Great Experience - MJK
I just wanted to write a quick review about what a lovely experience I had in the Service Department. Everyone was fast and friendly and I drove away in a clean, vacuumed vehicle. To top it all off, my punch card was full so it was FREE!
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Stress free buying experience - Milt
Very friendly and helpful. I felt like I was being treated fairly and with honestly.
They make the whole buying experience very stress free and , dare I say, even enjoyable.
Grea Buying Experience - RickW
Great Buying Experience! Helmut was awesome to deal with and there was no stress. In and out in 1 hour. I would recommend this dealership to anyone.
Not helpful at all. - Dontwastemytime
Having done business here for some time, mostly for maintenance thru the quick lane service center. Evidently a new manager thinks moving from first come first served to appointment only without notifying his customers is good service.. as that is the case , I won’t be back and will council anyone I know with ford vehicles that they should find another dealer in the area.
Professional satisfaction - Stegeda
My 2002 Explorer is having issues as it's 200K+ on miles. The staff here helped me prioritize my truck's issues and now I have a game plan to keep my pony moving. Knowledgable and courteous staff.
Excellent Service - Krissybrian930
Great experience! Everyone we came into contact with was very friendly and helpful. Mark made our buying experience very pleasurable! Will definitely recommend to our family and friends.
Great Experience - Stone3sa
I have had 2 Mazda's and loved them both, but my car was having issues and needed a lot of work. The shop manager and mechanics were great about working with me and being sensitive to the prices for repairs. But I decided I didn't want to put more money into it. I really wanted a pickup and Mazda does not make one (in US market). But this location had a used pickup that looked great and I wanted to drive it. The owner had it off site on Friday night of Labor Day weekend. I made an appointment to see it next day on Saturday. Someone from the location drove out past Yelm to pick up a used vehicle and bring it in so I could drive it. I loved it. This location had done all of the maintenance on my trade in, so knew all the issues it had. Regardless of that they gave me more for trade in value than I expected (I had checked KBB what's my trade in worth). And I got a great deal on the pick up to boot. Jerald was great to work with, zero pressure to buy, even though they had gone out of their way to get it for me. Elizabeth was fast and efficient once we got to finance. Thank you!
Excellent experience except on bad apple! - SemperFi
-Service Department is five stars, Josh (Service Manager) and Kyle H., are awesome to work with. I have a 2000 Ford F350 7.3L and Kyle is the ONLY mechanic I will let work on my truck.
-Sales: I would rate as four stars. Yiwen "George" Li was a wonderful salesman, he and David made the transaction as smooth as a sales experience could go. The General Manager was professional and stepped in to help complete the transaction on a Certified Pre-Owned F150.
-Finance: The rating scale does not go low enough to rate Jim in finance. A zero would be providing a complete disservice to the number zero. First he was the most pushy person I have ever met. He does not understand when a customer says, "no thank you", that it should be his cue to MOVE ON. He was rude, condescending, disrespectful, and unprofessional. After telling him no thank you and no several times when he was offering the extended maintenance plan, I was forced to walk out of his office and get the GM. We have secured 1.9% financing vice the 3.9% that he offered as his "best deal". If you are purchasing a vehicle from Bellevue AutoNation, you are highly encouraged to find your own financing. Do not fall prey to his attempted strong arm tactics!!!!!!
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.
After going to many other dealerships I felt like I was... - lyonsroar131
After going to many other dealerships I felt like I was kind of being pressured to buy a car. Not here. Everyone here was really nice and respectable. They were willing to work with me and be patient.They listened to my needs and laid out all my options for me. Patrick was more like a close friend vice a salesman. I will without a doubt return here to buy my next car.