Purchase of new car. - D&J
Max, Andrew, Mike. Ryan and Steve were terrific! The were accommodating, friendly, patient and knowledgeable.
We bought two cars and leased two cars at Mile One and have never been disappointed.
Top Reviewed Specialists At This Dealership
Excellent...could not have better. - 2 very happy BMW owners!
"MY 3rd 2018 BMW PURCHASE IN 2 MONTHS FROM MARIA COKINOS!!!
THE BEST BMW DEALER IN THE DC AREA FOR PRICING & CUSTOMER SERVICE!!!
I HIGHLY RECOMMEND THIS DEALERSHIP ABOVE THE REST OF THE BMW STORES IN DC!!!"
BMW Client Advisor
Outstanding Service - Equinox Girl
Andre provided excellent customer service. He kept me informed of everything that went on as repairs were being done. Everyone was professional, outstanding and awesome!
Excellent and timely service - LouG
Service attendant was knowledgeable, vehicle serviced on time and provided excellent service. Nice facilities, clean and efficient. Felt like I was at home while waiting.
Thieves - Boatinjim
Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what was wrong he tried to sell me a extended warranty. No thanks. Then when he called with estimate he tried to sell me tires ( even though I had just pasted Virginia safety inspection less than days ago). Then gave me estimate I asked about the price of parts. He quoted $178 per injector ( he didn’t realize anyone could look up the part on their website and buy them for $85 per injector. When I picked the car up thanks to Robin who reduced the price to $85, Carlos was sitting right in front of me when I showed the print out of price from their website. As I starred at him to see if any apology or lie or excuse was coming. Of course crickets friends m him. Then at one point a gentleman in suit and tie asked if I was helped I told him I had been stolen from already by being overcharged for parts. He listened didn’t seem surprised and promptly walked away. Then a second gentleman wearing a plaid jacket bow tie and straw hat ask if I was help I said same as above and he promptly walked away I guess they felt business as usual.
BMW of Silver Spring
Client Advisor / Portfolio Manager