Excellent customer service - Etse
Everyone was friendly and helpful making my purchasing experience pleasant. They answered my questions promptly and facilitated my purchase process effectively and efficiently. Great staff
the real deal - Jim
We purchased our second GX with David Easterday, who was excellent, knoweledgable, and easy to work with. There was no rush or pressure to buy. From the moment we walked in, we were treated professionally with respect, by all staff. For the past several years (since our first purchase) we have expereienced the same level customer care on the service side. We would not hesitate to purchase another vehicle from Mr. Easterday and this dealership. We rate our experience with David a "12".
Predatory from the moment I walked in. - ba16
I went here tonight to look for a used hybrid and had a 2017 Toyota Tacoma TRD Offroad with ALL available options to trade in worth considerably more than what I was looking to buy.
I was greeted by Taven Erpenbach and told him what I wanted. After trying to convince me to buy a new vehicle instead, I politely declined and restated my purpose for buying a used hybrid, being that I wanted it for high mileage driving for work.
He finally decided to go over to the computer and look up all their hybrids in the used section. After claiming they had two Toyota Camry hybrids, I spent another 30 min or so just waiting for them to get it so I could look at it and test drive it. After much waiting, instead I was surprised to see a Lexus pull up. Not what I wanted or asked for. Soon as I got in, I could tell it was too small and told him no. So then another 20-30 min goes by and we're still waiting for one of the Camry's to be pulled up front.
After like an hour combined of waiting for cars, I finally get to test drive one Camry, which is a 3 year old 2015 model they had listed for 23k. It was just ok and pretty bare bones. Didn't come with all the premium features I already had in my Tacoma and prior cars, yet I was still willing to purchase it because I just need something more efficient on gas. After the test drive, I asked about the 2018 Camry he said they had, yet magically it was not for sale anymore despite being listed on multiple websites. He made up a story about how it was involved in some other trade with another Toyota dealership and they had to get permission yet supposedly they were declined and not allowed to sell it while I was test driving the 2015 Camry instead.
Prior to going in here, I researched all the values for everything. My Tacoma is worth about 34-35k on KBB. Their car was worth way less on KBB and was overpriced being listed at 23k. Why? Because they claim they put new tires on for $1495 and another $999 for "permaplate" which is a chemical they put on the window to repel rain and supposedly rock chips. I never asked for these, and this was done prior, but they are trying to add on a total of $2495 to the price for bogus items.
Now comes the part where Taven and his manager Andy Bui decide that I must be the worlds dumbest idiot and tried to dishonestly rip me off on both the price of their car and my Tacoma I was wanting to trade. They printed out a false KBB quote for my Tacoma. They didn't include everything that it's equipped with, yet they came back with an offer of $29,500 and kept their $23k price on their Camry. So apparently they thought I was stupid enough to take a $14k loss on what I originally paid for it new (about 44k after taxes and extended warranty), to end up with their 3 year old car with more miles on it than my Tacoma has while they refused to budge on the price of their vehicle. I would have only gotten a check back for $1,700 as that was the difference if I had used their numbers. Taven made up a story about how there is no room to budge on the price of this car, yet it's been actively listed for several months online.
I explained the high value of Tacomas and pointed out that dealers are selling less equipped models of the same year as mine, for between $38k-$40k. I asked for 34k which would have left them plenty of room to bump up the price for resale, considering it has EVERY option available and there are NONE on the market that have all the options mine does.
Taven goes back to tell Andy what's up and eventually Andy comes outside to "meet me and say hi". He came with more false printouts of pricing that again didn't include all the options I had on my truck and tried to tell me my truck is only worth $29,500 but was willing to go to $30,500 yet still refused to lower the price of his 3+ year old used car. I again pointed out all the prices I had looked up earlier in the day and couldn't understand why he's trying to tell me he can only sell my truck for $34k-$35k yet other 2017 models similarly to mine are selling at dealers for $39k. Starting to see the BS spewing from this guy?
After I got home and looked further at the paperwork, I noticed all the shenanigans they were trying to play by leaving out key items from their KBB print out. I also then understood why I was never allowed to hold and look at the print out while I was at the dealer. Not to mention after inspecting my car, they kept the keys the entire time and even kept them after I refused anymore negotiations and just wanted to leave.
Not sure who hired these two kids, but if you're going to hire blatant liars, make sure they aren't dealing with adults that can smell their BS a mile away.
I will NEVER return to this dealer for ANYTHING, no matter what kind of deal they have. Business is permanently lost after the charade they put on.
I would highly recommend that you steer clear of this dealership. I've bought several cars over the years and never have I experienced lies like I did here.