So here's my story.
My wife and I were in the market for our first new vehicle, we have a daughter on the way and needed something reliable and safe. We did our research and decided on the new Mitsubishi Outlander Sport because of the warranty (unbelievably good), standard features, ratings, and of course the price. We had just gone $8K in the hole for a used SUV (just gave up the ghost, we'll touch on that later) that we bought 10 months ago, so we really didnt have much money to spend. First we just wanted to give it a test drive to see how it was. When we got to Lovering, Jeremy came out and greeted us and we went over the vehicle from there, he was (to my surprise) a very pleasent person to deal with. I had never liked going to new car dealerships in the past because i was always treated as though the people who worked there had better things to do, or would try to push the sale on me even if i didnt want it, so I was planning on just doing an internet sale.
My wife and I were so pleased with this showing and sales person that we decided to go in and get the price quote in person. I am not going to lie, i was not really happy with the price that i was originally quoted. So we left politely and said that we would continue shopping, it was nice to meet him thanks for helping us, we will get back to him later.
We asked around for a dealership that would give us a better price, and we were led to Sanley Mitsubishi of Manchester. I called up thier sales manager and told him what I was looking for, and what the people at Lovering had quoted me. He at first was saying that they are "full of sh*t" for giving me that price, and he had the sticker in front of him and there was no way they could sell me that vehicle at that price. To my surprise (sarcasticly) he didnt listen to me, and he was looking at the fully loaded version, though I clearly stated it was a base model with only the automatic tranny as an option. After I had clarified again what I was looking for, he gave me a great deal, AND would give me $1,000 for my trade of my then running lemmon, without even looking at it, which was half of what I asked for it. I was not thrilled but would accept that offer, and said i would (again) get back to him.
Now I was swayed by thier price, but was VERY unhappy with the way I was treated. So I called Lovering back up, and gave them the chance to match/beat thier offer, since i was so pleased with my visit with Jeremy. Unfortuneatly (for me) they could only match Stanley's offer, but that was enough for me to take it.
On my way down to Concord with my wife driving my trade south on route 106 (it was saturday after I got out of work at 4pm, Lovering closes at 5pm) we were running late. My luck hits me in the face and my trade decides to putt and whimper to a stop, it dies on the side of the road by the old dog track, melting wires and hoses so there is no way to get it started again. So here I sit on the side of the road with my 7.5 month pregnant wife freaking out, nobody to really call as we are new in the area, no way to get anywhere with a dead vehicle, and now $1k short of our purchase to boot. I called Lovering and explained (it was 4:30), they were short staffed and couldnt send help, but said they would wait. It was about 5:30 when somebody finally stopped to help us, luckily it was someone I worked with, and they gave us a ride to Concord, we got there about 6pm.
Jeremy and Dan were both there, patiently waiting for me, concerned. I was more than happy to get on with the deal, but now had no trade. They were so kind as to take a post dated check for the differnce because of our situation.
We drove home that night in our 2011 Mitsubishi Outlander Sport.
I would HIGHLY recomend anyone who cares about good treatment and good service from good people to go to Lovering Mitsubishi/Volvo of Concord NH. I have never recieved such a good treatment. People tend to overlook things like being personable and polite these days, we forget how much of a differance these basic things make in everyday life. I found it there, and will certainly be going back to them if I get another vehicle, and when my daughter is ready to drive in another 17 years.
By the way, I am 27, and my wife is 24 years old, and we are part of the newer generation of people who stay on the computer and text all the time, we tend to avoid personal interactions when possible, so this review should say a lot.