hotbed for racist behavior - SamR
Mercedes-Benz might offer a superior automotive product, but it's hard to discern that by the apathetic and poor customer service skills I encountered at Mercedes Benz Of Lynnwood while conducting a fact finding mission at the location in Lynnwood, Washington.
When I explained to one of the salespeople that I'm here to obtain some glossy material on the new lineup, he seemed rather unconcerned, and told me that they didn't have anything that profiles the latest models.I then replied, "Well....perhaps you could provide me with multiple booklets that might cover the full spectrum." He then glanced at his desk, which overflowed with the materials I desired. After offering them to me, I almost wanted to ask, "Why didn't you just DO THAT IN THE FIRST PLACE?"
I can't say if the terrible customer service occurred because I'm a person of color, or because they automatically sized me up as someone who shouldn't/wouldn't drive a Benz.I can ONLY state that THIS dealership will receive ZERO attention from me when I choose another vehicle.
Purchasing car - BB Rodriguez
Very pleased with Mercedes of Tacoma. Angelo in sales never pressured us to finance and gave us all of our purchase options. it can be intimidating to buy a car and everyone from customer service when we walked in to sales was very customer oriented. Highly recommend them.
Alan Keith moved to Lynnwood Mercedes - MercMan
I had purchased from Alan Keith in the past. I went in to replace my car and found out he moved to Mercedes Benz of Lynnwood. You can now find him there. If you are looking for outstanding service and a great deal, find Alan in Lynnwood.
Excellent service. Knowledgeable staff - KIRSTYRN
Great service from Crystal Mervyn. She was very knowledgeable about all the cars I was interested in. So patient with my pickiness. Rick Stinardo explained my financing options clearly and got me out the door with a deal I was happy about, in quick manner.
Argumentative & disorganized - Lost Oppty
Wanted to buy a used Tesla. Sales rep couldn't verify inventory on the phone...took 45 min to call back. Meanwhile, the SMS company verified the car was still available & said I had an appt. Sakes rep left me a voicemailthat simply said car is avail. He was surprised when we arrived. He immediately claimed car was not avail. I showed him where it was.. Turns out, it apparently was in an accident- the entire rear bumper was on the ground. No ETA on fix. The VIN search on Edmund.com showed the car avail & had passed Mercedes Bellevue quality check. Rep just needed to be honest in the vmail he left me or apologetic when I arrived. He was arguing with someone whip was ready to give him money. Dealership building smelled like smoke. Their big display was not working. Staff seemed unorganized