We were a little hesitant coming onto the lot, but it was a wonderful experience overall. Tim walked us through the entire process and was willing to jump around the lot as much as we wanted. He had a very calm demeanor and was in no way pushy. We test drove a few different cars and after helping us weigh the pros and cons of each, we decided on a winner. Throughout all of the paperwork he took his time in explaining the purpose and necessity of everything. I could go on and on, but the short version is that he turned what should have been a stressful, never-ending day into a fun one. In and out in three hours with a beautiful car!