Great buying experience - JeremyS
Dealing with Bill is like putting the icing on top of cake. It was a real pleasure dealing with him. He was very professional from the car purchase and beyond. Being a Giulia owner as well, he showed me ins and outs of the car which was great! It really was a pleasure working with you!
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Horrible service( Alfred ) service writer - Benzgali
I got a cracked windshield on my Maserati and called my insurance travelers which they set up everything for me and did all the leg work to have it replaced at the tail end of things they called Maserati on three way with me so we all could be on the same page etc. we spoke with (Alfred) service writer and set up a appt with me for Monday the 13th of November . When i got there the first person i saw was Alfred told him I’m here for a appt he looked up my name and said no appt for you i said i have waited a week and that’s impossible . He then said who did you speak with , told him the whole story of the windshield , insurance three way calling etc. he continued to play dumb .amd also said he never spoke to any insurance company about windshield . So i called my insurance on three way and put them on speaker and asked them if they have a note or anything of whom they spoke with BecUse Maserati is saying that they never spoke with us .. my insurance says yes a guy named (Alfred ) so i quickly glance at him as he is lisenting to Thebes conversation . He quickly jumps and says well i speak to insurance companies all day it’s hard to know exactly which one and continues to say he never spoke with them . My insurance company then says we have a detailed notes of the conversation .he had nothing to say but doesn’t matter if he spoke with them or not he says there’s still no appt for you , so i said yes because you didn’t do your job !!! He then said ok you can leave now or get the f:#%out . he needs to work at a Kia dealership or something high line is not for him at all if he even knows what that means . !!! Horrible customer service ..!!!!
Awesome experience - Sreedhar
Jayden ( Sales) Robert ( GM) Soleiman ( Finance ) great guys to work with. It was less than an hour I drove the ghibli home. Was working with different branch people, I was told I was approved for the car which I was looking for and test drove. When I went to pick up the car, the car was a totally different car and not the one which I picked or drove. I was so disappointed and dropped of thought of pursuing Maserati but when I approached these people at Arlington... it was totally a great feeling n experience and made it possible. Thank you guys.