I Love my new 2016 MX5!! - Lisa Marie Scott
Michael Yums helped me from beginning to end with the purchase of my new MX5. He and all the staff at Putnam Burlingame were helpful, efficient and fast. I know I can call him with any further questions i may have. Having had such a good experience, I would definitely tell my friends to shop there!
Top Reviewed Specialists At This Dealership
Great service. - Bev Hall
All in all it was an easy experience buying a new car from Concord Mazda. There was no high pressure salesmanship, just friendly sales people who answered my questions. Everyone was great.
Excellent Post Sales Customer Service - Linda415
Samir Childers is a true example of Customer Service. In driving through Vallejo on my way home, I spontaneously stopped at the Vallejo Mazda dealer to get some advice in using my Mazda CX-5 Navigation System. It's not exactly a user friendly Navigation System - but Samir Childers dropped everything he was doing to help me. THANK YOU!!
When my new Mazda needs service - I'm going to to Team Superstore in Vallejo.
It was fast and smooth processing - gulshanshukla
It got my Jeep Wrangler within 4 hours of visiting dealer.Sales person was friendly and knowledgeable. I will recommend this dealer to others. Thank you.
Got in and out fast with the car I wanted - Shares
I am very happy with my experience at Oak Tree Mazda. I was able to negotiate the deal over email them provide all my info over the phone so I was at the dealer signing the paperwork for no more than an hour. Oak Tree had the best selection and I have the car I wanted! Only negative thing is there were no donuts in the lounge :)-
Great customer satisfaction - Japanese Surfer
Capitol Mazda has lots of inventory. So, you can see full range of each car including model, color, 2WD/AWD, and etc. I had services by Victor Bradley to buy 2017 CX-5. He is a really kind person and gives explanation not only merit /positive points but also demerit / negative points. So, even though I'm not an native speaker, he gave me lots of suggestion and patience until I caught the meaning well. I could get a great car with sufficient price with smooth transaction. I think it is a good store if people want to buy Mazda car.
Worst Nightmare! - Thema Tillman
This VW has the worst customer service I have ever experienced. We got some work done on our car at Marina Auto Body from the end of September 2017 to the end of October 2017 (I will also be reviewing them as well) due to an accident. There were a few things Marina couldn't do, so they sent our car to Royal to replace headliner and reprogrammed the EPC, driver assistance, etc. Johnson, our mechanic at Marina, emailed me saying that Fernando, a former mechanic at Royal, did not fix anything, and instead, him and his guys tore the new headliner that Johnson had just put on our car. They also did not replace two of the handles, and on top of that, double charged us for them. We tried to get in contact with Fernando for a month, but because he had a family emergency, the front desk staff at Royal VW said there was nothing they could do. One of the guys at the front desk even tried to convince us that the damage to the headliner happened at Marina and not Royal. WORST CUSTOMER SERVICE MOMENT #1. After Fernando came back to work, we were told to come in to get the car assessed. This was a month ago. We met the manager or the guy in charge, Jason Brown, and he calmly talked us through the situation and said they would fix everything and to stay in contact with him personally. He said he would give us a call when the headliner came in. This was 3-4 weeks ago. WORST CUSTOMER SERVICE MOMENT #2. Since then, we've called Jason Brown and left him several messages, which I'm sure he was not checked. We have not received any calls back. I will be going there Monday morning to finally deal with the damaged they've caused to my car. I'm disappointed to say my car came from this location. The people working here are slow, inattentive, they never return calls, they always try to deflect the blame and never want to take responsibility for things they've done. I never want to deal with this location ever again after this is resolved.
UPDATE: Since November 2017, I have had to take my GTI back to Royal THREE TIMES because of the headliner. In November, the headliner was too short on the driver's side and it was supposed to be a brand new one from the parts factory. In December, I brought it back to try again. This time, Jason Brown claimed it was a defect on VW's part, and that I would not have to pay for this at all. They did not have any loaners, but said I would be reimbursed if I went to Enterprise. A week later, same problem. The headliner was too short, sticking out on the edge and very visible. So, I had to bring the car back in January. They attempted to replace the headliner a THIRD time, AND THE SAME PROBLEM STILL PERSISTS. The headliner that is now in my GTI is also still too short, and you can see the edge of the cloth sticking out. On top of that, I have not received the reimbursement I was promised back in December, almost 2 MONTHS ago now. Unfortunately, I will be moving to LA this week and will have to carry over this problem there. I just hope that VW takes accountability for this defective part and properly replace it. If not, I will continue to write reviews and emails about this until it is rectified.
Sold me a Lemon for Xmas! - edgar1313
Bought a CX5 in Dec 2017, it has been at the shop for over a month. Couple of issues with it, information center (infotainment) freezes, paint in roof has "water spots" in several areas, and wind shear sound coming from sun roof at around 25mph.
1. Infotainment issue - it freezes when changing from fm/am/BT/ to navigation, or any other setting. Took it to the dealer twice, before they could replicate the issue (though I provided video recording of it and also I arrive at dealer with issue one time). It has been at the dealer for over a month with this issue, they say they had to order a Bose amp because it may be overloaded and freezes. Though, something so simple, it could not be replicated by techs or even quality checks before delivery of vehicle???
2. Water spots in roof - need paint (A NEW CAR)!!!!
3. Wind shear sound in sun roof - again...quality check not performed???
Needless to say, this is my first and last Mazda, horrible quality, techs do not know how to proper analyze/detect issues. Though, in a positive note, sales personnel did very well in exactly pointing out a vehicle for us, though it had to be our luck to be a LEMON!!!
At least, the loaner dealer has provided is a nice ride, all electronics working, no issues, CX9!
Try contacting General Manager, he does not return calls, though I have to say, Mazda Customer Experience has been updating me at least once a week, so I got to know them well, so does the Service advisor.
overwhelm and upsell service center - miataguy
Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the car's safety if we didnt do what advisor was recommending. Advisor said that we'd have to pay for a more expensive service to get a certified mechanic. They quoted over $300 and advisor said injector cleaner, "cleaning the crankcase" and siphoning the fuel tank to clean the fuel filter were needed... What a joke. Nearby Mazda dealer quoted us less than $100 for their service package (oil/filter change, tire rotation, fluid top-off and full inspection). Car is a 2017 with less than 10k miles. Will not be back.
Very High pressure. Marcus, the dealer was OK, but the... - Maxxxpowers
Very High pressure. Marcus, the dealer was OK, but the sales manager(I don't recall her name) was very rude and condescending. The sales manager kept coming over and interjecting. She would say things like, "Well I think the safety of your child is worth $1 a day." When I told her the car I was looking at was 30 more a month than the Nissan we were looking at across the street. And when i repeatedly told her I did not like the color of the car or the light interior in the car she was showing me, she wouldn't show me other colors it came in and just kept insisting that this was the only one we could get and we had to buy it today. She made it very clear that it was more important for her to close a deal today than it was for me to get the car I wanted. I ended up across the street buying a Nissan. The gas mileage isn't as great, but I got a better deal and didn't have to deal with her again.
Good management and Service folks - Vasu N
I bought a car here 6 months ago.
Was generally a good experience.
Recently called the dealership about some recall I heard about, in the news.
I had some problem with the person answering the phone.
I was a little miffed. Registered a complaint with the manager.
They called me back next day. Apparently, they reviewed the tape also.
They went the extra distance to take care of the issue AND bent over backwards to accommodate my servicing needs.
That surprised me because I expected the dealer to shrug their shoulders and say "things happen".
But these guys surprised me very pleasantly.
Got to say, my faith is restored - there are good people and decent dealers!