Great service. - Bev Hall
All in all it was an easy experience buying a new car from Concord Mazda. There was no high pressure salesmanship, just friendly sales people who answered my questions. Everyone was great.
Scot Eichenbaum is the bomb! - Paul V
Scot Eichenbaum is a great and trusted resource! I trust him without reservation and he made the shopping experience fun and painless.
Go see Scot.
Best car buying experience - MITDAD
Had to pick up a car for my daughter who was moving from Virginia. Looked around and attempted to make a fair deal in Vacaville but they wouldn’t even try called over to Team Mazda spoke to Rocco Marconni who located the right car we drove over made an offer and we worked a deal in about two minutes was in and out in about an hour one of the best car buying experiences ever!! As a dad I know I can trust Rocco to make sure my daughter will be taken care of whenever she needs service a very honest and overall positive guy!
Great Service - HD
Fast service, friendly staff. always appreciate the complimentary car wash! Prices are very competitive too compared to other dealerships in the peninsula. Highly recommend this place.
Won't give out any info until you're in person - jobbink
I chose Putnam because they had a good reputation on google. I live 30 miles from them, but chose them over the one that is 3 blocks from my house specifically because I wanted a good purchasing experience. However, as soon as I started dealing with their internet manager Gary I got the same old runaround -- he wouldn't give me a quote that actually detailed what the dealer is selling the car for, only a vague monthly payment. Not a dealership that values transparency or customer experience, and not a dealership that is prepared for dealing with customers in a digital environment. Do not recommend.
Great customer satisfaction - Japanese Surfer
Capitol Mazda has lots of inventory. So, you can see full range of each car including model, color, 2WD/AWD, and etc. I had services by Victor Bradley to buy 2017 CX-5. He is a really kind person and gives explanation not only merit /positive points but also demerit / negative points. So, even though I'm not an native speaker, he gave me lots of suggestion and patience until I caught the meaning well. I could get a great car with sufficient price with smooth transaction. I think it is a good store if people want to buy Mazda car.
Horrible Purchase Expierence - numsweet3
I have been an Oak Tree service customer for 6 years. This October (2018) they sold me a car with a safety liabilities and because I was past my 3 day cancellation contract, I had to trade-in the car owing more than what it’s worth. DGDG prides itself on having 100% customer satisfaction to 100% of our customers—100% of the time. And their infamous slogan (Be Happy). I’m not happy, I feel deceived and now I have to pay for a car, that was sold under false pretense. This is how they have treated someone who has been a loyal customer for 6 years. After this lease I will not buy/lease or have a vehicle serviced with them. They are horrible people and cannot be trusted.
Great Service Dept - cptpicard
I bring my Audi here that I also bought from these guys last year. I deal Eric and he is a pleasure to deal with in Service. I have done a few maintenance items with them and they also solved an electrical problem. All of the work promised was performed on time and as expected. Typically, I bring my car in and they sit in the lounge, WiFi is good, plenty of amenities.
2014 CX9 Alternator Fail - Soleiles
Actually was quite satisfied with the Mazda we purchased in 2015 from Dublin Mazda until 2 weeks ago. Brought the CX9 in for service because the check battery light would intermittently go on on off over the span of two weeks after the battery was replaced. Failed alternator? They couldn't tell me for sure because they couldn't duplicate the light during service. Gave me an estimate for 1300 bucks to replace alternator on a car that has less than 32k miles. Alternators should go at LEAST 75-100k and this is a faulty Mazda part! So, I declined to have the faulty part replaced with that milage and price and took to my local mechanic that diagnosed the same issue. Put a call into Mazda Corporate to get the cost covered. Wrote an email to the GM Dave and Service Manager Mark. Never even got a response or call from either one of them. I guess I didnt service my car there enough to warrant any attention living 30 miles away so Mazda denied the claim saying that I was out of the 3 year warranty but I did have less milage than the 36000k milage warranty. Sorry, you're screwed! Pony up! Hoping Mazda would make it right with their customer who spent 35k on a car at their dealership. Was I mistaken. There is no customer service or human decency in the car business. Only the bottom line. I will make it my life long goal to tell people I know to run from purchasing a car from Dublin Mazda or any Mazda for that matter.
The two stars is for Kristy in the service department for waving my ridiculous $189 diagnostic fee and for being a decent human being knowing that I got seriously screwed in this situation.
overwhelm and upsell service center - miataguy
Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the car's safety if we didnt do what advisor was recommending. Advisor said that we'd have to pay for a more expensive service to get a certified mechanic. They quoted over $300 and advisor said injector cleaner, "cleaning the crankcase" and siphoning the fuel tank to clean the fuel filter were needed... What a joke. Nearby Mazda dealer quoted us less than $100 for their service package (oil/filter change, tire rotation, fluid top-off and full inspection). Car is a 2017 with less than 10k miles. Will not be back.
Sloppy, careless service - kwmazada
Hansel did repair the damage to my vehicle from driving over something on the freeway, however, when I got it back it reeked of gasoline. It was so bad I took it to my local dealer (San Luis Obispo) and they wouldn't release it to me until they had thoroughly checked to make sure there wasn't an actual leak. They finally figured out someone had gotten in the driver's seat and saturated it with gasoline, most like from their clothes or rags they sat on. Tyler, the service advisor, said the smell would eventually go away so obviously they knew about it. My question is why didn't they clean the seat?? Beware using them because you may not get your vehicle back in the same condition you left it. Their shop must be really dirty and messy if their clothes are that stinky. Makes you wonder what's going on in their brains if they work with that smell all day.