Great experience! - Five Star Happy
Charles was a pleasure to work with - helpful, friendly, efficient, knowledgeable and even went out of his way to research a specialty car for potential trade-in. Brenda was also fabulous - explained all the coverage options quickly and thoroughly. Then, right when I was about the make an appointment to schedule service, the service team called me. I love the car and had a fabulous experience end to end!
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Great Service - LuvmyBMW
A week after purchasing, the on board computer notified us of a problem. The Service Department was very conscientious and willingly continued working until the solution was found.
Nightmare customer service - AmyMB
Purchased the extended warranty from BMW Bellevue about 4 years ago and were offered a free 7 year appearance and leather protection plan. Went there for the regular cleaning service yesterday and were told that it’s not free anymore even though we are supposed to have that service for free for 7 years?! Asking about the leather protection plan the advisor said he has never heard of it?!! So we tried to reach the finance manager who sold us the plan Erica Olson but it’s Jerry now and you can NEVER reach him because no matter how many times you call he never picks up his phone. And probably doesn’t check his voicemail either. Got transferred every time to the advisor and finance manager except none of them ever get back to us. We do have the original invoice with the signature and date with us so I guess we will have to show up in person to prove to BMW Bellevue that look we didn’t lie to you here you go?! And isn’t this supposed to be stored in your system?! We are currently shopping for a new car but NO we wouldn’t consider BMW again after this confusing and insulting event!