Above and beyond - Sunshine44
Wonderful experience.....at first there were a few things about the vehicle I wanted to purchase that were not satisfactory. However they went above and beyond to fix what was wrong. Excellent service....from sales to vehicle service!!
Bait and Switch - Snoopy65
Purchased a 2018 Acura TLX Aspec, top of the line vehicle and paid $45,000.00 for the vehicle. Purchased Leta Shield plan, which I was told covered scratches, dents and dings in my paint. As well as coverage for my wheels and coverage where a seat protectant is applied every 6 months as well as gap insurance. So I came in today to show them the scratches on my hood, as I was advised to do by my salesman. So they washed it and the scratches were still there. I advised them that I purchased Leta Shield for my paint and was told by the (Dealership Manager), "sorry that doesn't cover scratches in your paint" , I then proceeded to tell him that this wasn't what I was advised when I purchased the extra warranties and was told that someone could scratch my car and it would be repaired at no cost to me for 5 years as this is what the Leta Shield Plan was for. I was also advised that because of the extra coverages that I bought that anytime my car had to be brought in for any repairs that I would be able to get a loaner vehicle at no charge to me. Well that's not the case either. They are going to try to buff the scratches out but told me it would take 2-2 1/2 hours before they could get to it. I asked for a loaner vehicle while this was being done because I start a new job Monday and have some important documents that I need to get to my new employer before Monday. So basically I have to sit here for 2- 2 1/2 hours and wait. So in my opinion all those extra warranties they pursued me to purchase was just money in their pocket and then after that you have to jump through hoops to get anything taken care. So sad when you spend that much for a vehicle, and because of the upgrades I bought I was suppose to get wheel locks for my wheels, which did not happen. BUT I can purchase some for $80.00.! Bad deal all the way around. I absolutely loved this car when I bought it, but more and more each day because of discrepancies between what actually is and what was told at time of purchase continually changes it makes me not like the car as much everyday that goes by. So sad. They say it's all about the customer ring satisfied, which isn't the case at all. It is all about getting the money in their pockets. Would never recommend this dealership or buy another vehicle from here.