Great Experience - Jeff R.
Joe Holloway was very knowledgable and patient in assisting me in the purchase of my new Audi. After months of deliberation on my part, Joe was able to provide a low-pressure experience. He answered all of my questions and thoruoghly explained the many features of both Volvos and Audis. Joe and his staff presented a fair deal and the final transaction with Nick Rotruck was smooth and seamless. I highly recommend Joe and the staff at Ourisman of Frederick.
Top Reviewed Specialists At This Dealership
Very quick and knowledgeable - RichmondCounty
Understood what I needed and got me in and out very quick. Clean dealership. Would highly recommend this dealership. Nice waiting room area and friendly staff.
Prices are fair and process was easy - Jorge g.
The price I got was fair for area market conditions. My sales rep. Mahad was both knowledgable and friendly. Would purchase here again. Rate from Ford was decent for business purchase.
Used Truck Purchase - blackf150
I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents.
Liars - Jwallz1988
I had been texting with an Internet sales rep for about a week and decided this is where I wanted to make my purchase for a new mustang. I filled out the application for credit online and was contacted a short time later by someone claiming to be a manager there. Told him I had a trade that was going to have negative equity and I needed my payment under $600/month. He says, “no problem, come on down. I’ve looked at your credit, shldnt be a problem. I need vehicles under $35k for our inventory and we’ll give you the best trade deal.” I was very skeptical but had heard good things about this dealer being able to do things most dealers wouldn’t do because they did so much more volume. So I started cleaning out my car and as it was getting late I called him back to make sure it wld still be ok to come since I lived an hour and a half away. I asked again if my credit had already been pulled and if everything was good to go, he said yes. Shouldn’t take long because we already have your info. I get to the dealer, Car is sitting out ready to go. I’m excited, first NEW car, someone said they’re gonna take care of me, I’m feeling like everything is right with the world. Drive the car, all good. Get inside, this Manager is nowhere around. Sales person starts asking me questions about the deal and I tell him I was told the deal was done already. Tell him what was told to me and he got a stupified look on his face and basically told me there was no way this deal was possible. They give me the “managers” personal phone number and of course he doesn’t pick up. They then tell me this is just the Internet sales manager. My credit had never been pulled, no deal was done, nobody even knew who I was, other than I was coming in for the mustang. They proceeded to tell me how the deal was impossible and there was nothing they could or would do for me. Now I’m not only mad at the person who scammed me into coming down here but irate that nobody even cared. I was told to take it up with the guy that brought me in and to contact the higher ups. Basically, get out of our face so we can screw the other people that are here. I will be contacting everyone I can and getting this fixed. 3 hours round trip just to be completely shot down and disappointed.
The Best Dealership - C.G.
This was by far the best dealership I have purchased a car from. Chevist went above and beyond to keep me with the limits of my payments and interest rate for my loan and got his manager involved to work with me as well. I really appreciate the great customer service and not pressuring me into anything I would later regret. I absolutely love my new car! Send your family and friends here you wont regret it!
Kept my truck 3 days and did ZERO work on it! and Damaged it - RayCho
What an extremely frustrating experience! I own a 2018 Ford Raptor, one of ford's flagship vehicles and also one of the most expensive vehicles they make. I have 9400 miles on the truck and received a recall notice for transmission selector switch. I also had an LED light that was dimmer than the rest on the front of the vehicle and a deformed side view mirror molding. I arrived at Ourisman Ford at noon on Monday to drop the vehicle off. Prior to dropping any car off at a dealership I always wash and clean the car prior just so I am aware of any damage that is preexistent. I drop the car off with Julien and tell him about the recall notice, the dim LED, and a mirror housing that looked distorted. I asked how long it would take and he said "we should have the parts in stock and should be done later today". I request a loaner but they don't have any available so I leave and he tells me to expect a call later Monday evening. I never receive a call. So I call Tuesday and leave a message around 2pm and never receive a call return. I call again around 4 and speak with Julien. I ask about the status of my vehicle and he says it's in the shop being looked at and they need to order parts. I ask why they are just getting to it when I dropped it off a over a day ago, no answer. I ask about a loaner and still none available. He says the parts were ordered and should arrive Wednesday and the truck would be ready to pickup Wednesday. On Wednesday I call around 2pm again and Julien says the parts have not arrived yet. I call again around 5 and he says the mirror housing had arrived and was currently being installed. I ask again for a loaner or at the least to pick up my car after they were done so I would have a vehicle. He says they don't usually do this but he would try and arrange a loaner through Enterprise. I ask if I should just come around 7 and he says no he would call because they may be done before then. I never receive a call. I arrive at the dealership at 6:50pm. I see the truck and nothing had been done. Keep in mind Julien said they were installing the mirror housing when I called at 5. The truck hadn't moved and nothing was done. I go in the service bay and ask for a loaner or just to get my truck back and they could call me when the rest of the parts arrive. He then informs me the mirror housing would not be covered under warranty and that is why it was not done. I ask why they kept my truck for 3 days if nothing was done, no answer. I asked for my keys and says when the rest of the parts show up he would call and I could come in to get them installed. I'm not given any paperwork only the keys and pointed in the direction of my truck. As I always do I walk around the truck and someone had hit the passenger side front corner and caused damage to the bumper, fender, and corner light. At this point I'm extremely frustrated and inform Julien of the damage. He looks at the damage and acknowledges the damage and says he will get the service manager. He leaves and is away for a few minutes and I get tired of waiting and I proceed inside. He is speaking to the service manager and I overhear him telling her that I was complaining of damage and that he thought it was just some heat that caused it, after looking me in the eye and saying it was caused by something hitting it! The service manager, Janet, comes out and sees the damage and says they will repair it. I request that replacements be order and that no paint work is to be done. I then tell her that I did not receive any paperwork since the whole point of my visit was to get the recall addressed. She goes inside and says that it was not done. So what you're telling me is that Ourisman kept my car for 3 days, damaged it and did not actually do any of the work requested?!?!?! So why keep it for 3 days and avoid my calls and don't call me back. It seems very odd that a dealer would keep a vehicle and not do any work unless they were trying to fix damage prior to returning it to me. So now I have a damaged $80,000 truck, the recall not completed, the LED not replaced, and the deformed mirror housing denied by warranty.
Loved my experience, Liam Murphy is great! - Jenniferm78
I was in a bad spot and had been convinced by another dealership I had one option - to pay more each month for a car I didnt like. As I went to go unhappily accept the car, I decided to stop by Lexington park Ford and am so happy I did! I worked with Liam and he was great. He was knowledgable and also very considerate. He seemed very concerned about me and my happiness in the whole process, from how ling it takes and making sure I saw every car I wanted to see. He offered me options that another dealership did not do. I fully intended on buying a new Focus, but I turned around and saw a 2013 VW Jetta GLI. Liam could tell as soon as I saw it that I was in love and he took me for a test drive. I told him before we left the lot I wanted it. He worked with the Sales Manager and Dan the Business Manager and they got me in the car I wanted! I never felt pressured or boxed in. Very happy!
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
It was a pleasant experience - dwest4127
We purchased the exact car for the exact price that we wanted without pressure from any one. They did not play any games with our financing and we were out in about an hour. We will buy another car from this dealer in the future.