I recently completed my “BMW Encore” Deep Dive Session - djpigm79
I recently completed my “BMW Encore” Deep Dive Session with Product Specialist Amit Thanki, affectionately referred to around BMW of Silver Spring as “The BMW Genius”. I must say that with such a tag line, I was skeptical, expecting a brief overview of the Owner’s Manual, and a lead-in to the various service “add-ons” offered by the dealership. Calling that a misconception would be a gross understatement! What I found instead, was a very soft-spoken, patient, caring, and passionate individual proud of his long association with the BMW heritage. We spoke for quite some time, as he walked me through not only the intricacies of the car’s on-board technology, but also in-depth discussions of the car’s mechanical capabilities, technical specifications and performance options, clearly showcasing his life-long passion and experience with the brand’s heritage. But Amit wasn’t finished. He proceeded to fine-tune my Climate Control, Camera arrays, and even balanced my sound system! I brought a list of questions with me to the session, and he managed to address each one and many more before I was able to take the list from my pocket. He was willing to give me as much time as I required until I felt comfortable driving the car, and gave me his card along with an invitation to call or text anytime I needed additional help. I left the BMW of Silver Spring lot, considerably more confident and thrilled with my new car, I was also very relieved to know that help was but a phone call away. Thanks so much Amit, and thanks so much to the Management Team of BMW of Silver Spring for recognizing the value derived from having Amit on your team, and for offering him to your customers. If you’re ever offered an opportunity to spend time with this remarkable individual, DO NOT HESITATE TO ACCEPT. You will not regret it.
DanP
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