Great dealership. Smooth and easy vehicle purchase. - William Lightner
Glad my wife and I chose Joyce Koons GMC for our pre-owned Toyota Highlander. Go there for a new or pre-owned vehicle and ask for Salim. Down to earth and "chill" as my wife described him. Takes you on a very generous test drive of whatever vehicle you're interested in. Prices are fair. I felt like we got a great deal and won't hesitate to go back. They have great inventory and the Highlander was in perfect condition! Thanks for a trouble-free vehicle purchase.
Exellent - Umeshkadiyala
You definitely come out of the showroom with a smile. If you have a realistic number to car ratio. Thanks Will Rich for your assistance.
Recommendation for a knowledgable salesman-Jacob Camacho - SG
Jacob Camacho assisted me during my visits to Fitzgerald GMC. I was very impressed with his knowledge and if he didn't have an answer, he would research and follow up timely. Though I have decided to delay my purchase until 2018, I would not hesitate to contact Jacob again. In addition to his knowledge, he provided impressive customer service. Ask for Jacob Camacho - I assure you that you will agree.
Excellent sales team - Tony
This is my first GMC car from King Buick GMC. 2017 Acadia SLT1 is a nice car. And I got a great deal from a professional salesperson Mary Ditman and her manager Dante Marino. They are very friendly persons.
return - talal
very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
They turned a nightmare into a dream - hondaguy90
Visited Sharrett on 2/3 after dealing with the worst dealership on the face of the Earth and I do not regret it at all! Wanda in Sales and Kimberly in Finance are amazing people!!! They kept us laughing the entire time we were there and the purchase of our vehicle went without hitch. They worked with me 100% on the trade-in of my old car and even worked in an awesome deal on the Maitenance plan. I highly, highly recommend these folks when you decide to begin your journey to purchase a new vehicle - new or used.
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.
Sales and Service - craftylady016
I have bought 2 pickups from this dealership.
The sales have always been an enjoyable experience.
That is also true about the service.
I have always been greeted by a smile and kind word when I have to go back there for something.
Beyond Excellent - Lovemybuick6
Every time I go in for service I am nervous and feeling like I don’t want to go. But they turn my frown upside down and make my day every time. Excellent customer service from everyone I mean everyone and so professional I made the best choice when I select BUICK.
Thank you BUICK
Excellent Salesman - buck3820
Dan Painter is a true asset to Ideal Hyundai. Dan kept me apprised of everything happening as he had to acquire the vehicle I wanted from another dealership located out of state. He was able to do so in a very quick turnaround time.
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
They cheat to me - Jun Young Park
They cheat to me for price by destination charge twice. Advertised amount was already including destination charge but they added destination charge again in a separate line. Also they do not cooperate with my refund request. When you buy car with this dealer, be careful on details and compare to advertised price . And my tempered plate was expired, but I still haven't received my plate yet. Never use this dealer. I Do not recommend. They are not honest
New water pump on my Buick Enclave - Victoria Grab
Once again Ultimate Buick Mechanics have wowed me with their great service. Always professional, timely. Courteous service throughout experience. I Love my Enclave and so thankful for your great service to keep it in good shape!
Buyer Beware!! - Julieg
Our initial experience with Dan the salesman was great! We purchased a 2012 chevy silverado, with a clean carfax. We noticed that it rode rough on the way home. After taking it to my stepdads mechanic, we were told that the truck had been in a collision on the front left side, and although it had been fixed as best it could be, the front left tire still sat back 2 inches more than the right one. Spray paint was noted near areas that had been repaired. After much distress, the dealership finally agreed to take the truck back and return the 2016 jeep we had traded in, back to us. They had detailed our jeep and put new wipers. It was a 2016, so didn't need much touching up. Here's the catch......they wanted $400 before they would give us our jeep back. We couldn't believe it!!! Other dealers have said they would've gladly given us our jeep back, AND accepted the wrecked truck with apologies. Well we didn't have the money, so they finally gave us our jeep back. They claim they never knew it was wrecked....you decide. It was too good to be true. This truck was listed about $4,000 below other trucks with the same year and features. Either way, please have your own mechanic check your vehicle before you purchase!
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
Horrible - Volvoist
Wanted to buy a vehicle and was waiting on information, which was promised. I was coming from quite a distance. I was told that they couldn't get pictures or info until the following day. Ok, fine. The following day came and when I followed up, I was told it was out being test driven. I replied several hours later and was told it sold. Had I been given the information and the chance to at least leave a deposit, which would probably have meant nothing anyhow, they would most certainly have had a sale with me. I don't like these kind of tactics. It is bad business. They certainly did not go out of the way for me, and one can only assume that the same "effort" is put forth with other customers. Therefore, I would not recommend this dealer at all.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!