Very good car buying experience - ta234
We had a good experience buying a car from FitzMall in Frederick. My sales person, Mark Lawson, was very attentive, patient, and friendly. He patiently answered all my questions and would try to get the answer from other people when he could not answer it himself. The car was priced fairly, and I loved the no-haggle no-hassle pricing.
Service department was the best! - Bbellpilot
A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac.
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
Great experience!!!!! - Scott B
Dealing with radley Cadillac was a really nice experience, my sales representative Jamie was fantastic she was very knowledgeable and very helpful she made the transition Smith and painless. If ever in the market for a vehicle look for Jamie, she goes just that little extra that most don't to get the best deal.
Excellent - Elaine's cadillac
Had a great buying experience with Lindsay Cadillac. Jay was knowledgeable and very helpful with the details of my XTS purchase. He has followed up to check on how I'm becoming acclimated to my new car--much appreciated!
Great personnel and selection of cars available - Garth
This dealership gets such a high mark from me is the fact that they did not pressure me in the selection of cars I was looking for. The salesman took the time to show me what was available, and allowed me to test drive each until I found a model I was happy with.
great service - fddog_98
had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!