Great service. - Bev Hall
All in all it was an easy experience buying a new car from Concord Mazda. There was no high pressure salesmanship, just friendly sales people who answered my questions. Everyone was great.
Putnam jeep - Brian k
Worked with Scot Eichenbaum to buy a new
Jeep. Leg work was done via phone and e mail
So minimized my time in the showroom.
Scot was fine and would recommend
Awesome Experience! - Mayne@81
Great service. Gary from sales made made it really easy purchasing a new car. He was very informative and kind. He was very detailed about the car and its features. Overall very helpful. He even offered us snacks.
Best car buying experience - MITDAD
Had to pick up a car for my daughter who was moving from Virginia. Looked around and attempted to make a fair deal in Vacaville but they wouldn’t even try called over to Team Mazda spoke to Rocco Marconni who located the right car we drove over made an offer and we worked a deal in about two minutes was in and out in about an hour one of the best car buying experiences ever!! As a dad I know I can trust Rocco to make sure my daughter will be taken care of whenever she needs service a very honest and overall positive guy!
Great Service - HD
Fast service, friendly staff. always appreciate the complimentary car wash! Prices are very competitive too compared to other dealerships in the peninsula. Highly recommend this place.
great people - Mazdaman2015
I started dealing with them about 7 years ago. The level of service I have received over the last 5 cars I've bought has been great. Also a great place to work. The team is wonderful, the produce is awesome and it is always a pleasure.
Great customer satisfaction - Japanese Surfer
Capitol Mazda has lots of inventory. So, you can see full range of each car including model, color, 2WD/AWD, and etc. I had services by Victor Bradley to buy 2017 CX-5. He is a really kind person and gives explanation not only merit /positive points but also demerit / negative points. So, even though I'm not an native speaker, he gave me lots of suggestion and patience until I caught the meaning well. I could get a great car with sufficient price with smooth transaction. I think it is a good store if people want to buy Mazda car.
Service Department - Nick
Ben our service rep was amazing.
We had a very elusive check engine light problem. Our car, a 3 hatchback, was running fine but the check engine light was on even after replacing a part.
Ben stayed with solving the problem to the point of even driving the car himself over a weekend. After many hours and much head scratching -- problem solved. Our Mazda is running great and now no Check Engine Light!
We also were helped by Mark the Service Mgr. He was also very responsive and assured us the problem would be corrected.
The service department is great.
I would highly recommend them for there skill and personal touch.
Worst Nightmare! - Thema Tillman
This VW has the worst customer service I have ever experienced. We got some work done on our car at Marina Auto Body from the end of September 2017 to the end of October 2017 (I will also be reviewing them as well) due to an accident. There were a few things Marina couldn't do, so they sent our car to Royal to replace headliner and reprogrammed the EPC, driver assistance, etc. Johnson, our mechanic at Marina, emailed me saying that Fernando, a former mechanic at Royal, did not fix anything, and instead, him and his guys tore the new headliner that Johnson had just put on our car. They also did not replace two of the handles, and on top of that, double charged us for them. We tried to get in contact with Fernando for a month, but because he had a family emergency, the front desk staff at Royal VW said there was nothing they could do. One of the guys at the front desk even tried to convince us that the damage to the headliner happened at Marina and not Royal. WORST CUSTOMER SERVICE MOMENT #1. After Fernando came back to work, we were told to come in to get the car assessed. This was a month ago. We met the manager or the guy in charge, Jason Brown, and he calmly talked us through the situation and said they would fix everything and to stay in contact with him personally. He said he would give us a call when the headliner came in. This was 3-4 weeks ago. WORST CUSTOMER SERVICE MOMENT #2. Since then, we've called Jason Brown and left him several messages, which I'm sure he was not checked. We have not received any calls back. I will be going there Monday morning to finally deal with the damaged they've caused to my car. I'm disappointed to say my car came from this location. The people working here are slow, inattentive, they never return calls, they always try to deflect the blame and never want to take responsibility for things they've done. I never want to deal with this location ever again after this is resolved.
UPDATE: Since November 2017, I have had to take my GTI back to Royal THREE TIMES because of the headliner. In November, the headliner was too short on the driver's side and it was supposed to be a brand new one from the parts factory. In December, I brought it back to try again. This time, Jason Brown claimed it was a defect on VW's part, and that I would not have to pay for this at all. They did not have any loaners, but said I would be reimbursed if I went to Enterprise. A week later, same problem. The headliner was too short, sticking out on the edge and very visible. So, I had to bring the car back in January. They attempted to replace the headliner a THIRD time, AND THE SAME PROBLEM STILL PERSISTS. The headliner that is now in my GTI is also still too short, and you can see the edge of the cloth sticking out. On top of that, I have not received the reimbursement I was promised back in December, almost 2 MONTHS ago now. Unfortunately, I will be moving to LA this week and will have to carry over this problem there. I just hope that VW takes accountability for this defective part and properly replace it. If not, I will continue to write reviews and emails about this until it is rectified.
overwhelm and upsell service center - miataguy
Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the car's safety if we didnt do what advisor was recommending. Advisor said that we'd have to pay for a more expensive service to get a certified mechanic. They quoted over $300 and advisor said injector cleaner, "cleaning the crankcase" and siphoning the fuel tank to clean the fuel filter were needed... What a joke. Nearby Mazda dealer quoted us less than $100 for their service package (oil/filter change, tire rotation, fluid top-off and full inspection). Car is a 2017 with less than 10k miles. Will not be back.
Terrible Sales Experience at Hansel Mazda - Bait and Switch - Brett C
I can't speak poorly enough of this dealership's unethical and unprofessional business practices. On March 20 at the end of the day, I received an email from my salesperson - Carol Halverson - stating that her Sales Manager had approved the purchase price for a 2018 Mazda CX-5. I quickly responded back that I accepted the deal and would call the next day to leave a deposit. When I called on March 21, Carol told me that the deal was off because someone else was interested in the same vehicle - mind you that the other person had yet to agree to a price like I had and they wanted to allow that person an opportunity to purchase the same vehicle I already agreed to buy. I was beyond shocked at this appalling and unprofessional behavior and was sure that a manager would rectify the situation. Unfortunately, Carol's manager - Leandra Aparicio - was even worse. Not only did she not apologize for the behavior, but she explained it away by saying that this type of activity happens all the time! Hmm, you mean to tell me that you agree to sell a vehicle, then tell the customer no because you want to try to get more money from someone else? I will never do business with anyone affiliated with the Hansel Auto Dealership network.