Rex Bilachie is the reason I would recommend Executive - Christina Jacobi
Rex Bilachie is the reason I would recommend Executive Honda to everyone! We were helping one of our kids make a first time purchase of a new car. From the moment we arrived, we never felt pressured. Rex is clearly a well seasoned, personable, and knowledgeable team member. I hesitate to call him a salesman because at no point did we ever feel like he was trying to sell us anything. He was easy to talk to, he listened to our wishes and never tried to push our daughter outside of her comfort level. His patience level was top-notch as well. As a parent, I can appreciate that he wanted to make this first time buying experience for our daughter positive and comfortable. The delivery of the car was impeccable right down to an amazing financing person, Sarina. But here is where Rex REALLY WOW’d us! Four days after delivery of the vehicle, someone hit her daughter’s new car and left the scene. The damage was not major but enough to be upsetting especially for a first time buyer spending all of that money. She went to see Rex and not only was he empathetic and compassionate…he had her bring the car in the very next day. He had some minor fixes done to make it look sparkling new again! I’m not sure of the department that did the work, but they knocked it out of the park. Ultimately it would not have happened if it wasn’t for Rex going the extra mile for our daughter… and it was done Gratis!! He sincerely cared about his customer being happy above all, especially knowing it was her first car. As a parent, it was an amazing experience to see somebody go above and beyond when they didn’t have to do anything more than sell a car. That is something that made a lasting impression. Especially in these times where we rarely see people do something without expecting something in return. Hats off to Executive Honda for having an absolute GEM like Rex Bilache on staff. He is truly invaluable to Executive and I hope he gets a huge bonus!! If you are reading this review and are looking for a place to buy a Honda, I hope that this helped lock in your choice!
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