So, let me start back a couple of months ago, I was told that at my next service I will be needing 4 new tires.
I was not worried, because I get free tires for life as part of the deal when I purchased my Hyundai 2 years ago, and I was finally going to get something back for being a loyal customer.
So when I arrived at my next service, they told me they had the tires in but they had to check again, now that I told them they are free. So after checking the depth of the tires the informed me that although my tires are almost bald, they still have some life on them. And they will not be switching out my tires. So I told them so I need tires per your service department unless you are paying for them. After complaining that at least two of the tires were practically bald, they spoke to the owner and told them 2 give me just 2 of the four I need for now, but I am required to pay for balancing and alignment of the tires and I must also get the 45000 mile service. So it turned out to be 495. And when I get the next two tires im sure I will have to pay for balancing and alignment again. So this free tire ad for life is pretty much a scam.
Also when I picked up my loaner car, it was filthy inside and out, along with NO gas, it was 1 line before empty. So I called right away, there was no apologies and they didnt say anything. So when I paid for my car when all was finished I brought that up again and there were no apologies and that was it.
I also mentioned that there were new cars parked in the two handicapped spots and that it was illegal because there were no Handicap tags, he said we have to park the cars there, nothing we can do.
This was why I was unable to park in handicap spot (I am handicapped) and there was no apology or concern. So when I got in my car I called the washington police department and made a complaint, they said they would send a car. Told them I had pictures of the cars front and back of cars parked in the handicapped spots. Never heard back.
Now for the worst part. Purchased my vehicle here Sept 2015, when I recently came back to trade it in or to get the value on my Hyundai Sonata Hybrid, they pulled a car-fax report and told me my car was not worth as much becuase my car had been involved in an accident. Turns out the accident was the done by hyundai the day before I picked up my new car, when I got home I noticed a broken mirror on the car and they swore to me it was my faught and really fought hard to tell me I had to pay, I insisted it was already there and the reluctantly repaired the light. Knowing full well the vehicle was in an accident the day before I picked it up.
So I went to the dealer and spoke with the owner police report in hand and explained my story and his response was that he pursed the dealership from the old owner and nothing he could do because he is free from ALL responsibility from prior dealer. So much for customer service. It is a joke.
I called Corporate and they told me they do not deal with those issues for me to call the Better Business Bueru and maybe seek a legal remedy. Now if I ever trade in my car they will see there was a reportable accident and my car will have less value......not sure where to go from here. Any suggestions???