Best Car Buying Experience for me yet - Terence
This purchase was by far the most courteous, helpful, honest, and best deal I've experienced with car buying! Mark Lawson did a fantastic job of helping me with the vehicle I was interested in purchasing. He answered all of my questions and gave me all the data I needed to make a wise decision. I highly recommend Fitzgerald Auto Mall.
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Service department was the best! - Bbellpilot
A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac.
Outstanding Customer Service - obxboundfam
Brought my Escalade in for maintenance and to look at my XM radio channels as the radio was not able to locate higher channels. The dealership is really nice and everyone has a smile and friendly. Very nice dealership and I will return.
Extraordinary - Ahmed Alhazeem
My experience with this dealership was extraordinarily splendid. Jasper Fazio is the saleswoman any customer can wish for. She was attentive, and spared no efforts to get the deal I was looking for. The management left no stone unturned to overcome some of the credit-score obstacles. It was a long sweet experience which ended with us driving the Cadillac we wanted with the best deal possible.
Best car buying experience ever! - jmills
I am a heavy commuter and have purchased 4 new and 2 used vehicles in my lifetime. I have never had such a good experience at a car dealer that I felt compelled to tell people to BUY HERE! I live about 2 hours from the dealer so I called ahead for information about a specific car I was interested in buying. I was so lucky to be transferred to Athena Avery's line! She was so helpful and straightforward with all of her answers. She showed me that buying a car does not have to be stressful and overwhelming, and I would go out of my way to go back to her for my next vehicle! The dealership itself is a very impressive facility with a huge inventory. It was a good experience from start to finish despite long waiting around paperwork (to be expected with any car purchase) but Athena checked in on us about every 20 minutes, so we know she was trying her best to move things along and shared in our frustration.
great service - fddog_98
had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!