37 Massachusetts Toyota Dealers
Marcus was great to work with. - jprince51645
Marcus was great to work with. He was very helpful and honest with us from the start. He wasn’t pushy at all and was a delight to work with. Thank you!
Top Reviewed Specialists At This Dealership
Kevin got back to me quickly to discuss my situation. - smahone66
Kevin got back to me quickly to discuss my situation. My family has 4 Toyota vehicles and I will be using them for service in the future.
Sales & Leasing Consultant
Sales/ Leasing Consultant
With the help of sunny buying a vehicle the experience - Yokamelo0330
With the help of sunny buying a vehicle the experience becomes more comfortable, it is my second purchase of a vehicle with his help and the dedication to help that he has is exceptional, patient and calm makes it easier for us to understand the entire financing process. thanks sunny
Sales and Leasing
Sales and Leasing Consultant
Yaro has been excellent. - John
Yaro has been excellent. The process was very simple and easy. Just recently moved next door to the dealership and look forward servicing my new vehicle with Parkway Toyota!
Sales & Leasing Consultant
Easy process; great working with Brian and love the video - Routh20
Easy process; great working with Brian and love the video response on my initial inquiry email. I’d recommend anytime.
Sales & Leasing
Michael Prach, thank you for your intense knowledge, you - Hugodm26
Michael Prach, thank you for your intense knowledge, you know your dealership inventory thanks Hugo
Master Certified Sales and Leasing Assoc.
Visited several dealerships prior to going to Bristol - Jake74
Visited several dealerships prior to going to Bristol Toyota and could not be happier with our decision. Our sales Rep Alex was nothing but courteous and professional, no pressure to buy and answered all of our questions regarding financing etc. Speaking of financing;Jim Lane the finance manager was a great help explaining several options that were available to us. I WILL buy from Bristol Toyota again in the future. UPDATED REVIEW. Returned to Bristol Toyota today for inspection sticker after receiving call from Alex, drove in to service as direct by Alex who told me that they would put a sticker on the car in No Time, after chasing down my registration and having to meet with a service rep I was told that he’d have to write a work order, I said fine and that’s when Alex told me to have a seat and the car should be ready in 45 minutes to an hour,needless to say I left and had my car inspected at a local shop in 10 minutes I would not have driven 40 minutes to wait 45 min to an hour for an inspection sticker. My advice to buyers would be to have your car inspected at your local shop and have Bristol send you a $35 check. If it takes an hour for an inspection sticker, how long would I have to wait for an oil change?
Assistant Internet Manager
Hunter Bahr was a fantastic resource during my search for - kferg.nwbypt
Hunter Bahr was a fantastic resource during my search for a new vehicle. He acted as more of a consultant, not a sales person. He was well versed on the vehicles and clarified a lot of questions I had as I drilled down to my final model selection. When we began the purchase stage working with him was as stress-less as a car purchase could be. On pickup day Bang's tutorial on the features was incredibly valuable, and went a long way toward getting me a good start in a new (highly technical) vehicle.
Toyota Product Specialist
Excellent dealership. - MacetheAce
Excellent dealership. Nice people. Efficient service procedures. I highly recommend both the sales and service departments.
Sales and Leasing Consultant
Went in for service curt helped check me in and his - Toyotalover
Went in for service curt helped check me in and his coworkers helped answer my random questions while he was busy. Great team in service
Easy to make an appointment and appointment took about 1 - paulm_od
Easy to make an appointment and appointment took about 1 hour. In the past I was offered a coupon for a free carwash. Not today
Very helpful through the entire car buying process. - nique529
Very helpful through the entire car buying process. Thank you to Patrick and Rob in financing!
Outstanding customer service. - Maria
Outstanding customer service. Even when things are not perfect they make them very successful. My second purchase at this dealership. And very very pleased with customer service and sales team. Five stars they deliver what they promise.
Kamal and his team are fantastic! - Josephsberkowitz
Kamal and his team are fantastic! They treat me with respect and make every service experience great!
Great Job Kamal
I experience to Lia Toyota in Northampton MA, beyond my - email@example.com
I experience to Lia Toyota in Northampton MA, beyond my expectations jason helping me to explain everything what I need for my brand new 4 Runner his knowledgeable to his job and treat you a lot of respect,courteous and most of all so honest to his words.. I would like to thank you Paul for assisting me to buy my car it’s big help for me, very friendly and always smile..my pleasure to do business with you guys..
Very friendly as soon as you walk through the door and - ashleighnicole1292
Very friendly as soon as you walk through the door and ready to help you get what you need.
It was a great experience to work with Timothy Daley - P
It was a great experience to work with Timothy Daley during our purchase of a new 2022 Toyota Rav4 Hybrid. The communications have always been responded quickly. I really appreciate the transparency of how the team conducts business. Their integrity on car price, car availability, and finance is truly admirable, especially during a time that the supply chain is in turmoil. The different departments in the dealership work coherently. Definitely recommended.
Mark's guidance thru the 5000 mile check-up and damage - ED.F.HERRMANN
Mark's guidance thru the 5000 mile check-up and damage repair was excellent. I would recommend this dealership and the 2022 Prius to anyone.
Dan Underwood and Ryan were very professional and very - margharak
Dan Underwood and Ryan were very professional and very knowledgeable about the product we purchased. They took extra time to answer all my questions and thoroughly explained the purchase process. I believe they were fair and honest and cared about the customer being satisfied. I would definitely recommend Dan as a sales representative to my friends/family.
Dealership-Clean and roomy
Service and Staff -Efficient - Kcolemanjames
Dealership-Clean and roomy
Service and Staff -Efficient and courteous
Specific Advisor-Helpful, efficient and friendly
Excellent service done in timely fashion, very courteous - Bicycle
Excellent service done in timely fashion, very courteous employees who keep customers updated properly with work being done on their respective vehicles.
I am writing to give Edwin Ramos an excellent rating for - Bill Agnew
I am writing to give Edwin Ramos an excellent rating for the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr.
Great costumer service! - Débora Coelho
Great costumer service! Great people. Easy to buy ! Flávio very polite and pleasant sales person. Deividson let me take the time I need it to decide on each car I want To purchase. Even got me snacks and coffee. 🙏🙏
Love my new highlander I got, but the communication I've - Cast6
Love my new highlander I got, but the communication I've experienced and still experiencing is why I wouldn't buy a car back at this place. There were several incidents that made this car buying experience a frustrating one.
1st- When I called March 8 on the highlander I wanted it was still in transit, Oneal, who I worked with throughout everything, said over the phone and via email that my credit wouldn't be run until after I test drove the car. I filled out the application since he promised me via phone and email that after I test-drive we can take it from there. I test drove the car on Monday March 21. My credit was run on March 8 and again on March 19. This off the bat made me a little upset since they clearly said via email and phone call my credit wouldn't have been ran until after I test drive, and they ran it twice without telling me first. I decided to roll with it since I did want the car, but again this is important communication that they clearly ignored.
2nd- After I test drove the car and decided I was going to move forward with the car. Louise, their finance salesperson, was going to email me my paperwork that I signed by end of the day that I was in the dealership(March 21). March 22 comes and still no email, I think ok, maybe she's busy I'll wait till end of next day. Still nothing. I had to contact Oneal 3 times to remind her to email over my paperwork that she promised she would email over. I finally got all on March 25 and March 28 after my constant pestering. If it was going to take a week, then tell me straight off the bat. For me it was the principle, if you make a promise it was going to get done that day, fulfil the promise or at least reach out and let me know it was going to be delayed. There was no communication on her part about the delay, I had to reach out to get communication back on their side.
3rd- At closing, I paid for the Resist-All package to protect the car interior and exterior. I purchased this package with Louise. When I picked up the car, I asked Oneal if the car had the Resist-All protection and he informed me that it did not. So I paid and signed for the resist-all protection and if I didn't ask I would have paid for a service they did not perform on my car. So this really irritated me since they definitely had the time to do it, it was just forgotten about, so the ball was dropped on this. They didn't even touch the car after I test drove it as it was still dirty from the test drive as well. They offered to do the resist-all and clean the car and that it would take 5 minutes, but I don't think the resist-all protection for the interior and exterior would take 5 minutes as Oneal as mentioned. And at this point I just wanted to get my car and leave since the whole experience has been one upset over another.
Now it has been 8 days since I left the dealership and I am still waiting for my refund check for the resist-all protection that I did not receive. I have to keep following up via text message every couple of days, to make sure that they didn't forget about my check like they did about my car! And I'm told it's still in processing and they do not have a time-line on when I should receive the check back?
Friendly people, but horrible communication is the take-away for me on this experience.
Been a customer for over 9 years and even moved away from - Dave b
Been a customer for over 9 years and even moved away from the dealership and still have been going to them. But their customer service has really gone downhill to a poor level. Nothing can be done within 1-2hrs. Every visit even a standard checkup and rotation of tires took 2hrs. Just waited 2.5 hrs to have a tire patched yesterday. After 2.5 hrs I walked down to check in on my car as I received no communication from my advisor. Whom I believe is a service manager lady asked if I was all set an I told her no, I've been waiting for a tire repair for 2.5 hrs and don't have a clue as to when it will be finished. My advisor heard this and gave her my paperwork. She tried to give me a story that it takes about this long to fix a nail in a tire, which I told her I don't believe and then proceeds to tell me that lady outside her door has waited 2 hrs for her tire. I said I don't care about that lady, I care about my service and my time you're wasting. She paid for my repair which I felt was definitely needed. She kept apologizing and all I said was your customer service here is bad. I never was told how long it would take nor if things were running behind or any status on my repair. I shouldn't have to go down and check in on my repair. She also proceeded to say well if you were told it would be 2 hrs would that be ok? i said i would have had questions regarding it taking 2hrs, but it would have been a start. I'm done going to Woburn Toyota. I would highly suggest you look for another dealership to service/buy your cars from. It's sad because for so long they were really good at customer service.
I’m done coming here for service… after a 2 hour oil - cape
I’m done coming here for service… after a 2 hour oil change it takes another hour to do the paperwork! They actually have an attitude when I ask nicely if i can pay them..
maybe it’s because I said no to all the inflated repairs they wanted to do to my car.
Thank you McGee and Melissa and Everyone else for getting - corymccrillis1
Thank you McGee and Melissa and Everyone else for getting me into a New 2023 Toyota Camry SE Yesterday (
9/16/22 You Guys are Awesome !!
Thank you so much for being so patient with me and getting a car in my budget !
I won;t go anywhere else but McGee Toyota in Dudley !!
5 Stars !!!
Was was a returning customer but I gave 2 stars because - Customer
Was was a returning customer but I gave 2 stars because it is considered and fair rating. My only issue was they are doing what the other fair dealers are doing. They are marking up above the MSRP I my case $3,000 over on a $46,000 car. It was not just the particular color or model I was told it would be applied to any Highlander they were selling. In the end I found 3 Toyota dealers with in 30 minutes with plenty of inventory that were not charging over MSRP and made my purchase from one of those dealers in Haverhill that was not charging over MSRP
It is time reward dealers who are giving fair prices.
Worst car service and dealership in Massachusetts please - Ivelin Aristyl
Worst car service and dealership in Massachusetts please do yourself a favor and go to a different toyota dealership. The drive and the gas spend to go to a different one is worth it. You wont have to deal with unprofessional people that doesn’t respect your time. I had my car at the service shop since 7am for a DIAGNOSTICS. No one called me or let know when my car was done called the service department multiple time and send text messages to my service advisor but no one answered me or get back to. I had to call multiple time the next day to find out my service advisor left work early that day. So no one had the decency to call me and let me know the situation about my car. Felt the service manager did not respect me or my time. They only care about the $149.98 they charge me. Bad customer service
I was very pleased with my purchase until I asked them to - evargas
I was very pleased with my purchase until I asked them to install the OEM hitch and clearly told them I didn't want the after market, when I went to pick up my vehicle they had installed the after market and told me that it was a mistake and that they would rectify it. I'm planning to have my new vehicle serviced elsewhere, I don't trust them. I didn't have any issues with the sales person and I was going to buy a second vehicle from them but will go elsewhere.
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