So thankful! - Seeman.Melissa
I dropped my car off on Sunday night with the expectation that it wouldn’t get looked at until at least Tuesday/Wednesday (told when I called on Saturday), but i got a call Monday afternoon getting unpleasant, but expected news. When I had a hard time
tracking down the extended warranty I had purchased, Dave was able to locate the information for me. I am so grateful that he went the extra mile and for the great work the service department provided.
Top Reviewed Specialists At This Dealership
Great experience everytime, this is our 4th purchase w/them - pmiller
We have purchased 4 new vehicles from Win Kelly over the years. Other family members have also had great experiences with them too. Win Kelly treats you right! Our salesman was excellent, and found the vehicle I wanted in the color I wanted too. The finance guy was very helpful, and the sales manager was too. Highly recommend this dealership.
Customer Care Sales Consultant
Customer Care Representative
Buying our Buick - DICOCCOS
Relatively smooth transaction, they had the car we wanted and we were ready to make the purchase. The manager was helpful in getting us to see that our negotiated price was a good fair price based on competition offers.
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
They turned a nightmare into a dream - hondaguy90
Visited Sharrett on 2/3 after dealing with the worst dealership on the face of the Earth and I do not regret it at all! Wanda in Sales and Kimberly in Finance are amazing people!!! They kept us laughing the entire time we were there and the purchase of our vehicle went without hitch. They worked with me 100% on the trade-in of my old car and even worked in an awesome deal on the Maitenance plan. I highly, highly recommend these folks when you decide to begin your journey to purchase a new vehicle - new or used.
Sales and Service - craftylady016
I have bought 2 pickups from this dealership.
The sales have always been an enjoyable experience.
That is also true about the service.
I have always been greeted by a smile and kind word when I have to go back there for something.
WOW!! - amber2181
We couldn't ask for a better experience then the one we had with Steve Hughes and Dolair. They were very knowledgeable about the car/financing & helped us through the entire process. They even went the extra mile (all the way to PA) to get the color we wanted. Before we left we knew most everything about the vehicle, received outstanding one on one, got a great deal with your finance department. Would definitely recommend Koons to our family/friends.
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
Never had more fun buying a car! - Deirdre
I made an appointment with Jacob Camacho who was knowledgeable, friendly, thorough and the consummate professional. He worked through my list of must haves and asked lots of questions to be sure he wasn't missing anything.
When I thought the whole experience couldn't get better in comes Korey Matthews, the Manager.
We worked through several different cars and Jacob and Korey fought hard to get the right deal for me and an awesome "big truck" that suits me perfectly.
I have purchased many cars in my 60 years and truly have NEVER had a more fun experience.
I would recommend this dealer and Jacob and Korey to everyone looking for a car and wanting to be treated with kid gloves!
Love you guys!
Excellent domestic experience. - BOUGHTIT
I went to Koons Tysons Chevrolet Buick GMC looking for the advertised great prices on some great trucks. What I received was a great buying experience carried out by an excellent sales team. Sales representative Alexander Alecxih started it off with great customer service skills, both personable and professional. He was attentive, interested, and knowledgeable without his performance feeling contrived. That was followed up by a well-rounded veteran experience as given by his sales supervisor Ryan Thompson. Southern bred, and well adjusted to city folk, Ryan completed the experience and left me completely satisfied with my purchase. I could go on to talk about James in service, or my finance specialist who did all the paper/computer work; but, I'm trying to be brief. But just let me say...I do believe they're available for a repeat performance!
Service and parts department - Kramer
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
West customer service in service - Tokool
Horrible not professional at all hung up on me and never called back need to have better people skills and respect I would never go here again
was not able to do their jobs - DrDavid86
This place is a mess. They cost me money because they said to hold my tags while they do paperwork for a transfer, after 2 months and an insurance violation due to that now they say they can't transfer between classes and now can't give me tags at all. Because of the violation they caused.
NO Nonsense, No Stress - 18Terrain
5.0 /5 Aug 18, 2018
James was very professional. We don't like dealerships calling us every five minutes (it's a good way of losing us as potential clients), and he respected that. He told us all our options, all our possible savings / rebates, and it saved us some $$ at the end. We have been shopping for a while. Most dealers hold back, and they won't tell customers everything they are entitled to. Not with James. He lays it all down. We learned a lot. However, I must say teamwork is very evident here. The gentleman sitting next to James jumped right in when James needed assistance. That impressed us. It's quite evident both sales reps. understood the importance of selfless service and teamwork. Joann (spelling) helped us as well. She assisted us in getting us an even better deal on the car we ened up buying. If you want no stress, no nonsense, and the least pressure when in the market for a car, this is the place! Big THANK YOU to the entire GMC team at Woodbrid ge!
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.