Very nice experience buying a car from them - C Smith
I enjoyed the experience. There was no aggressive sale pitches but good honest conversations. I was able to get the car I wanted with no hassles and at a fair and affordable price.
Top Reviewed Specialists At This Dealership
Would Definitely Recommend to all! - Blaclair4
Criswell Jeep of Thurmont was wonderful! I highly recommend Andre Harrison as he was so helpful throughout the process and was very personable. My husband and I were very impressed with how easy going Andre and the team at Criswell was. We also really appreciate Andy on the Finance side with helping get as close to our budget as possible. The team at Criswell was great and we would absolutely recommend them!
Commercial Sales email@example.com
General Manager firstname.lastname@example.org
Excellent Service - Erin B
As always, Jose (service department) handled our car work efficiently and professionally. He provides thorough communication and makes sure we are happy before leaving. Thank you Jose!
General Sales Manager
Honest and helpful staff - Gowler33
I recently purchased a Jeep Renegade with the help of Patrick and it was the least stressful car buying experience I have ever been a part of. He thoroughly answered every question I had, and trust me there were a lot. The Jeep is perfect for me and I cannot wait to go back to purchase my daughter a car in a few months!
Great Customer Service - Teresa18
I found this particular car shopping experience to be the most stress free event of all the times I've purchased a vehicle.....I expressed my desired vehicle of choice, amount I wanted to spend and my must have accessories. Terrell Bullock, the Sales Consultant did an excellent job of securing a vehicle meeting my criteria. He was very polite, friendly, patient, and very knowledgeable of the goods and services of the Dealership!
JUST TO LONG - wcheryl41
HOWARD IS ALWAYS THE BEST TO ME HE MAKES ME FEEL SPECIAL, BUT I GOT ONE COMPLAINT I WAS THERE THIS TIME TO DARN LONG. IF YOUR CUSTOMERS HAS TO SIT FOR HOURS ON IN TRY TO COME UP WITH COMPLIMENTARY (PIZZA) JUST SAYING . BUT THANK YOU FOR THE DONUTS/COFFEE.
Great service - jpike
Great service from Bryant Jones .Used dealshio for recall service .Bryant very professional.Had to order a part to finish the work. We followed up with a call to complete service. Will use the dealshio for service and next jeep purchase.
General Sales Manager
Best New Car Sale I Ever Made - steveo
I usually do not write reviews, but I feel compelled to tell everyone about the way I was treated at DARCARS Chrysler Dodge Jeep RAM of Silver Spring. They treated me like family, with respect honesty and 100% of my satisfaction. The process was seamless and the fastest that I ever had when purchasing a new car. In and out in less than two hours. From Remi my salesman to Gill the Sales Manager there and PJ in Finance. Again I got a great deal on a 2018 Jeep Grand Cherokee Trailhawk and I could not be happier.
Come see him - Andre
Excellent over all in all areas of sales and professionalism. Rear customer service and gave us a full and complete tour of the facility. Great personality
Best car buying experience!! - Erlerf09
Dealt with Theus in trading my Wrangler and buying new one. Had bought 3 vehicles from Crisswell before but this was the best experience I’ve ever had. Theus was laid back, friendly and courteous. I really enjoyed Theus’ accessibility and responsiveness. Days before I bought my Jeep, Theus communicated with me via text even during his day off and after work hours. By the time I got to the dealership I felt he really understood my needs and wants and I feel the service I received was possivitely impacted as a result. Would definitely look to wit with Theus again in the future.
Sales Consultant email@example.com
Jeep Sales Manager firstname.lastname@example.org
Jeep Sales Manager email@example.com
Awesome Customer Service - shanaspinxo
Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge!
Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!!
Joseph was a great seller - Dionne89
I purchased a Dodge Challenger from this dealer and the transaction was flawless. Joseph is a great salesman and the entire staff was helpful and accommodating during my car buying experience. Would highly recommend.
Keyvan was great! - Jvmp
Keyvan was easy to work with and knowledgeable. Really, everyone was friendly, professional, and ready to assist. I had a great experience and would highly recommend the entire team!
Outstanding experience - Jeepgirl2018
Tori is as awesome to work with. My husband and I both purchased new jeeps in the last month from Tori.
Outstanding customer service.From the time I test drove the Jeep to walking out the door the time was exceptional. I have owned 3 new Kias in the last 12 years and I have switched to jeep and your dealership.
Willing to go out of theit way to make it happen - Jewski 2017 ram 3500 limited
Friendly sales and service willing to go out of their way to complete a deal and offered to assistance after the sale was over will do business again
Brand New 2019 RAM - VERY Happy Customer - Ryan Y
When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searching various dealers when the 2019's just started to arrive I could not find the truck with all the options I wanted. I didn't want to buy a 60k+ truck and not have it perfect. Due to that I decided to place my first Factory Order for a car and build it to the exact specs I wanted.
I was connected to the sales team at Ourisman in Clarksville, MD and I could not be happier with the end result. I live in Northern VA and the drive for me was about 80 miles but it was worth every bit of my time.
I placed the order for my truck on Saturday 4/28 and it came in 7 weeks later on 6/16 when I picked it up. Through the entire process I was helped my Matt Moon in sales. Matt was super responsive with my all my questions while I was waiting on the truck and let me know the day it made it to the dealer. Matt made for a very pleasant buying experience and I would recommend anyone to him.
My entire purchase was a NO NONSENSE process and it was an amazing experience. My sales price on the truck and trade in on my car were all agreed to when I placed the order back in April. There was no discussion of price when the truck came in and I actually got the truck for EVEN LESS since I could take advantage of a new rebate that I could not use before. I really got an amazing price on this truck.
If you are in the market for a new truck there is nothing better on the road than these 2019 RAM's. You just have to test drive one to know how great they really are. The interior in the high end trims like the Limited I purchased are just jaw dropping gorgeous. Do yourself a favor and go check one out at Ourisman in Clarksville, MD and ask for Matt. He will be sure to take care of your every need!
Very pleased with the purchase - ahiltabidle
One of the lowest pressure car buying experience I have ever had. Everyone was very pleasant and welcoming when I walked in the door; my sales rep was ready almost as soon as I got there. I will definitely buy a vehicle from Century when I am next in the market.
Should have never taken my Jeep in for service. - LatitudeAttitude
I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. The transmission now slips, my liftgate fails to life quite often. Both things supposedly corrected on recalls. I wasn't having any problems before taking it in for service and regret it terribly as I must keep this vehicle for a long time. I called about the problem right away and was given some strange explanation about the 'slipping' and that it was normal in the newer vehicles, yet friends have the same vehicle & don't have a problem. After learning from mechanics that makes no sense at all, I called my salesman to get his thoughts before my daughter purchased a Jeep also and given the same lame excuse. Live and learn (and pay bigtime:( Never again!! Unless I have a problem no recall corrections for me. The service techs were very accommodating and kind but that doesn't help my Jeep run any better.
Avoid this place - jrfromffx
A while back my wife and I were looking for a Jeep, we went in to this place and after waiting for half an hour for the one and only wrangler sales person to finish with a previous customer (5 minutes), go have a smoke and pal around with his friends (25 minutes) he was finally able to give us a test drive in a model that was nothing like what we were interested in, no matter we got a test drive. We got back and told the guy what we wanted my wife had 3 things it had to be, green, automatic, Rubicon. The guy told us I don't have anything like that. No offer to look around, no talk of ordering one from the manufacturer nothing. He suggested a couple options that came close that he had on the lot. We left, he didn't seem to mind. I found exactly what I wanted on my own at Darcars in Rockville, they were awesome by the way.
Fast forward a couple months and I'm having problems with my stereo shutting off randomly. Since I passed by this awful place on my way home at the time, I stopped in. The service writer very rudely to sent me away because I didn't have an appointment. Didn't offer to have some underling take a look because all it needed was for the software to be reflashed (takes 3 minutes) or even offer to make an appointment. Just said he didn't see me on the schedule come back when I have an appointment.
So as my review the whole place it terrible, avoid it. All of these positive reviews are people who don't mind being jerked around, or are friends/family of the employees trying to help out.
Very nice and very quick😌 - Kaylea_nutter
Why I chose 5 stars is because they were very nice and didn’t treat me like a dumb girl like most car places do and they were very quick with their work.
Easy, no pressure, no hassle - 14Review
My sales consultant, Imani was very pleasant, knowledgeable and made it an easy process. It was a no pressure, no hassle experience. I would highly recommend Imani and Lindsay
Jeep purchase - Mb
Purchasing our new Jeep was easy. Our sales person, Georgi was knowledgeable and enthusiastic. And with this, we were able to quickly make a decision on buying our vehicle.
Wonderful team of Sales professionals! - Jeep 4x4 Momma
No hassle buying at it’s best!! Came in looking for a particular vehicle and walked out with keys in hand. Easiest car purchase ever. ??
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Excellent service - 88
Everyone in the service department has been helpful and courteous. I was able to bring the car in at the time I made the appointment for and the work was completed quickly.
Deception with a Smile - Honest1
This is a very dishonest company. I purchased a used car there and it was a very big mistake. At the time of purchase, the staff was very friendly. I purchased a used car for my son. I asked the salesperson what would happen if the car didn’t pass the inspection in MD. He said that they were a family-oriented company and that they would address any problems. Of course, that didn’t happen. I purchased a used car that required over $1,500 of inspection-related repairs. This dishonest company turned its back on me. Please don’t by a car from a company that dishonors human decency.
Place is a joke - Sanzhar
Poor customer service. Used cars in a ridiculous condition and there is no negotiation on them at all. Temporary tag expired but still no tags in mail. When trying to speak to a manager they are never available. No one ever gives a call back even to a left voicemail. Tap water if you feel thirsty. Spent 7 hours for paperwork. The place is a joke
Great buying experience - Bre
Overall a great car buying experience. Rick was awesome and so helpful in explaining the car, options/features and guiding me thru the entire process. Paul in financing made the actual purchase so very easy and gave some great advise for setting myself up for improving credit scores for better loan rates in the future. Also a shout out to the gentleman that did the finish up details before we drove off the lot, he was very sweet and did a great job. An outstanding team of people!
Service for 2015 SRT/Challenger - dmeador
Had a great experience, staff was knowledgeable very supportive. The turn around for the service work was fast and the care they took to protect my car was much appreciated.
What Customer Service? - DaGrinch
Bought a used Jeep Liberty from an individual and it came with only one key. I bought a blank key from an outside source and had my son go to Bender's to have the key cut and programmed. They wouldn't touch it because it wasn't a MOPAR key. I knew I was risking the blank to be bad - what difference does it make to them? They were going to be paid for their time and effort. Nope, wouldn't touch it.
This would have been the perfect opportunity for this dealership to establish a good rapport - never know, I might need parts for the used Liberty and with a good experience, there's always the possibility I'd be back. They don't have to worry about it now.
Lustine Chrysler Dodge Jeep
Ourisman Chrysler Jeep Dodge Of Alexandria
Assistant Service Manager