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Great Experience - Chris1977
This time buying a car started out very differently than my previous experiences at Toyota of Braintree. It started on the internet with a request for an appointment. Eric quickly responded and we were off and running. When arrived I was introduced to Joe Lawlor. He was knowledgeable, exceptionally helpful and very personable in this time of social distancing.
The one thing that did not change was the care and understanding that the whole team at Toyota of Braintree took to insure I was satisfied with my new car.
Great job Joe and team
Top Reviewed Specialists At This Dealership
Sales and Leasing
Internet Sales Manager
My highlander needed a spark plug and egr sensor change.... - CT
My highlander needed a spark plug and egr sensor change. Although the work was done, it took 4 business days to complete the task. The performance improvement of the vehicle was noticeable.
Business Development Center
Sales and Leasing Consultant
My Lease of the 2020 Camry LE - JCT306
My wife and I have leased over 12 vehicles there between Highlanders, Rav4s, Corollas, a Yaris, and now this Camry. There is a reason why we go there and will continue to go there: Jack Burke and Scott Bristol. During the time when my lease had come due, a family tragedy had struck. Jack and Scott went above and beyond to work with my wife and I to get the old lease returned and start up the new one. Jack also took the time to not only show me the basic functions of the Camry but when I had a more technical question he was not too sure about, he went out of his way to ask someone in the office to come out and assist and between the three of us the got the question answered. If you need to buy or lease a vehicle, they are the people you want to deal with.
Sales & Leasing
Enjoyable buying experience - willbillgould
Everyone interacted with in the purchasing process proved to be professional and personable, particularly Brian Nascarella in the Sales department and John O'Keeffe in Finance.
Sales/ Leasing Consultant
John was extremely helpful and professional in helping me... - BriggslouSubaru
John was extremely helpful and professional in helping me lease my first car. He walked through the whole process with us and was exceptional. I highly recommend John.
Sales Consultant (Pre-Owned)
Ronnie Rosario - Outstanding Customer Experience - thomasbartlett
I had the pleasure of working with Ronnie Rosario when leasing my new Highlander XLE. Ronnie was personable and professional. He took care of everything that I needed and went well beyond anything I've experienced at a dealership. During our conversation, I explained to Ronnie that I am afflicted with an incurable neuromuscular disease and with COVID-19 pandemic, I am highly susceptible because of my suppressed immune system and complications that could occur with my disease. Ronnie was fantastic. I was to spend minimal time at the dealership and he worked out all the details while I was able to return home. He then made himself available, while on my way to MGH, to sign the paperwork. And then he delivered the car to my home! That wasn't then end. He then came by my house and picked up the car to have it inspected and put the new plates while I was unable to make it to the dealership.
Ronnie is a genuine individual. Anyone who is looking for a new car should ask for Ronnie when they go to Jaffarian Toyota.
Toyota General Sales Manager
Great Service! Jose was very knowledgeable and made sure... - Matilde
Great Service! Jose was very knowledgeable and made sure I received the best deal! He was very patient with me and talked me through all the features and benefits with the Highlander. I would highly recommend Jose.
Sales & Leasing Consultant
Excellent service great price friendly and helpful... - Steve
Excellent service great price friendly and helpful people. I don’t have 25 words to put down I think you should change the minimum amount of words you can use
Master Certified Sales and Leasing Assoc.
i LIKE THEIR SERVICE. THEY DO A GOOD JOB/ - Trotter130
Ii THINK I GAVE ENOUGH INFO ABOVE. I WILL ADD THAT WHEN THEY FIX A PROBLEM W ITH MY CAR, IT IS FIXED. I DO NOT REMEMBER HAVING TO BACK TO THEM FOR THE SAME PROBLEM.
Surveys with predetermined answers are of no value - bjmcpa
Surveys with predetermined answers are of no value much more informative if respondent uses own experience rather than "canned" reply. If the service is satisfactory then it should be able to stand on its own
Sales & Leasing Consultant
Business Development Manager
Derek was great! So was his team of people, I went in not... - crystalw
Derek was great! So was his team of people, I went in not knowing what I wanted but knowing what I wanted to spend, they got me so close to what I intended to spend and that alone 🙌🏼
Great job Bristol Toyota!!
Can’t wait to have my tube steps installed!! 😂
As always, the Orleans Toyota Service Department, did an... - Rachel Crosby
As always, the Orleans Toyota Service Department, did an excellent job. They even picked up my car in the morning, did the work, and returned it later in the day!
My recent sales experience was great. The entire team at... - dpdonlon
My recent sales experience was great. The entire team at Prime is knowledgeable and very customer focused. The Sales rep, Kej Mosho is great to work with.
Usually great. - Al
I've been using Toyota service for the past 4 years and have been very happy with the work that is done and recommended, the timing of the work, and review of work done. I was a little disappointed earlier this month when I called to make an appointment for my 40,000 miles check up (before I hid the mileage) with the intention of getting an inspection sticker done with the work. I was told when I dropped off the car that the inspection machine was down and they would do the other work. With few times available for 'car stuff' - I was hoping I could just get it done, as many people I'm sure also feel. My recommendation is that if someone is calling for an inspection sticker with other work, you might want to ask them if they want to keep the appointment when the machine is down. I was hoping to avoid a search for stations that did inspections and a long wait to get one - but that's what I had to do.
Great dealership! No pressure and easy purchase!! My... - Dandpmac26
Great dealership! No pressure and easy purchase!! My husband and I ended up each buying a car and a truck!!! Recommend this place highly!!! Darron was fantastic!! Thank You!!
Great experience - Rdbetirrell
Could not have been treated better while car shopping. No pressure, no hard sales and I went home with my new RAV 4 the same day. everyone was professional and accommodating. the dealership took precautions surrounding the COVID pandemic. I couldn’t ask for a better experience
The best experience!!! - EmiF
I had the best experience at this dealership. Chris "Duke" Moody is the ABSOLUTE best. I was a bit hesitant to buy a new Toyota but as soon as I started talking with me I realized that they are the best cars!! We talked through all the issues and in less than two days I had my new car! Thanks much to Duke!!
Carla and Paige Schafer were very helpful and made our... - anns
Carla and Paige Schafer were very helpful and made our purchase of a 2017 Toyota RAV4 smooth and easy. It was nice doing business with them.
The sales process was very good and I felt no pressure to... - Joseph
The sales process was very good and I felt no pressure to buy something that I didn’t want. The service department was very helpful with all of my questions about my vehicle which I was buying.
This is my third leased car from Prime Toyota. They are... - Carol
This is my third leased car from Prime Toyota. They are awesome with service and when deciding on a new car. I’ll be getting my next car there when this lease is up
Shady Bait and Switch Tactics; DO NOT TRUST THIS DEALER! - NBMA
Do not get involved with these scam artists. Michael Norwood, Client Care Manager, confirmed the availability of a specific VIN for me. Informed Michael I would be traveling more than 1.5 hours to the dealership. Asked if I could put down a deposit to make sure the vehicle would still be there when I arrived. He told me it is against their policy. After several hours of working through the details of the sale, I told Michael I would be leaving my house with the intent to purchase the vehicle. He asked me to give him a call from the road. Called Michael to confirm my departure. He called me back during the drive to tell me someone was currently looking at the vehicle and it appeared as if they were going to buy it. He added several superfluous, fabricated details.
I told Michael I would continue driving to the dealership in the off-chance they decided not to purchase. Later received a call from Michael confirming the other party was purchasing the vehicle, which was the only one in stock with the exact specs. Wasted an entire day working on the potential purchase and driving to the dealership and the process left me deflated and disappointed. Of course, Michael was trying to sell me on other similar vehicles in stock. I was not interested.
The next day the vehicle VIN was still showing up as available on their website. I asked if anything fell through with the sale and was told the car was gone but their website takes 48 hours to update. FIVE DAYS LATER, the exact same VIN was STILL showing as available on their website. We submitted a new pricing request in my husband’s name. Now the fun begins!
Again, Michael Norwood followed up on the price request. He reached out to my husband and confirmed the VIN was available for purchase (bait tactic). This is the same exact vehicle/VIN I was told already sold days earlier. My husband asked how many days this vehicle had been on the lot. Michael said it had been there seven days. However, I was told five days prior someone already bought this exact vehicle/VIN.
The same scam unfolded. My husband told Michael he would be driving in from a distance to purchase the vehicle and would be leaving within five minutes. Michael said he would locate the keys and call my husband right back. When Michael called back, my husband was told someone was there looking at that same vehicle and they were likely going to purchase it. That is when Michael started trying to sell him on other colors/options (switch tactic) despite my husband confirming earlier he was only interested in the specific color/trim he had originally inquired about.
This dealership is extremely dishonest. I contacted GM Michael Boccanfuso to address my issue/concerns but he refused to call me back or answer my emails. Pathetic! You have been warned. Do not trust this dealer!
Jerzy made my car leasing very easy and he explained... - les102959
Jerzy made my car leasing very easy and he explained everything . He was very helpful and polite and helped make this process painless. Definitely would recommend Jerzy!
Great experience. I knew what I wanted and what I could... - PhilK
Great experience. I knew what I wanted and what I could afford. Dan Underwood took it from there and made it happen. It was a pleasure doing business with Dan. Absolutely no pressure. I love my Fusion and would recommend Dan and Toyota Ford of Greenfield to anyone looking for an honest deal.
Extremely helpful, flexible, & willing to go the extra mile! - dlanga8182
My wife and I purchased a Toyota RAV4 from client advisor MOHAMMED HSISSOU. The man was outstanding and willing to do everything he possible could to get us a good deal on the car. I was quite pleased with his willing to help us. He gave us the chance to test drive the car and help us get a good deal on it. In addition to this, as we were getting the paperwork together both business managers JAMES SYLVESTRE and LUCY TOVAR-SANCHEZ explained everything and gave us some extra incentives on the RAV4. To say they went above and beyond would be an understatement to describe this whole team and the amount of work they did to make our car buying experience so easy! Thank you to everyone at Boch Toyota South and would recommend them to my friends and family!
High pressure and unprofessional - gworsman
I recently had an accident and was looking at options to replace my truck in case it was determined to be a total loss. I made it very clear that I was not looking to purchase immediately, but was looking at all options. I do a lot of towing and camping. I was only trying to get vehicle information and rough monthly payments for comparison. 1 young man (new employee) was understanding and tried to do his best to listen. He was assisted by another sales person. I found the 2nd person to be very pushy and did not listen to what we were looking to accomplish. He did not treat us professionally in any fashion.
The 2nd sales person kept talking down to the young man and would never give us a straight answer. He kept adding pressure to purchase. When I informed him of our feeling of pressure, he brushed it off. I then said we were done and he stated we were done before we started. I will never recommend this facility to anyone for any reason.
I have had a lot issues with the car and am now gonna... - Faridah
I have had a lot issues with the car and am now gonna drop it off for a full mechanical analysis coz every time I find a part falling off worst of call they lied to me about the scratches when it rained I found them back that’s unfair
Curtis Janey, Mitch Rote - Bob lexus
A big thank you to Curtis Janey and Mitch Rote of Haddad Toyota for turning a unpleasant experience at another location to a pleasant experience at your location on the purchase of my vehicle, quick and easy and a very fair price. Thanks again gentlemen.
Victor Chaves From the sales department, was awesome and... - nataliacanhoni
Victor Chaves From the sales department, was awesome and very kind!He helped me through the whole process of my new car and I had a great experience as a buyer.
Service and body shop are very good but don’t buy your... - Pires
Service and body shop are very good but don’t buy your car at Harr! They harass you and screw you at the end! Stay away!
Environment is good and clean. costumer service is really... - Yamunakafley
Environment is good and clean. costumer service is really helpful and friendly. Servicing is good enough. They attend people very well. I definitely recommend people to go basile totaya to buy their cars
Acton Toyota of Littleton
Toyota of Braintree
Executive General Manager
Herb Chambers Toyota of Auburn
Financial Services Manager