BMW X5 M-Sport - 2015 BMW X5 M Sport
Brent has been my service advisor for a while now. It is a pleasure working with him when I bring my X5 in for service. He always keep me updated on the progress of my X5 as it is in service. If there is anything that I need to know about X5 he always keeps me informed. Kudos to you Mr. Anderson keep it up, thanks.
Top Reviewed Specialists At This Dealership
A TEAM THAT CARES - SaleemZaid
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Very friendly and helpful - Nedved
Even though I did not have a deal with BMW of Rockville and Maria (My friend's friend offered a great Alfa Giulia QV) , I still appreciate Maria's effort s. She is very kind, patient, and helpful. I would definitely recommend her and BMW of Rockville.
BMW Client Advisor
Executive Client Advisor
Great customer service. - Swash
Third car in a row that I’ve purchased from Passport. Also referred two others. Plan to purchase future cars from this dealership as well.
Good what I expected - Alkadi
What I expected from BMW service I be back to visit and get my next car. I tried other services in other dealerships but don’t come close
Thieves - Boatinjim
Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what was wrong he tried to sell me a extended warranty. No thanks. Then when he called with estimate he tried to sell me tires ( even though I had just pasted Virginia safety inspection less than days ago). Then gave me estimate I asked about the price of parts. He quoted $178 per injector ( he didn’t realize anyone could look up the part on their website and buy them for $85 per injector. When I picked the car up thanks to Robin who reduced the price to $85, Carlos was sitting right in front of me when I showed the print out of price from their website. As I starred at him to see if any apology or lie or excuse was coming. Of course crickets friends m him. Then at one point a gentleman in suit and tie asked if I was helped I told him I had been stolen from already by being overcharged for parts. He listened didn’t seem surprised and promptly walked away. Then a second gentleman wearing a plaid jacket bow tie and straw hat ask if I was help I said same as above and he promptly walked away I guess they felt business as usual.
BMW of Silver Spring
BMW of Rockville