I have just moved from Monterey, CA, to Oceanside, CA.
I purchased my BMW Z3 Roadster in Monterey. I assumed that all BMW Dealerships gave the same exquisite attention to it's customers as I received in Monterey.
I was SHOCKED when I was treated so disrespectfully, and poorly by the BMW Dealership in Vista.
I am used to being treated like a high-end car buyer. Not so in Vista.
I was under the impression that all dealerships that sell and service high-end cars treated their customers in a respectful way.
I was told by Maya, the new General Manager in Vista, that he was "fixing" his staff and dealing with the disrespectful comments, did-organization, and poor service his dealership was showing customers.
A new General Manager needs to realize that this respect needs to come from the TOP!
I called to cancel my appointment with him, because I was ill, and asked that he call me back to reschedule. I called and left that same message with 4 different people, and 6 hours later, he had still not returned my call. He told me that he had received my message, when I called and he was the person that picked up the phone.
In talking to him, I was spoken over, and everything that I said was negated or an excuse was made.
I felt like I was not heard at all. I certainly was not treated like a BMW owner!
Bottom line: when you own a high-end BMW, you should be treated like the car that you have purchased.
Don't go to BMW of Vista! I felt like, and was treated like, I had just driven a beat up old used cheap car to a used car lot.
I will be driving to another city for the care of my BMW!