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Love my new Rav 4! - kathy
I just leased my 4th Rav 4 from Toyota of Braintree and couldn't be happier! I love it.
The dealership is great...everyone is efficient, kind, well informed and the environment is lovely.
Shout out to the great team I worked with..Ed Hayes, Angel, Don and Chris. George Saef who is the very first person I met at the dealership years ago stopped to say hello!
I can't say enough good things about all of you as well as the dealership.
Keep up the great work and thanks to all.
Kathy L from Milton
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great as usual - ksol
Always friendly, fast service. No sales pitches to do more than required at time of service. Customer waiting area is clean, comfortable and well stocked.
Sales and Leasing Consultant
Business Development Center
Sales and Leasing Consultant
Outstanding, relaxed and enjoyable - Anne D
I have bought my last 4 cars from Acton Toyota of Littleton because the staff are wonderful! Jack Burke just sold me my new 2019 RAV 4 and I couldn’t be happier with my experience. I went in on Sunday and it was super busy, but Jack welcomed me and immediately sat down with me to see what I was looking for. From there, I was in and out within 2 hours and picked up my car on Wednesday.
When I picked up the car I was presented with beautiful flowers and a huge bow on my car. I was so touched. Jack took the time to tell me how important I was as his customer and then sat down and explained the new gadgets on the car as well as other important things I needed to know.
Acton Toyota is a very professional organization and I will continue to shop there and spread the word!
Sales & Leasing
Every Detail Delivered As Promised - Ardeem
After shopping for months for a used Highlander finally spotted appropriate one via CarGurus and CarFax available at Jaffarian Toyota, Haverhill. Felt pretty good about CarFax on this one originally sold and well maintained through two owners all by Jaffarian so we drove nearly an hour and a half to look at it.
Well worth the ride. Not just for the car but for the car-buying experience at this dealership.
While car buying is one of my least favorite things to do Adrian and all others we had contact with in the showroom and service made the experience not only tolerable but relaxed and enjoyable.
Most important to us is the fact that every pre- and post-purchase promise made to us was kept in a timely, professional and ultimately completely satisfactory manner.
Thank you all at Jaffarian Toyota.
Sales & Leasing Consultant
Third car we've purchased from Falmouth Toyota - wwaite
Justin Halsted made the leasing process really easy for me. For starters, he scored the car I wanted even though the 2019 Rav hybrid sells really quickly and doesn’t stay on the lot for long. Then he helped set me up with a plan that worked for me, and even managed to work with the Toyota team to have my near-and-dear license plate transition to the new vehicle. Toyota was so good about letting me have a loaner car between when Toyota took our 14-year old Prius (also purchased at Falmouth Toyota) when I could pick up the new Rav. On pickup day, Justin was really knowledgeable about all the controls in the car (of which there are a great many new ones I’d never seen before), and he was also quite patient in answering all my questions about the new options and capabilities. Justin and the Toyota team were friendly and helpful throughout, and worked extremely hard to ensure I ended up with the right car, the right plan, and with a smile on my face. Thanks, Justin, and thank you Falmouth Toyota!
Great Experience - T.C.
Dell was very helpful to me, a non-tech person. He helped me find the right vehicle at the right price in just the right time. Great people there.
Great service and fast. - Edlaney2019
I called said I had a flat tire.Told to bring car right in.Steve and Dan took charge saw that not one but two tires were damaged and needed replacement.Thsy checked and saw I had a service. Contract.Before I knew I was on my way.Thanks so much for great service
Sales & Leasing Consultant
Used Toyota Purchase 2019 - FordsnotWelcome
Great experience buying a pre owned Tacoma from Nate- he went out of his way to find my father the perfect truck for his budget. Nate is a man of his word and even called many times outside of business hours to keep the deal moving forward. Only recommendation to Nate or this dealership is that they move slower than other dealerships. Not a bad thing- just not the fastest moving bunch.
Sales Manager (New Sales)
Sales Operations Manager
Great experience - Faith2
My sales agent Gilbert was friendly and was very knowledgeable about the car. The whole atmosphere overall was inviting. I did not have to dress to impress. It was a great experience.
"Very good service" - Peter
Ignacio is a very good salesman, he works hard to get what you demanded, very friendly, clarity on a car you purchased and did a very good job.
Client Retention Manager
Car not ready - MP1893
Was told to pick up car on Monday. Agreement on the time was 6:00 pm. Received a voice text about 4:00 pm saying the car was ready if I wanted to come early. Showed up at 5:45 pm. Waited over an hour to be told that they needed to get the title across the street. It would be about an half hour. Came back with title to sign. Was then told to come back Wednesday morning for a VIN check. Mind you that they said the car was ready. I explained to them that I could only be there at 6:00 pm to pick up the car because of my work schedule. Knowing this I told them I wouldn’t be able to make it on Wednesday. Had to leave the car there until Wednesday at 6:00 pm. My wife dropped me off that day. Had to call her back to come pick me up. Thinking the car was ready she dropped me off. Called on Wednesday before leaving to see if the car was ready. No one could help me but the salesman, in which he was not answering his phone. No help from anybody. So please in the future, inform people the correct status of there purchase. And if somebody calls you should have someone to help except the salesperson.
I hope this helps.
Helpful and honest - BEKSTROM
Knowledgeable staff, personable and friendly. They always keep you aware of problems and help you decide the best course of action. The service department for years had been top notch.
As usual great Service ! - YOUNGR02360
Been with Sullivan Bros’s since 95 and always get great service ! This time it was Bill Collins thanks for the great service. Also offered to make my next service appointment.
He Made it Easy - HappyJohn
My 2001 Prius was (finally) dead. I needed a replacement, used, 2010 or older. Abner found it in 2 days. He walked us through the purchase with zero issues. He was patient, knowledgeable, and straightforward. The price was competitive. There were zero unexpected costs.
Moreover, he was efficient and effective. We picked up our 2010 Prius the next day. It's true: went in first time on in Mon. evening, selected our car Weds evening, drove away Thurs. evening. He even handled disposal of our inoperable 2001 Prius. His back office and his service folks were equally efficient and effective.
You could not ask for better delivery from a professional.
Sales and Leasing
2019 RAV4 XLE Lease at Bristol Toyota - jckc
Extremely happy with our lease on a 2019 RAV4 XLE at Bristol Toyota. We have been with them for years and their service department has been great and very accommodating. I want to thank Anthony Silva for making our third lease very easy and the sales manager for working with us. Also, thanks to Kayleigh for getting back to us so quickly and helping us to make an appointment. Bristol Toyota has a very friendly and well trained staff that keeps you coming back. Keep up the great work.
New car purchase - Quicksale
Found car via autotrader.
Negotiated price before coming in.
CJ the sales rep who met me was straight shooter..
The process between agreeing on all items and signing paperwork upstairs could be more efficient. Had to wait 1/2 hour to close the paperwork.
CJ delivered car to me next day as I had ask and was in and out on 1/2 hour!
New Car Sales
Curtis Janey, Mitch Rote - Bob lexus
A big thank you to Curtis Janey and Mitch Rote of Haddad Toyota for turning a unpleasant experience at another location to a pleasant experience at your location on the purchase of my vehicle, quick and easy and a very fair price. Thanks again gentlemen.
Helpful manager and staff - Tiffany M.
I called in asking for a quote for repairs on my car. Rebecca was very helpful and offered to have my car looked at. So I brought it in and Brianna coyle was very friendly and professional. I would gladly recommend them to anyone for service etc. The only set back is the pricing for labor. It was beyond my budget.
Terrible Customer Service Experience - Lisa M
Just wanted to share a terrible customer service experience I had with this dealership. My wife and I were working with a great sales person, Kevin who was personable, knowledgeable, helpful. We were able to find a car we liked and negotiated a price. They took less than $600 of the list price, but we liked the car so took it. We discussed financing, but we hadn't planned on buying a car today, so we said we'd shop around for the best rate.With a credit rating of 865 we figure we can get a pretty good rate. While we were at the cashier putting down a $1,000 deposit to hold the car, this little man from finance came over to us, never introduced himself, and told us that unless we financed with them, the deal was off. We were never told of this contingency, nor did we sign any paperwork that reflected this contingency. So although we were putting down money to hold the car, that was no good to this man. So for less than $600, they lost a sale, and are now receiving bad publicity on social media. By the way we have previously purchased two cars from this dealership. Not now. As they say, buyer beware
New truck - Dan
Purchased a new 2019 tacoma from Expressway. Manny Javier was great to work with. Explained everything very thoroughly and got a good price. I recommend Manny and Expressway for anybody looking for a truck, or any type of vehicle.
Amazing - Bella123
Everyone that works at Toyota is so nice and helpful. I recommend this dealership to all of my friends and family. Thank you to all !
Great Service getting 4 New Tires - Taximomforever
Christine Jalbert did a fantastic job getting me in for new tires on such short notice! While I was there waiting she had given me an approximate wait time and kept me informed through the process. Great job!
Excellent experience - Duke123
I had a great experience using Orleans Toyota. Teddy and Chad made it a fast and easy lease.
I was in a new car and out of the old one in a total of two days or so.
Maintenance service - Mayan
I had an appointment in the morning, the regular maintenance and checking took about 2 and a half hours, there is a nice waiting room with few TVs snacks and coffee machine.
Excellent service - mchampa
Gentleman who checked me in was friendly and professional. I was also greeted by the salesman who initially sold me the car - very pleasant and appreciated. The wait (approx. 1 hour) could've been quicker (given the minimal tasks required for a 5k check) but otherwise a very good experience
Poor Communication , parts not in stock, cancelled appts. - R.Hurley - Paxton Ma
Harr Toyota Service routinely struggles with its ability to communicate, follow through and deliver its service expectations to its customers. This resulted in recall parts not ordered for our service appointment, follow-up appointments lost, and continued endless promises for callback with little to no follow through. We brought our Harr Purchased, certified pre-owned TRD PRO 4 Runner in April 2017. We brought it in for service on 3/30/19 for an airbag recall and rust perforation above the original factory windshield. Despite confirming our online appointment and receiving a confirmation phone call, Harr Toyota service failed to have the airbag ordered when our family arrived for service. Harr Toyota Service rescheduled us to 4/13 at 11:15. At this appointment, Harr did have the airbag in stock but informed us they would not be able to look at our rust concern despite having a 2nd scheduled appointment to do so. The service technician explained that this something the service manager himself would have to look at and he is not in on Saturdays. This would prove to be a challenge for our young family as my wife and I both work M-F. Harr Toyota Service assured us a phone call by someone for Monday, the latest, with a plan to move forward. After no call on Monday, I called Tuesday 4/16 and left a message, again on Wednesday 4/17 and again on Thursday 4/18 all with the same result; no callback or follow up. Since communication with Harr directly was proving impossible, we called Toyota corporate on 4/19 to make an appointment with Harr through Toyota directly. We were placed on a conference call with Toyota Corporate and Harr Toyota simultaneously. The young lady on the phone from Harr Toyota gave me an appointment for 4/24 at 7:45 and provided a confirmation email. We dropped off our vehicle the evening before for our scheduled 4/24 appointment. I was informed my appointment in which I spoke to a physical person and received a confirmation email from Harr Toyota Service was "not in the system". There was no trace of it at all. I proceeded to show the advisor, Tony Gonzalez, my appointment confirmation email and he diligently entered my information manually. Tony was professional and courteous and tried his best despite a clear lack of organizational structure by Harr Toyota service. Harr Toyota service was unable to determine the cause of the rust above the windshield and advised me that the service manager (Hassan) and a regional field technician (Ted H.) were working on the rust issue and would advise us. For the next 4 weeks, we received no communication from Harr Toyota. We assumed (wrongfully) that Harr Toyota would give us a refined, manicured response with a cause and remedy for our concerns regarding rust. We just wanted to know what was going on, if it was a safety issue, and what their recommendation was. We figured a longer response meant a more diligent process. This was not the case. The only communication came from, of all places, Toyota Corporate. They would call every few days to check on us. They would call Harr Toyota while they were on the phone with me and could never get representative on the phone from Harr Toyota. Harr Toyota also struggled to get timely responses to the notes left for them by Toyota Corporate to contact us. On 5/16/19 I received my first direct contact from Harr Toyota's Service manager Shay Hassan, via email, regarding follow up on our work order. Mr. Hassan apologized for the delay and noted he was creating a work-order for us to "document a discussion." at the request of Toyota corporate. The work order from Mr. Hassan was supposed to reflect our concern, a cause, and a remedy to solve our problem. Instead, we received incorrect comments, personal comments, and disconnected information not related to the original work order. Our original work-order had a regional rep Ted H. and a service manager working on the issue. The work-order from Mr. Hassan outlines him inspecting the vehicle exclusively. The work order also outlined communication directly to us from Harr Toyota that never took place. It is unclear why this incorrect information was included in our work order. Harr Toyota and Mr Hassan further noted that we should "consult a body shop" to prevent further rust. It is unclear why Harr Toyota was unable to provide information and recommendations to an independent shop on how to properly
repair a vehicle sold to us by Harr if they did not have the capacity to do so. Our original work order asked for Harr to "check and evaluate" the rust above the windshield. That is all we requested from Harr Service in our work order. It is unclear why Mr. Hassan made independent conclusions to a questions disconnected from our work order. We expected Harr Toyota Service was the place to get final answers efficiently and effectively. We hope Harr Toyota Service does a deep reflective self-study of how it communicates to its customers in totality.
wow i should have looked at the reviews - fgjo
i spent over $ 16000 dollars had a problem called and got hung- up on wow told me not there problem again wow never again . again wow
Amazing Experience! - Blydon236
Recently I went in to purchase a used 2010 Honda fit and the service guy I had (Roman Goretskiy) Was AMAZING! He knew what he was doing, direct and to the point, respectful and very confident in the services he provided. 10/10, I would purchase another vehicle from him through the Toyota Dealership!
2nd car purchase - IsmaelV
This is our second car purchase from balise in three years. Want to thank Jose Barina(sales person) and Manny(finace manager) they made this experience feel just like the first one, nice and smooth for us. Their was no back and forth game with the numbers, we told Jose where we wanted to be as far as payment and he came right on the dot. Anyone in the market for new or used I would recommend asking for Jose.
Manny thank you for making the paper work process smooth. You were very detailed to the T. Thank you for also making my daughter laugh during the process. We know car buying can be boring for kids but you made sure she had a smile on her during the paperwork process.
Very pleasant wonderful place - Debbie
Josh and Jim were very helpful and funny... Make you feel like family. No stress no worries 😉 Service departmental was a great experience. Thank you for making my day...
Toyota of Braintree
Financial Services Manager
Service Client Advisor