After nearly 20 years of leasing from Mercedes-Benz of - LadyBenz2022
After nearly 20 years of leasing from Mercedes-Benz of Cherry Hill, I recently decided to purchase my vehicle at the end of my lease. Before moving forward, I contacted Mercedes-Benz Financial Services to confirm my contracted buyout amount because I was interested in adding an extended warranty and tire protection.
Unfortunately, my experience with Cherry Hill was disappointing. I received three different quotes, none of which started with the actual contracted buyout amount provided by MBFS. The pricing was nearly $3,000 higher — without even including the warranties. As a loyal customer of almost two decades, I felt overlooked and undervalued.
Determined to explore my options, I searched online and found Mercedes-Benz of Princeton. I called and had the pleasure of speaking with Product Specialist Arno Orsini — and that call changed everything.
From the very beginning, Arno was straightforward, transparent, and professional. He provided the exact buyout amount as confirmed by MBFS — no inflated numbers, no confusion. In addition, he clearly presented pricing options for both 1-year and 3-year extended warranties and thoroughly explained what each warranty covered, ensuring I fully understood my choices.
What truly impressed me was his integrity and attention to detail. Arno even explained that if I wanted the vehicle to be Certified Pre-Owned, he would provide a loaner car for two days while his team thoroughly inspected my vehicle. He wanted to ensure that anything still covered under the existing warranty would be addressed before completing the CPO certification. That level of care and transparency earned my trust immediately.
Arno Orsini exceeded my expectations. He restored my confidence in the Mercedes-Benz brand and demonstrated what true customer service looks like. Because of him, I will absolutely recommend Mercedes-Benz of Princeton moving forward.
Thank you, Arno, for your honesty, professionalism, and outstanding service.
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