Very Quick Process - Sean2775
Andre was very helpful, he worked with me to make sure I was getting the right vehicle for the right price. He made the process less painful than what it could have been.
Top Reviewed Specialists At This Dealership
First oil cgange - TH Maz
Service manager was very curteous and knowledgeable of my vechilce. the service performed was done right and professionally. Car was returned in the same condition as dropped off. I will be taking my Jeep Trackhawk to this dealership for all future service.
General Sales Manager
General Sales Manager
Honest people - MrsCampbell
Unlike experiences I have had at other dealerships, I did not feel pressured to make a decision. They took my situation to heart and did everything in their power to get me the best deal. It was a very pleasant experience.
Certified Sales Consultant
Outstanding Customer Service - Jeep Owner
Brian in the Service Center is always extremely efficient, professional and friendly. He kept me updated on the status of my services and made helpful recommendations to keep my Jeep running soundly. Thank you!
Sales & Leasing Consultant
Ike the best! - Dedire
Ike is an outstanding Sales Professiona! He made me feel confident about the decision I was about to make. I would recommend Ike for a Nobel Peace Prize!
Best service - Zemalove27
It was my first time at darcar but I don't feel like first time because of the best customer service, and great personality of the staff especially mr Steve. Thank you.
Got my truck repaired - USEXYP40
Because the service was great, I was contacted about every detail of what was going on, when I gotta return the rental, they washed and clean the inside as well....
Expert Sales Professional
Leon Travis Was Wonderful to Work With - JonnyJeep
Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. I worked with three dealerships and Criswell ended up having the best price. There were few minor bumps in the road as there always are but Leon and his team always seemed reasonable in terms of the resolution. Then Nguyen was also good to work with on the finance side. Thank you all for a great experience.
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Bent over Backwards - Rangeman101
Lori Hertig was the most fantastic salesperson ever. We had the fastest car buying experience ever with a very friendly staff. We are leaving with a brand new truck at an amazing price. Highly recommended!
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Excellent Purchase and Service - ArmadaDefense
This dealership went above and beyond to secure the deal for my vehicle. We worked together for about two months on pricing, and when the opportunity arose to meet my price, they politely and professionally contacted me and let me know that we had a deal. (national incentive timing)
Vernell was my sales associate who greeted me in the rain a couple of months ago (I purposely chose a rainy day so as not be be accosted by the sales vultures.). Yet, this experience was notably different and not only did she go out of her way to help me, but wasn't pushy at all. In fact, she was both professional and knowledgeable about the vehicles that I was looking at, and helped me find the specific models in inventory. She only accepted my contact info after I had asked her to stay in contact, and was the opposite of what you think of when the term "car salesman" comes up.
In fact, it was her polite demeanor and knowledgeable understanding that made me want to go back and purchase from her.
We stayed in touch over a period of months because we couldn't agree on pricing, but once we did, she was right there to assist and remembered everything about our deal from months earlier. (not the stuff in the computer, but the human aspects)
Anyways, she was a constant advocate for me and I would highly recommend going to her if you are in the market for a RAM or Dodge. Fantastic sales experience.
Buying 5 star, service dept 1 star - P.O.d
Buying 2 Jeep Grand Cherokees no issues. Service plan they sell you, the dealer and service can never get in-sync what's covered with Chrylser MVP. This has been an ongoing issue for 2 Jeeps and 5 years. My plan is $635 covered all scheduled maintenance and on $30 of synthetic oil change. As I type this MVP says all inspections are covered, rotations covered, yet service says only $30 off oil is covered for life of plan. Why would I pay $635 to save $30 on 6-7 oil changes when since my lease ends at 36K? (7x90oil change =630). (7x saving at $30=210). So on a $635 plan I'd still pay $420!!?? Service needs training on ALL warranties. Today it took 4.5 hours to get my oil changed. Not what I had planned for on an annual leave. Business manager Steve Sloan was great to deal with and is in sync with MVP, but whatever he finds out from MVP then with service dept it's a 50/50 shot if service wants to believe it. You have to start at ground zero with service explaining it, and it's even in writing "Jason". Service personnel are clueless and need warranty training. What's really sad is when I go next time for 30k service who knows what they'll tell me is not covered (although again it's on the ES Plan). After today they have probably lost a customer and anyone else I can tell my story to. And if Bill the owner wishes to respond ... picking up the phone would be much better customer service then you trying to justify service dept's knowledge with a response.
Excellent service and optimal vehicle obtained for travel. - Dr. Nancy
Miller exceeded my expectations in providing me with the best choice possible in a vehicle. I had an excellent experience in choosing the vehicle. Rob Bernstein is an excellent salesperson! I purchased the perfect vehicle for my requirements. Closure of the agreement was quick and efficient. Everyone involved with the paperwork completed the sale quickly and efficiently.
Fast and honest service - sebastien
I came in to purchase a new car and was in and out very quickly. I am happy I chose this location and hope to do more business with them.
Great Service - jay082448
This dealership is the best , they always go out of there way to please the customer. The service staff is by far one of the best i have ever dealt with. they always display and show a sense of Urgency to correct the problem you have at hand.
Amazing customer service - Francisco Aponte
Amazing customer service at the Service Department. Did the diagnosis and corrected everything the car needed in a timely manner. Very nice place and definitely going back
Like Family - Kilo Bravo
We’ve purchased our 4th Jeep from Jerry Dennis at Safford of Winchester and our 10th vehicle in our family. Excellent atmosphere and friendly service is what to expect here. We will be back soon for our daughters first vehicle.
Great service and salesman - Tazsbane
This was the second car I’ve purchased in two weeks from Lindsay Chrysler. The salesman Jimmy Bryd went out of his way for me. Easy going. No pressure. I recommend you deal with Jimmy for a purchase at Lindsay Chrysler.
Easy & pleasant purchase process - Dewber
Salesman Garret Foreman was pleasant to deal with and made the purchase process pleasurable. The agreed price was very reasonable. Last but not least, signing all the necessary documentation for the purchase was quick and easy, eight minutes total! The finance manager(Sam) was great to deal with as well.
Unbelievable hassle free experience! - David Spencer
Chrysler of Culpeper had the exact 2018 Ram 2500 truck I was looking for. I contacted salesman James Martin by phone/text. He immediately informed me of the deal I could get without even stepping foot in the showroom. Since I live 50 miles away from the dealership, that was a huge help. Once I made my decision to go for it, he texted me the link to fill out the application online. This part literally took me 4 minutes. Within 20 minutes, he told me the truck was mine if I wanted it. Off I went! Drove the truck, loved it immediately! The paperwork was done when I got there, all I had to do was sign it. This was an outstanding experience! I highly recommend Chrysler of Culpeper to anyone in the market. James made my experience better than I could’ve imagined. Thank you all!!!
Excellent - Vijay1234
Even though I love a further away, I like to come to Dulles motors because of the courteous, professional attitude of the service staff. Emphasis on service. They are very helpful in resolving the issues with my car and very knowledgeable. I would definitely recommend this place wholeheartedly.👏🏼👏🏼 Well done
Outstanding service - Pegasus416
Service advisor Nartha is outstanding. Got my repairs done in 1/2 the promised time. This was an emergency repair where I depend on my vehicle for my business.
Gamechanger - DN Woods
We purchased our new truck BECAUSE of Spencer Colbert's honest and modest customer service. He was attentive to what we were looking for in our new truck and had an extensive knowledge of not only the Dodge Ram brand but the other American made trucks. His attitude toward relationship building was genuine. The finance team used actions, not words to show they valued our time and made the sales transaction smooth and expeditious.
Used Jeep Purchade - john711
My sale person Pascal was outstanding. He listened to all of my needs and delivered the perfect SUV. The financial group were very professional and helpful. The GM understood my needs and delivered. Very excellent overall experience.
Months of research - dobrodan
I had the pleasure of buying my 2019 Laramie Ram from your dealership. I spent several hours with Patrick Cole helping me with my decision. I ended up with the truck that suited me perfectly at the right price. I am extremely satisfied with my purchase and the excellent service by your sales person Patrick Cole. I will recommend your dealership to all my friends.
Thank you for making this decision with no regrets.
I waited for 9 hours to buy a Jeep I had called ahead to buy - rocket
I called ahead to purchase a Jeep then waited all day at the dealership on the day of the appointment to purchase it. I purchased the Jeep that night when they had time to work with me after they had closed their doors for the day. I should have left without buying the Jeep.
They financed the vehicle at MSRP rather than the price they had quoted me from their website and the TrueCar report I had with me. I should have checked the itemized list for the reason the price increased instead of listening to their explanations. Unfortunately, I was too exhausted to do the math after nine hours at the dealership. The next day I re-read the receipt, but the damage was already done, and not even the TrueCar representative could help.
I was new to buying vehicles, but that was terrible customer service. I do not recommend this dealership to anyone. No one deserves to be treated the way they treated me.
I give this dealership two stars instead of one for the following two reasons:
The service department has been no less than exceptional.
The Jeep I bought three years ago is a great vehicle.
Koon's Price Guarantee is truly a WOW experience ! - Jim
Received an alert on a used Genesis Coupe from Koon's and couldn't believe the price. My son had saved for years and this was exactly what he was looking for and could afford. Chris Lamb our salesman sent over our WOW price guarantee and we were set.
To all of our surprise the car had not even been in the service center yet so the listed price was below the cars value.
Instead of trying to explain why adjust the price, Chris and Koon's held to their word and made a 16 year old first time car buyer a very proud young man.
The WOW Price truly is that and Koon's stands by their word to make the buying experience easy and hassle free. Chris Lamb was great to work with and kept us informed every step of the way, taking care of all of the details.
Service department worst experience - Peter
We brought our Jeep Grand Cherokee in for electrical issues and door lock (item #3 on the work order) and picked up the vehicle and paid in full ($286). LED car headlights stopped working while driving at night; not a pleasant experience. Returned the the car to the dealership within 50 miles of first service (32 miles were the round trip to drop off)) to have the issue fixed and the same door above fixed again. We were clear in follow up phone calls that we wanted LED bulbs. Picked up the car a week later only to discover they had replaced our expensive LED bulbs with OEM. Asked to speak to the service manager to explain this was unsatisfactory. He assured us he would make it right and credited the bill. Two weeks later we called to get an update. We were informed they did not realize the car was there and had done nothing to repair the door lock or lights. Was then told we did not tell the truth about the door even though we paid the first invoice in full. So disappointed with the experience to date we went to pick up the vehicle paid the full bill ($506) and never will return. Do not get service here.
What Customer Service? - DaGrinch
Bought a used Jeep Liberty from an individual and it came with only one key. I bought a blank key from an outside source and had my son go to Bender's to have the key cut and programmed. They wouldn't touch it because it wasn't a MOPAR key. I knew I was risking the blank to be bad - what difference does it make to them? They were going to be paid for their time and effort. Nope, wouldn't touch it.
This would have been the perfect opportunity for this dealership to establish a good rapport - never know, I might need parts for the used Liberty and with a good experience, there's always the possibility I'd be back. They don't have to worry about it now.
Ourisman Chrysler Jeep Dodge Of Alexandria
Sales Operations Director