Horace was Extremely helpful! - c
Horace was very customer service oriented and extremely helpful. He listened to my situation and was very willing to work with me. I felt very confident that he would make sure all was taken care of with my truck.
2 recent visits - Beth
Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced.
It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.
Great Dealership - 2vtwin
Always great buying and service experience. My Fiancé' and I both bought 500 Sports and have had a great service experience on those cars. I just traded in my 500 with 82,000+ miles on it, the car never gave me a problem and the service was always excellent and very reasonable. I just bought a 2018 Fiat Spider and it's been great as well, just took in today to have splash guards put on all 4 wheel wells. Great job in/out like a flash. - Gene
Excellent Abarth purchase negotiated via email... - mlb
Recently purchased a 2015 Abarth. Since I lived hours away, I had to search inventory, deal on purchase price and trade-in all via email. This was the first time I actually worked a trade-in deal through email. I worked with Silva and he was excellent - friendly, straightforward and very responsive. He was also trustworthy as the deal he gave me (both new car price and trade-in) via email was already written up when I arrived. All I needed to do was test drive and sign paperwork. We were in and out in under an hour. The Abarth's they had in stock were really well chosen. The options included really personalized the cars and they were careful not to add superfluous details that inflate the cost. I would highly recommend Fiat of Alexandria and especially Silva. He is knowledgeable and easy to deal with; both in person and especially via email. Dino the new GM was also a pleasure to deal with in this purchase.