Terrible Service Department!! I am very Disappointed in how my experience was handled, or lack thereof! I made a formal complaint to VOLVO USA for help with this dealership and opened a case number with them, also asking for the Regional reps help as well to keep them accountable. Almost no communication about anything, I always have to chase my service person down. The service manager doesn't respond or return any phone calls either. I have had issues that are needing attention for months and they literally are ignoring my phone calls in the service department. I shared with everyone I could, even my sales person who helped me buy the car, that I have my daughter in this vehicle to drive her to school and I do not feel safe driving my car any more due to the shaking and pulling hard to the right. Zero response form anyone other than my sales person, and you think your safety would matter to someone at this dealership. The car has spent more time in the service department than in my possession. I may even sell the car, after spending almost $50,000, but I can't even sell the car because they haven't returned my calls to try and fix the car. I purchased their flagship, S90, and would have expected some level of customer service... but I feel as though I would get better service at Kia, while paying the Volvo price for the car. I even reached out to the Sales Manager for help and received zero response back from him either! Horrible experience, can't wait until this is all over... too much work to work with these people at Volvo. Such a shame it has come down to this, me acting out of character to just get someone to acknowledge what is going on.