Germain Audi of Ann Arbor

When I moved to the Ann Arbor area in 2002, my first car purchase was at Howard Cooper VW. At that time I considered the experience to be lackluster at best with little regard for negotiating on final price purchase was at Howard Cooper VW. At that time I considered the experience to be lackluster at best with little regard for negotiating on final price -- they sold cars for the MSRP on the sticker. That, and with the treatment I received from other dealerships, I had no incentive to return to Howard Cooper (now Germain VW/Audi). In the spring of 2013 I wanted to purchase an Audi A5 Cabriolet and given that I was able to obtain supplier pricing and the fact that Howard Cooper was no longer the owner of the dealership, I gave Germain an opportunity to work with me. The overall experience was, unfortunately, not much better. While the sales associate I spoke with, Chris Pugh, was very passionate about cars and even coordinated an over-night test drive for me, I found his soft skills to be lacking. He didn't return phone calls, and appeared inconvenienced when it came time to searching for the car configuration I wanted. When it came time to sign the paperwork and take ownership, the true colors of the old Howard Cooper ownership presented themselves. The sales manager, Trish Smith, was easily heard over the partition walls making a number of comments to Chris Pugh about the sale that were massively unprofessional and really made me quite uncomfortable basically suggesting that they were doing me a favor rather than being genuinely thankful for receiving my business. To add further insult, after the deal closed, the business manager Kashaka Fields contacted me and informed me that I owed them another approximate $700 because they didn't complete the purchase buy-out of my 2011 VW CC before the price Volkswagen of America had quoted them expired. So, Kashaka diligently contacted me and basically insisted that I immediately pay them the remaining balance on the vehicle that I didn't even own anymore. To say that the treatment of the business manager combined with the sales manager was rude and unprofessional is a gross understatement. Even with AudiCare I will not use Germain for any further business of any type. It is my hope that people in the Ann Arbor area realize there are other options, and other dealers that understand what customer satisfaction is, and choose to take their business elsewhere since it is, at least in my case, not appreciated by Germain. More

Tim in sales has been terrific. He goes out of his way to provide excellent customer service Alan in service is always very customer friendly and service oriented. Both keep a customer coming back. to provide excellent customer service Alan in service is always very customer friendly and service oriented. Both keep a customer coming back. More

absolutely outstanding service. professional, friendly, honest and a terrific value. We were in town visiting family and found out we had a serious rear toe alignment problem with our A6 allroad. Paul an honest and a terrific value. We were in town visiting family and found out we had a serious rear toe alignment problem with our A6 allroad. Paul and his crew fit us in right away without an appointment and had our car ready for us in about 3 hours. They provided a detailed alignment report and pictures of our tires as well, along with VERY competitive pricing. We could not be more pleased with the quality of our experience here. More

We were very very satisfied with the total service experience, from the shuttle service right thru to the completion time and final cost. Well done.....we shall return! Sincerely, Patty and John Ze experience, from the shuttle service right thru to the completion time and final cost. Well done.....we shall return! Sincerely, Patty and John Zeichman More

This place was great. Got a new car, the service dept fixed my license plate issue. They transfered my out of state plates. I was not rushed or pushed into anything. The entire experience makes me loo fixed my license plate issue. They transfered my out of state plates. I was not rushed or pushed into anything. The entire experience makes me look forward to going back again. Thanks Audi of Ann Arbor! More

I was traveling on a business trip out of state when the engine light came on in my brand new Q. I called over to Germain where they said they were booked but to still stop by to see if they could run a sca engine light came on in my brand new Q. I called over to Germain where they said they were booked but to still stop by to see if they could run a scan on the car. They squeezed me in, found the issue and now I can drive hundreds of miles back home knowing car is ok. Paul Stec and Ryan were incredibly nice, professional and gave great service. I even got a carwash! ( I'm sure he noticed how dirty the car was from traveling.) Thank you so much! More

Appointment made when requested, Assessment of work needed done in a timely and informative way. Work done in appropriate time. Phil always does an excellent job. needed done in a timely and informative way. Work done in appropriate time. Phil always does an excellent job. More

I was very satisfied with the service I received. Everything was done in a professional manner. I received the appointment time I wanted and it didn't take much time at all. Everything was done in a professional manner. I received the appointment time I wanted and it didn't take much time at all. More

The Audi and Porsche service team at Germain Ann Arbor are truly professional providing for a very time efficent service experience! Would like to hear from Audi on an adjustment to water/wind pressure are truly professional providing for a very time efficent service experience! Would like to hear from Audi on an adjustment to water/wind pressure leak in 2013 RS5 driver's door window left upper rear corner fitment. More

I was shopping for either an A7, the BMW 740 or a Jaguar XJ. I stopped to look at the Audi. I walk in, and most of the sales staff is standing around talking to each other. Two are helping customers. I XJ. I stopped to look at the Audi. I walk in, and most of the sales staff is standing around talking to each other. Two are helping customers. I try for eye contact, no luck. I open the door of the A7 sitting in the showroom, and start looking around. Still no help. I open the freaking trunk. Nothing. I walked around looking for pamphlets. The ONLY person who acknowledged my existence, in my 10 minutes there. was one of the other customers. NOW I am only looking at the 7 Series or the XJ.... Simply inexplicable. More