First off let me say that the salesman we bought our 2017 Jetta from was a wonderful man. We spoke to the sales manager also and was please with him as well. They both understood my hesitation to trust a "Car Salesman" and provided me with respect and listened to my concerns. Them two did a wonderful job, however, that is where our good experience had ended. The lady we spoke with afterward was Amy. Its amazing how we would remember the name of the person who did us wrong but the men who did us right we cannot. We purchased the Zurich Shield with our vehicle, Amy told us that if anything was to happen to the interior of the vehicle that the Zurich coverage would take care of repairing it free. I even verified that even if we caused the damage anything in the interior would be taken care of, she confirmed again. There were other things said but I will not go into those. First off we were unaware that we were going to have to bring the car back down to Chico from Redding to get this Zurich stuff applied to our car. Instead of applying this before we drove all the way home they wanted us to bring the car back down to Chico and be without our new car in a town that we didn't want to be in. They offered no reimbursement for fuel.
My wife put a scratch on the steering wheel leather, once I requested this to be taken care of the Warranty Administrator Shelley wouldn't talk to me about it and said she would refer this to Amy. I tried to explain that this was part of the interior and should be covered. I asked that the dealership manager contact me and I received no contact from them. They seemed offended when I wanted to conduct our conversations through Email, I told them I wanted documentation of any further lies that they may tell me. Shelley was very short and acted as if I was bothering her. I was indeed upset at this moment because I was already realizing I was misled, she lied. I did not receive any response so I told Shelley that I was going to refuse the Zurich and would be requesting a refund of the $600+ that I had paid. At that point Amy sent me a very short message telling me that the refund has been issued and would be applied to my loan amount. I thought this was very unprofessional of her and it was a sign that she was ashamed that she was called out on her lies.
This dealership is the worst. Do your research. We are not the only people displeased with them. I would highly suggest driving that extra time to a different dealer, I would also suggest you DO NOT take your car to them for service as they may lie to you about what it needs. Good luck. This is our experience and our opinion of their services.