Excellent service - Dahlia
Am happy to have bought 3 Mazda vehicle from this company. The employees have been exceptional in providing effective and efficient service to me acquiring my vehicle.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales and Leasing Consultant
Service department was the best! - Bbellpilot
A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac.
A Wonderful Experience - dpalmer
I've had quite a few cars in my time but I have to say that this was the best by leaps and bounds. I especially want to thank Penny, Bob, and Singleton for their over-the-top kindness, thoroughness, and integrity during and after the sale. I truly felt I was among friends. I want you all to know you're awesome! Dave and Angie Palmer
Failed Maryland Inspection - Jackie O
Just a few words to commend Nick Hupp, Service Consultant. When my car failed inspection in Maryland, Nick gave me a loaner, but my car was repaired the same day from a leaking shock. Nick had someone to bring my car around for pick up, but it was dirty with bird poop. He had it washed right away, but some poop was still visible. Nick went and got some wet paper towels and wiped away the problem. He was very efficient, friendly, courteous and quite knowledgeable about the whole process of getting my car serviced. I would definitely love to work with him again.
First Cadillac - Woodman
Bought a beautiful 2008 xxx from Moore Cadillac. My salesman was a gentleman named Essey. The car I wanted to buy was already sold so he told me to be patient and he would find me exactly what I was looking for. So I was ready to leave when he came back to tell me it was my lucky day. He had a 2008 xxx that was just traded. He asked how much I wanted to spend and we shook hands. It is a beautiful well maintained car that is clean inside and out! I will continue the maintenance at Moore . Essey made the experience quick and easy. Thank you Essay and Moore Cadillac I'll see you soon.
great service - fddog_98
had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!