Great Buying Experience! - RiRi34
I purchase a new vehicle approximately every 18-24 months and have been doing so for the past 28 years. My experience at BMW Northwest was, by far, my best experience. From the moment I was greeted at the door til I drove away in my new X3, I was treated with respect and felt like my business was greatly valued. My salesman, Kevin Lambert, was very knowledgeable and a pleasure to work with. I look forward to doing business with BMW Northwest again and again.
Excellent service and professionalism - Ruthy Ross
BMW Seattle is one of the best BMW dealerships I've encountered. They are professional, take their time explaining details to you and never do they pressure you to close the deal. I highly recommend people from the Eastside (especially) making the drive across the I-90. You won't be disappointed.
Stanley Ng is professional, attentive, fun and knowledgeable. This was my second purchase from Stanley and I will continue to buy BMW's from him and have referred friends as well. He takes his time explaining the features of your car and goes to bat for you when negotiating the deal.
Top Reviewed Specialists At This Dealership
Internet and Portfolio Sales
Ridiculous - Fastenough
I speak as someone who happens to have three BMW in the family garage (no old clunkers here, we have a 2011 335i, a 2013 M3 and a 2014 F800gs) two of which are out of warranty; I am not a “huge fan of BMW”, it just worked out that way. Our family tends to buy the best car available; sometimes we buy used sometimes we buy new.
I am amazed by the customer service at auto nation BMW in Bellevue; somehow they always seem to find some mysterious misunderstanding that pops up.
Today, after spending MY ENTIRE DAY AT THE DEALER my M3 had the wrong tires put on despite me asking for the tires several times on the emails to the dealer (I have email records)...
My request(s) to have the takata airbag recall (hello... national recall??!!) was ignored for years... (to be exact since 2011, the car was bought new there) until I involved BMW north America and Washington state attorney general and the IIHG (insurance institute of higway safety)...
Not to mention... on thanksgiving my car was dropped off for a belt service and they literally lost the car; nobody could tell me when the car would be returned or how much the repair would cost. After a week I had to Threat them and tell them I needed my car back and some info on the repair. This dealer doesn’t like to communicate; the repair was $2200 which is ok if the customer service and the actual work was done properly but amazingly it was not...
It is pretty amazing to me this people are still on business.
Anyways today they managed to install he wrong tires on my M3... Why is it so hard??
I understand that mistakes happen... but I am just wondering te reason why it’s so hard to get what I want. I can assure you this is not a nonprofit...