12/11/2018 bought the Mitsubishi Eclipse Crossover. Staff and deal was excellent. My recent oil change in June 2020 at the new location, SUBARU, in Portage, IN was not very professional. When I turned my vehicle over to Service Stall, Mario, I told him the vehicle had just been derailed and not to wash it. Oil service was done quickly and drove home, about 1 mile, and noticed oily on my driver's side door handle and on lower panel. I then checked underhood and oil had been dribbled on the plastic engine cover, radiator cover and around oil fill spout. Sure, it wiped off, but returning it like that makes you wonder about receiving quality service. The real downside was receiving email to comment on services. I did write about oil mess and indicated how I was wearing gloves due to the covid19 virus that kept me from noticing right away. I received a response on a Management team member would contact me within 24 hours. I waited 48 hours and emailed about and was assured I would be contacted, NOT! I certainly don't wish for any punitive actions for anyone. Just they remember those who come in contact are the Ambassadors and those working in service dept. are staff who support the business and can cause loss of business for the Castle franchise. In my emails did ask for 6 oil plug crush washers for $1.50 each, regular price is $2.50, as token of apology. Nothing responded to date. Positive note is the new dealership is very clean and staff has always been nice. I still recommend this dealership, but needs to get service staff to exercise better cleanliness on customers vehicles. Good example I went to pickup my vehicle and the vehicle was outside in the rain with drivers window left open, whoops! As a customer I expect better care of my vehicle while in the care of the dealership.