The first time I visited Cardenas I took my car in for a flat tire repair. The tire was not repairable and so the service man suggested I order 2 new tires as they did not have mine in stock. I called in approximately 30 minutes after I left the dealership in order to do so. I was told it would take 3 business days for the tires to arrive. I called in repeatedly over a span of around 2 weeks. Each time I called, the person I spoke with had trouble finding my car in their system. Even so, each person assured me that the order had been placed. Finally, after two weeks, I called a final time and I was informed that the order had never been placed. I decided to order the tires myself. I called to get an estimate for them to mount and balance these tires. They quoted me a price of 120 dollars. Discount Tire charges 15 per tire (which I also find to be overpriced, but not by as much as what Cardenas is charging).
Another time, I called in to this location for a BMW oil change. I was told that if I were to come in without an appointment, the total service time would be 2 hours. I was advised to make an appointment for the next day so that it would only take 1 hour for the service to be complete. I was there for 2 and a half hours with an early 8:30 am appointment.
I would not recommend that anyone be serviced in this place. The service team is obviously unorganized and perhaps overstretched in terms of handling all of the different responsibilities and orders that come through this dealership.
The only positive comment I have to make about this location is that one salesmen approached me several times as I waited and inquired about my car's repair status for me. The actual technicians were also quite friendly. Essentially the only positive interactions I had while getting my car serviced was with employees that were Not on the service team!