13TH NEW CAR BOUGHT FROM THE KORUM FAMILY SINCE EARLY 1970'S - STIFFLER
Very Professional and they treat you like family. John Hall, Jeff Beaty, Frank Potis, and Mike Zolman worked as a team in a well organized fashion to find and complete my purchase of a special vehicle...a 2018 Mustang GT Premium Convertible...my 9th Mustang in 52 years. I actually look forward to bringing my Ford vehicles back for service as the process is fast and well done, plus I get to spend a few minutes visiting. I cannot fail to give a shout out to Jerry Korum as this establishment and everyone in it work hard for the customers which is a tribute to Jerry's vision. You look around and you see successful professional employees, and that starts with Tyler who at 19 is a very informed and already an asset. I am making a list of questions to get back with Mike Zolman as we enjoy a cup of coffee. I also am very impressed with the enthusiasm of Jeff Beaty as he prepared the showroom display of my yellow Thunderbird trade-in. The polite receptionist and the ladies upstairs in the office all contribute to the warm experience. I want to wish John Hall much success as he takes over operation of the business, which makes me wonder...how did Jerry Korum manage to do this for so many years. Thank you all, Dennis Stiffler
Top Reviewed Specialists At This Dealership
Practically Painless - Another Sign In, No Thanks
When my 20-yo Ford van finally gave out I chose Harris thanks in part to a wonderful experience I had with their service department years ago. Since my only vehicle (the van) was not reliable for a trip off Whidbey Island, the salesman picked me up in Mukilteo and the trip back to the dealership was my test drive. My new vehicle was new to the salesman and he wasn't able to answer some questions, but willingly found the answers back at the dealership. (I recommend sale people have test drives themselves on new models before going out with a customer.) As expected, I paid more than I'd hoped (probably didn't read the text on the web site carefully enough), but since it was expected... All in all not the terrible experience buying a new car can be.
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Great buying experience - moms car
I HATE trying to buy a car, but our salesman, James Triggs, made the whole experience easy and found me a GREAT car The whole process was stress free and I LOVE my "new" car-Thank you!!!
Great Buying Expetience - Benzgal
I went to Price Ford Lincoln to look for a used Ford Escape Titanium. Just having moved here from Las Vegas 3 months ago, I was used to being accosted by numerous sales people as soon as I set foot on a car lot. This was quite a different experience. I was looking st a car on the lot when a salesman named Tim came over and asked if I needed some help. I told him I was interested in buying a used Escape and he replied that he had one I could look at. I really expected pressure to buy a new vehicle but there was none. He brought the car up, I looked at it and said I would think about it. He said he had another car I might be interested in at which point he brought up a Mercedes GLK. After driving both cars I was sold on the Mercedes. I told him I would think about it and let him no tomorrow. I expected to be pressured into making a decision but again there was no pressure. I called later that day with several questions all of which he answered. I went up the next day and bought the Mercedes and the whole process including financing took about an hour. It was the easiest car buying experience I’ve had. Everyone was friendly, professional and efficient. I would definitely recommend Price Ford Lincoln and Tim Zimmer to anyone looking to purchase a vehicle.
Great Experience - MJK
I just wanted to write a quick review about what a lovely experience I had in the Service Department. Everyone was fast and friendly and I drove away in a clean, vacuumed vehicle. To top it all off, my punch card was full so it was FREE!
F150 XLT Super Crew - Ken
I was impressed with the selection of Super Crews available at Bowen Scarff. I worked with Ron Olson and told him what options I was looking for. It was freezing cold with high winds that day. He searched several vehicles to ensure the options I was looking for were available. He found some different color choices and I was able to select exactly what I was looking for. The purchase was friendly and painless.
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Grand Touring was a Grand experience - KalamaHawk
Met with salesman Tom Helms and he was very helpful. Plenty of inventory to choose from. Purchased a 2018 Mazda 3 Grand Touring sedan with the preferred equipment package. What a car. Thank you Tom and staff.
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.
STAY AWAY!!! - Steve Ruhl
DO NOT GO NEAR THIS DEALERSHIP!! THEY ARE THE WORST AT TAKING CARE OF THE CUSTOMER! SALES CAN'T COMMUNICATE WITH THE SERVICE DEPT. AND THE SERVICE DEPT. CAN'T COMMUNICATE WITH THE SALES DEPT. THEY WON'T GO THE EXTRA MILE. THEY WILL TELL YOU WHAT YOU WANT TO HEAR JUST TO GET YOU IN THE DOOR. ONCE AGAIN, STAY AWAY!!!!