for this at all. They did not have any loaners, but said I would be reimbursed if I went to Enterprise. A week later, same problem. The headliner was too short, sticking out on the edge and very visible. So, I had to bring the car back in January. They attempted to replace the headliner a THIRD time, AND THE SAME PROBLEM STILL PERSISTS. The headliner that is now in my GTI is also still too short, and you can see the edge of the cloth sticking out. On top of that, I have not received the reimbursement I was promised back in December, almost 2 MONTHS ago now. Unfortunately, I will be moving to LA this week and will have to carry over this problem there. I just hope that VW takes accountability for this defective part and properly replace it. If not, I will continue to write reviews and emails about this until it is rectified.
overwhelm and upsell service center - miataguy
Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the car's safety if we didnt do what advisor was recommending. Advisor said that we'd have to pay for a more expensive service to get a certified mechanic. They quoted over $300 and advisor said injector cleaner, "cleaning the crankcase" and siphoning the fuel tank to clean the fuel filter were needed... What a joke. Nearby Mazda dealer quoted us less than $100 for their service package (oil/filter change, tire rotation, fluid top-off and full inspection). Car is a 2017 with less than 10k miles. Will not be back.
Terrible Sales Experience at Hansel Mazda - Bait and Switch - Brett C
I can't speak poorly enough of this dealership's unethical and unprofessional business practices. On March 20 at the end of the day, I received an email from my salesperson - Carol Halverson - stating that her Sales Manager had approved the purchase price for a 2018 Mazda CX-5. I quickly responded back that I accepted the deal and would call the next day to leave a deposit. When I called on March 21, Carol told me that the deal was off because someone else was interested in the same vehicle - mind you that the other person had yet to agree to a price like I had and they wanted to allow that person an opportunity to purchase the same vehicle I already agreed to buy. I was beyond shocked at this appalling and unprofessional behavior and was sure that a manager would rectify the situation. Unfortunately, Carol's manager - Leandra Aparicio - was even worse. Not only did she not apologize for the behavior, but she explained it away by saying that this type of activity happens all the time! Hmm, you mean to tell me that you agree to sell a vehicle, then tell the customer no because you want to try to get more money from someone else? I will never do business with anyone affiliated with the Hansel Auto Dealership network.
Good management and Service folks - Vasu N
I bought a car here 6 months ago.
Was generally a good experience.
Recently called the dealership about some recall I heard about, in the news.
I had some problem with the person answering the phone.
I was a little miffed. Registered a complaint with the manager.
They called me back next day. Apparently, they reviewed the tape also.
They went the extra distance to take care of the issue AND bent over backwards to accommodate my servicing needs.
That surprised me because I expected the dealer to shrug their shoulders and say "things happen".
But these guys surprised me very pleasantly.
Got to say, my faith is restored - there are good people and decent dealers!