It Went Better Than Expected! - Spano1
Tough Question, Good(4) Stars VS Excellent(5) Stars? I went with 4 Stars for the dealership BUT I feel the descriptor Good is not fair, 4 should be the word Great cause that is how I felt about the dealership and the overall experience. In my opinion there is a difference between Great and Excellent and Excellent to me is Perfection, didn’t quite get there this time.
My experience started out meeting Abigail Strick on the used lot because I was looking at a used F150. She was professional and personable. I had done my research on several things and when I asked Abigail about some of these items she knew some of them, but others she did not. Rather than trying to snow through it she would solicate help and get the answer. Eventually she knew I would be better off getting a New F150 vs Used that is when I was transferred over to Mike Zolman. I was not totally on board with this move, but understood it was the right thing from a Knowledgeable standpoint. Abigail Did Great With Me and I trust the dealership took care of her financially for what I purchased.
The hand off to Mike was smooth and he too was personable, professional, and above all else Knowledgeable for what I was looking for. He spent the amount of time that I required to research what I was truly after. He located the vehicle in Idaho, and we decided to go with it, well while we were signing the paperwork he literally stumbled upon nearly the same vehicle on the lot but just hadn’t been checked in. Rather than just letting things roll, he interrupted the signing process and encouraged us to go look at it. Ron (Finance Expert) rolled with the interruption. Mike showed the truck and it truly was the better option for us. It was nearing their closing time and rather than redoing all the paperwork Mike and Ron decided it would be ok for us to come back the next day to finish things up. Which I found very good cause there again they weren’t pushy to “Get The Sale”. It ended up being two days later cause the detail dept was backed up and they didn’t want to rush the delivery. The delivery was smooth and the support that Mike has continued to give after the sale has been spot on with various questions from me. My rating of Mike is 5 Stars!
We went with the Total Wrap Lifetime warranty, I do have my reservations about how it will truly work as advertised, but I hope I won’t have to use it for years to come.
When it came to pricing out the vehicle I do have to admit I went in on X-Plan pricing privilege which made it very smooth, it almost made me want to go back and not offer that up in the beginning just to see how the True Negotiationing process would have gone Our finance rep was Ron George and he too was professional and personable!
In closing, everyone we met and dealt with at the dealership were professional and personable! This experience put trust back into my vehicle buying experience! Thank You Korum!
Top Reviewed Specialists At This Dealership
Out Standing - The Edge
I gave the rating a 5 star because of the unpressured atmosphere I came in to see about getting into something a little more up dated not that my 2014 EDGE is out dated but just was looking to see what was on the lot long story short waked away with a 2015 LINCOLN MKT since we are return customers we were treated like we were old friends
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Great buying experience - moms car
I HATE trying to buy a car, but our salesman, James Triggs, made the whole experience easy and found me a GREAT car The whole process was stress free and I LOVE my "new" car-Thank you!!!
Great Buying Expetience - Benzgal
I went to Price Ford Lincoln to look for a used Ford Escape Titanium. Just having moved here from Las Vegas 3 months ago, I was used to being accosted by numerous sales people as soon as I set foot on a car lot. This was quite a different experience. I was looking st a car on the lot when a salesman named Tim came over and asked if I needed some help. I told him I was interested in buying a used Escape and he replied that he had one I could look at. I really expected pressure to buy a new vehicle but there was none. He brought the car up, I looked at it and said I would think about it. He said he had another car I might be interested in at which point he brought up a Mercedes GLK. After driving both cars I was sold on the Mercedes. I told him I would think about it and let him no tomorrow. I expected to be pressured into making a decision but again there was no pressure. I called later that day with several questions all of which he answered. I went up the next day and bought the Mercedes and the whole process including financing took about an hour. It was the easiest car buying experience I’ve had. Everyone was friendly, professional and efficient. I would definitely recommend Price Ford Lincoln and Tim Zimmer to anyone looking to purchase a vehicle.
Loving my f150 - Thanks Scotty and Company - DWS
Nothing but good things to say here. It was all good from start to finish. The guy I dealt with was helpful and responsive to all my questions. My one small issue post-purchase was addressed quickly and perfectly.
Thanks much. Look forward to years of great service DWS
Awesome, honest with integrity car dealership - Kandsteve
Tom Helms was a great salesman. He did not pressure us and was honest in all transactions. I would defiantly refer friends to buy here.
F150 XLT Super Crew - Ken
I was impressed with the selection of Super Crews available at Bowen Scarff. I worked with Ron Olson and told him what options I was looking for. It was freezing cold with high winds that day. He searched several vehicles to ensure the options I was looking for were available. He found some different color choices and I was able to select exactly what I was looking for. The purchase was friendly and painless.
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.
STAY AWAY!!! - Steve Ruhl
DO NOT GO NEAR THIS DEALERSHIP!! THEY ARE THE WORST AT TAKING CARE OF THE CUSTOMER! SALES CAN'T COMMUNICATE WITH THE SERVICE DEPT. AND THE SERVICE DEPT. CAN'T COMMUNICATE WITH THE SALES DEPT. THEY WON'T GO THE EXTRA MILE. THEY WILL TELL YOU WHAT YOU WANT TO HEAR JUST TO GET YOU IN THE DOOR. ONCE AGAIN, STAY AWAY!!!!