Best car buying experience!! - Erlerf09
Dealt with Theus in trading my Wrangler and buying new one. Had bought 3 vehicles from Crisswell before but this was the best experience I’ve ever had. Theus was laid back, friendly and courteous. I really enjoyed Theus’ accessibility and responsiveness. Days before I bought my Jeep, Theus communicated with me via text even during his day off and after work hours. By the time I got to the dealership I felt he really understood my needs and wants and I feel the service I received was possivitely impacted as a result. Would definitely look to wit with Theus again in the future.
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Great Experience with New Fiat 124 Spider - CC Buyer
My wife and I went to this dealership to drive a manual transmission 124 Spider. Other dealers I went to had none. Although you might think they are disadvantaged right now because they are rebuilding the dealership on the same site and operating out of a temporary office, they do have cars located just off site. Our sales representative was Mike Hannon. After a long and pleasant test drive both with Mike and with just my wife and me, we loved how it drove but the model they had was missing a few features important to us. No hard sell to unload what he had in stock, Mike went out of his way to scour for MT cars in the region and communicated several options on Monday following up with a couple of calls. He found exactly what we wanted; we made a deposit Tuesday and by Friday the car had been shipped in and was ours. We handled some of the paperwork ahead of time by email and completed the whole purchase Friday in under an hour including another test drive. This dealership was fast, professional, friendly and proactive when needed but not over the top. The purchase experience was quick and no-nonesense -- no supplemental dealer sticker adding unwanted things to the price and no attempt to add items to the sale at the close. Mike is a great sales rep! He knew his product, respected my time, found what we wanted and got it in quickly at a great price. I would definitely recommend this dealership!
2 recent visits - Beth
Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced.
It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.
Great customer service. - Enzo
I call the dealer to make an appointment for service. They had availability the next day. They took the car right way. It took about ten minutes and I was on my way. Came back after 6 hours, the car was ready to go. Great service and very pleasant and provisional service advisor. Highly recommend them.
Excellent Abarth purchase negotiated via email... - mlb
Recently purchased a 2015 Abarth. Since I lived hours away, I had to search inventory, deal on purchase price and trade-in all via email. This was the first time I actually worked a trade-in deal through email. I worked with Silva and he was excellent - friendly, straightforward and very responsive. He was also trustworthy as the deal he gave me (both new car price and trade-in) via email was already written up when I arrived. All I needed to do was test drive and sign paperwork. We were in and out in under an hour. The Abarth's they had in stock were really well chosen. The options included really personalized the cars and they were careful not to add superfluous details that inflate the cost. I would highly recommend Fiat of Alexandria and especially Silva. He is knowledgeable and easy to deal with; both in person and especially via email. Dino the new GM was also a pleasure to deal with in this purchase.