I purchased a Certified Pre-Owned 2024 Mercedes-Benz - Kai04
I purchased a Certified Pre-Owned 2024 Mercedes-Benz GLS580 from Mercedes-Benz of Palm Springs as an out-of-state buyer from Washington. Overall, the sales process was smooth, professional, and transparent. My salesperson, Cody, was responsive throughout the purchase and made the transaction easy, even though I was buying from out of state.
I flew to California to inspect the vehicle before completing the purchase. The GLS was exactly as described—clean and in excellent condition. The only issue I found during the inspection was that the AIR BALANCE fragrance cartridge was missing, which should have been included. The dealership ultimately took care of that.
Unfortunately, the experience after the sale was disappointing. The dealership selected the transportation company to ship the vehicle from California to Washington, and the shipping process lacked communication from the beginning. Promised pickup and delivery timeframes were repeatedly missed, updates were infrequent, and I often had to reach out first to get information. I was even provided with a driver’s phone number that turned out to be invalid, leaving me with no way to contact the driver or know where my vehicle was during transit.
While I understand that third-party transportation can be unpredictable, the dealership chose the transport company, so I believe they share responsibility for ensuring customers receive timely updates and accurate information throughout the process.
Overall, I had a positive buying experience and would recommend the dealership for its sales team. However, I hope they improve how they manage and communicate the shipping process for out-of-state customers, as it significantly impacted what was otherwise a great purchase experience.
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