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Germain INFINITI of Easton

4.4

93 Lifetime Reviews

3833 Morse Rd, Columbus, Ohio 43219
Call (614) 437-6246

Top Reviewed Employees

Peter Brown, New Car Sales Manager, Germain INFINITI of Easton

Peter Brown

New Car Sales Manager
3.4
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pam Santavicca, Business Manager, Germain INFINITI of Easton

Pam Santavicca

Business Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Adam Mahr, Service Advisor, Germain INFINITI of Easton

Adam Mahr

Service Advisor
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Kyle Zeid, Sales Manager, Germain INFINITI of Easton

Kyle Zeid

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

October 09, 2018

"Can no longer recommend at all. "

- jrobeano

This is an awesome dealership. Everyone on the staff and management team went out of their way to introduce themselves and make sure that I was comfortable. Working Peter Brown and Zach Germain was hands-down the best car buying experience I've had to date. I strongly recommend Infiniti of Easton. ----------------------------------------------- Update - October 2018 - Service experience with Infiniti of Easton has been deplorable. They've damaged my vehicle several times now. They acknowledge it but fail to act with any sense of urgency. It took escalation to Jeff Wright, the GM to resolve one issue which lingered for nearly two months. Upon finally getting my vehicle returned they wanted to charge for $156 for labor to spray compressed air in a clogged drain which had been previously cleaned and "repaired" by the dealership. Thankfully they conceded that I should not be charged. My question is how long does it take to build a relationship with a customer, gain their trust and earn their money? I can tell you exactly how long it takes to lose it. I won't be going back to the service department. The sales department may still be the awesome experience I had originally, I won't know, the service department lit that opportunity on fire and let it burn.

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Employees Worked With

Ally Payne
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pam Santavicca
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Peter Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Wright
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bill Klamar

October 04, 2018

"Never trust this dealership "

- Unhappy customer

I bought a 2012 QX56 3 month ago and my time chain went out on me and they won’t any thing about it . Now they want to charge me arm and leg for it. It took me a week to get a hold of someone poor customer service and shady sale guy. I would never recommend anyone to this dealership for as long as live. Unhappy customer I will make I will get the word out .

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Employees Worked With

Jodi Kern
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jake Nelson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ally Payne
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pam Santavicca
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Peter Brown
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Adam service supervisor showed poor customer service , Bill Klamar

August 03, 2018

"Recent Service Provided to me"

- Eric

I visited the Infiniti of Easton and Mike was the person helping me with my service. I can’t find the right words to say on how helpful, kind, nice and understanding he was. Great guy God bless him.

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Employees Worked With

Mike Stevenson

Featured Inventory

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New 2019 INFINITI QX80, $79440

2019 INFINITI QX80

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New 2019 INFINITI QX80, $81295

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New 2019 INFINITI QX50, $43715

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Photos & Amenities

  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Television